Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Josh and Chris (Service Dept) OUTSTANDING Josh (Service Advisor) and Chris (Repair Technician) have completely restored my faith in the Service Department at Clear Lake Dodge. I have NEVER had Josh (Service Advisor) and Chris (Repair Technician) have completely restored my faith in the Service Department at Clear Lake Dodge. I have NEVER had a Service Advisor in all of my years in owning vehicles that went so far above and beyond the scope of general Customer Service as Josh did in diagnosing the steering/suspension issue with my 2015 Dodge Challenger. Josh made all of my concerns his own and kept me informed each step of the way as to what was going on with my car. I thank Chris from the bottom of my heart for his steadfast and conscientious repair of my vehicle. He and Josh are truly a great team and Thank You seems woefully inadequate for the superb Customer Service I received this visit. Josh is truly an asset: he exudes confidence, integrity, a sense of service before self and extreme excellence in all facets of Customer Service. Josh and Chris are a great asset to Clear Lake Dodge and I sincerely hope their efforts are recognized and appreciated. Thanks again!! More

THE WORST CUSTOMER PHONE SERVICE EVER The never answer their phone - it just rings and rings forever. Their Finance department is never available. They don't return calls or messages. I wo The never answer their phone - it just rings and rings forever. Their Finance department is never available. They don't return calls or messages. I would never buy a car from here or recommend this dealership. More

Where to start.... . I was so excited to be able to order a new Dodge Demon from Clear Lake Dodge in Webster Texas; unfortunately the entire process after taking my depo . I was so excited to be able to order a new Dodge Demon from Clear Lake Dodge in Webster Texas; unfortunately the entire process after taking my deposit was a terrible experience. It all started with the salesman (Mark Harder) making promises he could not keep and not communicating with me. I was promised to have the car by the first week of January and it did not arrive until April, I understand that delays in production are out of Mark’s control but keeping the customer updated should have happened. Every time I would call Mark for an update he could not give me any information and each time called me back thinking I was another customer he sold a Demon too and giving me wrong information. I would call or text Mark and it would then take days to get a response. I asked for a buyers order and it took weeks of continually asking to finally receive it. When the car arrived at Clear Lake Dodge I tried to get wiring information to pay for the car, this took another two days of calling and texting Mark and when I did finally get the wiring information Mark sent me a picture of a routing number written on a business card taped to someone's desk, so I immediately went to the bank and wired the money......... 3 hours later Mark calls to tell me they had given me the wrong account and said I needed to go back to the bank and re send the money to a different account that was also hand written on a piece of paper. After calling the Finance department they were able to transfer the money from the FIAT account they had sent me first over to the Dodge account. After that was finished, part of the deal when buying the car was to tint the windows, I asked Mark several times to confirm they would tint the windows 20% all the way around and he confirmed via text that would be no problem since car was going out of state........ Mark sent me pictures after they had been tinted and the car was not correct, they had tinted the front windows at 35% and he then told me they could not do what he had promised........ If he would have communicated with me I would not have had them tinted there, so now I have to pay an additional $250 dollars to have the tint they installed removed and new tint re-applied. When I spoke with Miguel Perez (New Car Director) about this and looking for some assistance he told me there was NO way I was getting any help with this and I was lucky I was even getting the car because they could sell it for more than what they sold it to me for! OK, so I drive 2500 miles from Seattle to pick up the car and I talked to Mark letting him know I would be there in about an hour, he said that the car was dirty and he had asked if I want it washed?...... I asked him to please wash the car and I would see him soon. I arrived at the dealership and was getting my enclosed trailer ready to put the car in and here comes a detail employee in my brand new $100,000 car........ he drives right past me, out the front gate and then proceeds to do a burn out and drive off at a high rate of speed. I went in and talked to the sales manager and he apologized for what had happened. I was told the detailer went out and drove the car to get water off of it (whatever). I then meet the salesman (Mark) at the car and he doesn't show me anything about the car and how it works, the interior floor is dirty and the exterior is still dirty in areas. To top it all off, I purchased the car with 2 miles on it, when I picked up the car it had 13 miles on it???? How many other joy rides had my new car been on?? I now have the car home and I am going thru all the stuff in the trunk, Mark had told me they put the locking wheel locks in the trunk that were part of the deal……. NO locks just the car cover, front license plate bracket and battery charger I paid for on the MSRP? The PDI of the car was not even complete as Clear Lake Dodge did not even install the factory pedal covers and just left them in the trunk. More

