Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Once you purchase the vehicle, horrible communication. I have called and left Amber 3 messages and emails. Called and left messages and emails with the manager. Still waiting to hear back! I have called and left Amber 3 messages and emails. Called and left messages and emails with the manager. Still waiting to hear back! More

I recently had a negative experience with this dealership. they did fulfill some of my requests, but many promises were left unkept, casting a shadow over the service provided. Additionally, there dealership. they did fulfill some of my requests, but many promises were left unkept, casting a shadow over the service provided. Additionally, there were noticeable internal communication issues, with information failing to be passed along effectively between departments. This lack of consistency and reliability significantly detracted from my overall experience. The dealership needs to address these problems and focus on delivering on their commitments to improve customer satisfaction. More

They helped me a lot. Good service. They care customer very much. I would come for the next car Good service. They care customer very much. I would come for the next car More

Promised price by phone, they added $4995. 00 of dealer addons at purchase. Didn't purchase the vehicle. 00 of dealer addons at purchase. Didn't purchase the vehicle. More

My already low expectations for the quality of workmanship of this dealer is low given the large number of problems I've had. From body damage, to not fixing recalls, to charging to do SIB's tha workmanship of this dealer is low given the large number of problems I've had. From body damage, to not fixing recalls, to charging to do SIB's that are under warranty. The latest mistake was I went in for routine maintenance. During the maintenance they changed the oil. Which they spilled in the engine bay. After the oil change I heard buzzing coming from the engine bay. After an 800 mile drive I tracked down the buzzing and it was the oil change techs had opened the air filter bopx to check the air filter, then never closed it. So I drove 800 miles without normal air filtration. More

TJ was so amazing and patient with us spent all day working for us, so that I could finally own my very first jeep Wrangler and I am in love with it 100 stars for TJ at big star working for us, so that I could finally own my very first jeep Wrangler and I am in love with it 100 stars for TJ at big star More

Great service as usual! My go to place for having my vehicle checked and upgraded. My go to place for having my vehicle checked and upgraded. More

No muy satisfecho de que no medieron todas mis yaves y si las nececito la copia las nececito la copia More

Austin was amazing! He really turned a sour experience with another advisor into an extremely pleased and pleasant experience. Austin was very prompt and informative of He really turned a sour experience with another advisor into an extremely pleased and pleasant experience. Austin was very prompt and informative of details and status of my vehicle. More

Very responsive and great atmosphere also, tremendous service including with salespersons very friendly and helpful. service including with salespersons very friendly and helpful. More