Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Zero customer service If you care about your time, never stop by there! If I could give them zero star as they deserve zero, I would do. The worst experience in a dealershi If you care about your time, never stop by there! If I could give them zero star as they deserve zero, I would do. The worst experience in a dealership. 1- First of all the advertised prices are a complete lie. You should pay at least $7,000 more before tax/title than their online price. 2- They just want to get the customer in. Even if you call them or chat them they say they have the car available for the advertised online price, but having 80 miles round trip to just hear they do not have it available, is really annoying and waste of time. You will hear flimsy excuse that we sold it last night and it has not been entered to the system yet. 3- They will definitely charge you $3,000-$4,000 for just Dealer add ons for just paint coating and some useless stuff. 4- $50.00 gift card for test drive is a complete lie. They accept your paperwork but do not proceed on it. More

Do not buy! Scam! Honestly the worst car buying experience to date! Do not buy from here!!! Emailed Zack to verify price of the vehicle and he sent us a price sheet whi Honestly the worst car buying experience to date! Do not buy from here!!! Emailed Zack to verify price of the vehicle and he sent us a price sheet which matched the online price. Drove over an hour to buy the vehicle only to be presented with numbers that were 4K higher than the original price plus 3K of add ons that they supposedly put on the Jeep Wrangler which were not on the price sheet. After asking the sales manager (the man with braces) multiple times, he admitted that they don’t actually add any of those things on (scam)! He finally agreed to remove the add ons to the buyers sheet and that they would just absorbed the cost of the items, but he still was 4k higher on the car than the quoted emailed price that I came in on. He told us he was going to go back to his office and a few moments later the salesman comes out with our car keys to our car and says “sorry, we can’t honor the price we originally quoted you”. And just stood there until we got up and left. Wasted three hours of our time. Multiple people left as we were sitting there because of the same tactics. I hope this post prevents someone else from wasting their time at this crooked dealership. I will be reporting this dealership to the better business bureau and the attorney generals office. More

Horrible Experience with false advertisement and liars If I could give no stars I most definitely would.One of the worst experiences I've ever had at a dealership! First of all the advertised prices are a If I could give no stars I most definitely would.One of the worst experiences I've ever had at a dealership! First of all the advertised prices are a complete lie.  I inquired about purchasing a Ram for my husband that was listed at $31K.  Once they "crunched numbers"the price of the truck came to $41K.  If you are not willing to sell a vehicle for a price you have listed than you shouldn't lie about the price just to get customers to come in. They wanted me to pay an additional $3k for dealer add ons (interior protection) AKA scotch guard that you can buy from any auto store or Walmart for under $10.00.  They also stated that because of the rebates they were losing money on the car.  Newsflash to those who may not know but dealerships get reimbursed for rebates so regardless of if they advertise a dollar amount in "bonus cash" the dealership will get paid for that from the manufacturer.  On top of the shady sales tactics the communication skills they have are horrible.  They hardly ever answer calls, texts, or emails.  My Sales Associate Savannah once told me she would call me back in 10 minutes.  36 hours later I still had not heard a peep.  And the management is of no assistance.  I tried reaching out to the GM Ryan Davis and sales manager Kenny Young just to see if I could get an associate that was not as busy and could return my calls but neither of them returned my messages.  I was willing to drive almost 4 hours for what I thought was going to be a great deal but let me save everyone some time.  DO NOT GO HERE!!! Save yourself the time and headache because they may advertise lower pricing but its just a ploy to get you in the door. More

manipulating salemen when my husband and I went in, they didn’t want to negotiate whatsoever on the MRSP price (it’s a price they are able to fluctuate). so we had went to when my husband and I went in, they didn’t want to negotiate whatsoever on the MRSP price (it’s a price they are able to fluctuate). so we had went to another dealership and then they tried to beat that price the other dealership was giving us so we could go back. over the phone they had told my husband a monthly and a walk out price which we were good with once we got there they switched up the deal yes the walkout price stayed the same yet the monthly price went up about $200 from what we were told on the phone. needless to say we will NEVER recommend this dealership to anyone or will we be back. we have never dealt with a dealership that wasn’t wanting to sell a vehicle. talk about a bunch of manipulating salesmen. More

Bad workmanship Two years ago Clear Lake Dodge had to replace the cam in my 2012 SRT8 Yellowjacket. It was warranty work. They replaced the cam because of a defective Two years ago Clear Lake Dodge had to replace the cam in my 2012 SRT8 Yellowjacket. It was warranty work. They replaced the cam because of a defective lifter. I asked if they replaced all lifters with the new cam & they said no, only one lifter was replaced. The other lifters & cam were still good & pictures were sent to Dodge engineers. They lied because this engine has only one cam. Their own service manual states that if cam is replaced all lifters must be replaced. Now, 18,000 miles later cam is bad again & I’m told I need a new engine at 70,000 miles. Of course this isn't covered by warranty. The car has a trade in of $20,000 & they want $10,000 for a motor replacement. & good luck contacting them, they won’t answer the phone once they have your car. Wouldn’t recommend this dealership. More

They never answer the phone Will not take my vehicle there anymore even if it’s under warranty. Will not answer the phone even after calling 3 times. Definitely need better custo Will not take my vehicle there anymore even if it’s under warranty. Will not answer the phone even after calling 3 times. Definitely need better customer service More

Price jumped $4,000 on used car We went in looking at a 2014 Kia Optima. Advertised price $10,000. Blue book says it’s worth $9,000 Edmund’s says $8,000. We drove it, we liked it and We went in looking at a 2014 Kia Optima. Advertised price $10,000. Blue book says it’s worth $9,000 Edmund’s says $8,000. We drove it, we liked it and we offered $8,500. Dealer says “no problem” after about 15 minutes he comes back with a quote, $14,000!!!!!! How did a price jump $4,000? I know there’s tax and title but WTH? So basically I just laughed and walked out. I’ll never even consider buying a car from there. Where’s your integrity? More