Customer service I had no issues purchasing the vehicle from thie dealer. My issues is with the major lack of communication from the service department. I took my ve I had no issues purchasing the vehicle from thie dealer. My issues is with the major lack of communication from the service department. I took my vehicle in on a thursday morning was suppose yo be ready that day. I called an hour before closing just to be told they had to keep it. Had i not called i would not have been aware. I called the next yet again and agin they had to keep it till Tuesday, of course they didn't call me. Tuesday comes around i have left 3 messages frim 10 am to 4pm with no call back. They suffer greatly in communication and customer service More

The service department is the worst / quality is an issue I bought a new Jeep Renegade in February 2016 from them. I had credit challenges then and the finance department was willing to work with me on that. I bought a new Jeep Renegade in February 2016 from them. I had credit challenges then and the finance department was willing to work with me on that. My final invoice was approximately 3K more than I thought, but I needed a car, and like I said, credit challenges. I gave up on the overpriced floor mats that were on the invoice that I NEVER received. It was a full time job trying to get those, so I quit. The true reason that they are terrible is the service department. They are just plain awful. I usually end up with a new bump or scrape on my car when it is left there. This was true for my first oil change there when my car was new. If anything is wrong more than an oil change, expect to leave your car 2-3 days, with no loaner car. If you are lucky, they may find the problem. In the two years that I have had my Renegade, there have been two major service issues. Even for something as simple as getting nitrogen in the tire, there is a wait because NO ONE wants to work. The service "manager" asks someone to refill tire....that person goes outside and begins texting on their phone...and asks someone else to do it. Repeat this 2-3 times until someone takes pity on you and actually does the work. Also, don't complain because your car will have an extra ding when you get it back. More

E BRAKE I took my jeep there 3 times because the E Brake keeps engaging when I come to a stop first time they kept it 4 weeks same problem second time kept I took my jeep there 3 times because the E Brake keeps engaging when I come to a stop first time they kept it 4 weeks same problem second time kept it 4 weeks later same thing and the third time got it back 1 week later Problem never solved as soon as I got home the problem was there again I will never go there the mechanics don't know there job after 9 weeks in the shop I am sick of Clear Lake Jeep I have never had such bad service you should be ashamed More

TERRIBLE service department The service department is TERRIBLE. If there was a ZERO STAR option, I would use it. The Jeep is good enough, but the service ... horrendous. I had t The service department is TERRIBLE. If there was a ZERO STAR option, I would use it. The Jeep is good enough, but the service ... horrendous. I had to take the vehicle to a different dealer even after making an appointment, driving an hour and waiting 4 more hours for minor issues which they never even tried to resolve. Left with no work done at all. I felt belittled and extremely unimportant. I contacted every single person in the service department and most people in the dealership overall, but no one seemed interested in helping after I'd bought the vehicle. Not one time in the warranty period has this dealer done ANYTHING with this vehicle. Not one thing. Not worth the drive, aggravation and frustration. Three free oil changes? Good luck with that. I've had to have the oil changed at my own expense every single time. Service department should be named the "NO-service" Department. It is THE WORST. More

Worst Experience And waste of time!!! First off they need to get some real sales people that work and care for the customers! Don't do it!!! This place is a joke, no return phone calls, no First off they need to get some real sales people that work and care for the customers! Don't do it!!! This place is a joke, no return phone calls, no honesty, and not worth an ounce of time we spent there all 3 days. Went down the street and was approved in 20 minutes and out the door with what we wanted in under 2 hours!! I wish I could have gave them NO stars!! More