Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Horrible experience. Absolute no customer service whatsoever The worst experience with sales I've ever had. The sales man told me he was just a middle man and my opinion was just my opinion. And the CUSTOMER EXP The worst experience with sales I've ever had. The sales man told me he was just a middle man and my opinion was just my opinion. And the CUSTOMER EXPERIENCE MANAGER asked me if I was done when I told him about my experience and told him I was tired of their excuses. I am literally speechless. There were several individuals that were helpful, Jon Fontenot (preowned director), Matt (the photo guy), make ready And service were good too. But the experience was So terrible I can't give a good rating. Btw do not speak to Howard he is unbelievably rude. Update went to dealership today to make sure to get paperwork for extra things we apparently purchased. When the GM Kenny Young told me I was just there to complain everyday. He told me I was ruining everyone there's livelihood and I was also told that they don't sit on the phone. I am even more speechless than before. The only reason I have been to the dealership is to pick up my vehicle or a part that was supposed to be ready, but was not. They do not respect anyone. Once you have purchased your vehicle you are simply a number. I was avoided by my salesman how else can I get paperwork or parts that were promised(keys, airvents). This is the dealership that gives dealerships a bad name. More

Purchase of 2017 Ram 1500 Lonestar I was upside down badly on trade, but they made it happen. Took a little bit to get it done, but left with a new Ram. I was upside down badly on trade, but they made it happen. Took a little bit to get it done, but left with a new Ram. More

Great Service Expeience with Sylvia Masoud We took our Jeep in for recall work and a bad wheel sensor causing the ABS light to be on. Jeep extended the warranty on the front wheel sensors but We took our Jeep in for recall work and a bad wheel sensor causing the ABS light to be on. Jeep extended the warranty on the front wheel sensors but not the back. We were not sure which wheel sensor was malfunctioning and if it was covered under warranty. Sylvia kept us informed with every step of the progress. It turned out the wheel sensor was not covered but Sylvia was nice enough to tell me which sensor was not working and I did the repair myself. Our Jeep was completed ahead of schedule for the recall work. Second time I have had a good experience at this dealership's service dept. More

Excellent Service (Agent Dorena Boyd ) Had my 2015 Dodge Ram qua Cab Truck Hemi At Service on gulf Fwy !!! Repaired Cruise Control plus completed 30,000 mile Rear End Update !!! Exc Had my 2015 Dodge Ram qua Cab Truck Hemi At Service on gulf Fwy !!! Repaired Cruise Control plus completed 30,000 mile Rear End Update !!! Excellence from my Agent DORENA BOYD More

Negative experience made positive! Dropped off a vehicle for service and was given an estimate for the repair. Was told the repair would take one day. Two days later the original repa Dropped off a vehicle for service and was given an estimate for the repair. Was told the repair would take one day. Two days later the original repair estimate price has doubled due to a calculation error by the service advisor and parts have not yet arrived. Work hadn't begun so, feeling a little taken advantage of, I instructed the service advisor to cancel all planned repairs and make the car ready for me to pick it up.....I would take it elsewhere. He then offered to perform the repairs at the originally quoted price, to which I declined. He told me I would be responsible for the diagnostic fee, in the neighborhood of $130, and I was a little ticked off. To my great surprise, when I arrived at the dealership I was told there would be "no charge". I am not a "get something for nothing" kind of guy. I expect people to do what they say they're going to do and I expect to pay for services I receive. I know I won't get the time I wasted back but, these guys did the right thing and they get my recommendation....for doing the right thing. These days, that's increasingly rare. More

Repair Take our Fiat in for a chip on top and left it there four long weeks and it never got fixed. We gave up and picked it up. When we got home we notice t Take our Fiat in for a chip on top and left it there four long weeks and it never got fixed. We gave up and picked it up. When we got home we notice there were 5 big marks on the drivers side where someone had something in there pocket and didn't brother to remove before hand. Also someone steal our handbook. When I called about this we were told they don't have anyone that would do that. Sorry dealership is not the word for this place. Beware they do not stand behind there work and will steal from you to boot. More

Great experience!! Troy was best!! Great experience! Very helpful! everyone there was helpful and always trying to make sure we were comfortable and happy! easy to work with. Worked Great experience! Very helpful! everyone there was helpful and always trying to make sure we were comfortable and happy! easy to work with. Worked hard to make me a deal I was happy! Troy Gibson was the best! He was very polite, helpful & a hard worker! Loved him!!! More

Good experience Me and my husband went to the dealers to check the price of the cars only and we get out driving a Challenger !!! Nice place , great service . The wor Me and my husband went to the dealers to check the price of the cars only and we get out driving a Challenger !!! Nice place , great service . The workers are very nice. Good experience!!!!! More

Did nothing and hadto take to another dealer to fix Don't even bother taking a warranty issue to this dealer. Had the car for a week and did nothing. Returned the car filthy! Someone in their shop did Don't even bother taking a warranty issue to this dealer. Had the car for a week and did nothing. Returned the car filthy! Someone in their shop did write "WASH ME" on the rear window. They do not return calls; rarely answer phones, and are completely inconsistent with what they are allegedly doing to you car --- btw the had less than 3,000 miles on it at the time --- so a new car. The words customer service do not apply at this place. More

Terrible experience Do not buy from Clearlake dodge PLEASE!!! It was the worst experience of my life. Sold me a truck and broke down 30 days later and I paid 2000 dollars Do not buy from Clearlake dodge PLEASE!!! It was the worst experience of my life. Sold me a truck and broke down 30 days later and I paid 2000 dollars just to get it repaired More