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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,681 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,681 reviews
March 05, 2021
Pleasant experience, communicated well. Car was clean when I got it back, (last place I went to left smudged hand prints all over my door). Service time wasn't too bad, especially since they did a coupl when I got it back, (last place I went to left smudged hand prints all over my door). Service time wasn't too bad, especially since they did a couple repairs and washed it. More
by Jeswheeler46
Employees Worked With
Keith
March 04, 2021
Deceptive Sale Techniques!Mr. Kenneth Young I would Deceptive Sale Techniques! Mr. Kenneth Young I would like to inform you of the experience I had at your dealership on 2/27/201.. I calle Deceptive Sale Techniques! Mr. Kenneth Young I would like to inform you of the experience I had at your dealership on 2/27/201.. I called inquiring about a couple of RAM 1500 trucks. I called ahead of time to confirm availability and price. I was told by sales staff on the phone the Internet sales price was the out the door price. I asked if there were any additional charges such as dealer add ons. I was informed there were not. I confirmed that the sale price was the same price even if I used Chrysler financing at 0% at 72 months. I asked more than once. I was told that it was. I inquire about 2 vehicles. I was asked when I could come in and told them in 45 minutes. As I live in Kingwood. I did so. I arrived and the sales consultant proceeded to tell me the stated Internet sale price depended on if I qualified for the rebates such as first responder, military etc. No mention of the national rebates. After he discussed what I told him with his sales manager. I was informed they would honor what was told to me on the phone. So about 45 minutes of my arrival, both vehicles had been sold. I was told additional one I inquired about was sold also. They asked if I wanted another vehicle and I declined. When I went out to get in my vehicle I noticed one of vehicles I inquired about was there. I called and spoke with a different sales manager by the name of Cindy. She confirmed it had not been sold. It was still there on the lot. When I told her of the deal that was agreed upon. She said she could not honor that deal. If I chose to take advantage of the 0% for 72 finance rate. I would loose the $3000 in rebates. Needless to say I left very frustrated and upset as I feel I was deceived. My apologies not knowing the name of the sales consultant. The sale manager was Daniel Quintanilla. No cards were given. More
by sjrkpm
Employees Worked With
Daniel Quintanilla., Cindy Miranda
March 04, 2021
Sales is great, Stay away from the service department. Why do I have a 25 word minimum. How about this, this dealership sucks at customer service. Why do I have a 25 word minimum. How about this, this dealership sucks at customer service. More
by raybourneknight
Employees Worked With
D and K
March 04, 2021
Horrid. Stay away. They do not have a clue what customer service is. Especially the "service" department. Run away as fast as you can if you are not already trapped. service is. Especially the "service" department. Run away as fast as you can if you are not already trapped. More
by raybourneknight
Employees Worked With
Many
February 28, 2021
Jason Chatron is the bomb! He was so helpful in finding the perfect Jeep Wrangler my wife has been wanting for a few years now. If you're looking for the perfect sales person, Jason is your guy. Thank yo the perfect Jeep Wrangler my wife has been wanting for a few years now. If you're looking for the perfect sales person, Jason is your guy. Thank you Jason at Clear Lake Dodge. More
by s.king1101
Employees Worked With
Jason Chatron
February 25, 2021
Waisted half a day. One of the worst car buying experiences I have had in years. I was lied to over the phone about price and payments on a 2021 Ram. If you enjoy playing the xxxxxxxx sleazy car de experiences I have had in years. I was lied to over the phone about price and payments on a 2021 Ram. If you enjoy playing the xxxxxxxx sleazy car dealership games than this is the place for you. Just so you know I was not upside down on my trade. I had equity. More
by Johnmichael62452
Employees Worked With
Jason and the lying F&I dept.
February 23, 2021
Keith Lane I Called Two Days ago looking for A Transmission for my 3500 Desel pickup truck,Keith was very INFORMATIVE ON Price And Availability, Looking To make Arrangements Now To Have Keith And Transmission for my 3500 Desel pickup truck,Keith was very INFORMATIVE ON Price And Availability, Looking To make Arrangements Now To Have Keith And His Service Team Tackle The Job.Thank You Keith Lane For Answering the Phone And Taking Care Of The Custoner,Fantastic Attitude More
by jagvechrepr
Employees Worked With
Keith Lane
February 10, 2021
Ok what an unexpected surprise EUGENE OWENS walked us thru no surprises on the deal allowed us to be transparent about our needs - he WORKED and I’m sure SACRIFICED THANK YOU EUGENE OWENS KEITH WOW E thru no surprises on the deal allowed us to be transparent about our needs - he WORKED and I’m sure SACRIFICED THANK YOU EUGENE OWENS KEITH WOW EXCELLENT JOB IN EXPLAINING THE PAPERWORK THANK YOU BOTH FROM ROBERT AND PERDETSA MUHAMMAD More
by ecobluefarms
Employees Worked With
EUGENE OWENS - KEITH (finance)
February 06, 2021
Nice quick service...the car came back clean, tires rotated, and oil changed...the only issue is that the wheel lock was left on the console instead of back in the storage where it came from...other th rotated, and oil changed...the only issue is that the wheel lock was left on the console instead of back in the storage where it came from...other than that great job More
by Mike222smith
Employees Worked With
Forgot the service reps name
