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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.1
2,092 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours. We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 2,092 reviews

February 02, 2024

Great service dept. Ike was very helpful and professional i recommended Big star to anyone looking for a car/truck. More

by gregdixon42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ike (service dept), Madison Spencer, Sky Dejohn
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February 02, 2024

Completely professional with staff that is attentive to customers needs/wants. They had to order a part, which they did. They also called me and kept me informed about the progress being made on my Jeep Gr More

by geoffdf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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February 01, 2024

I wrote an Email to Mr. Robinson a few months back about a few ongoing issues with the 2022 Ram I was sold. No response yet. More

by RT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
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Feb 05, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our dealership, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

February 01, 2024

Vincent is the best tech! . I love how he know what he is doing and very quick in Responding. Will definitely recommend him with friend ! More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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February 01, 2024

Was a bit of a wait but in the end all issues asked were fixed which they didn’t have to do but the kept there word due to great service from Mr Harden More

by REGG2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Harden
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January 31, 2024

Vehicle is great. Dennis has good customer service and came in on his day off to assist and close the sale. Unfortunately, on the financing side i am extremely disappo More

by ernest.campos
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Employees Worked With
Dennis, Timmie , Madison Spencer, Sky Dejohn
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Jan 31, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Ryan Davis, General Manager rdavis@bigstardodge.com

January 31, 2024

Good service a big wait for financing I'll look forward to buying another vehicle More

by cholguin.441
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sky Dejohn
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January 30, 2024

I’ve always taken my Jeeps here for service and now am happy to say the purchasing of a vehicle was top notch! Thank you Big Star! I’ll be back! More

by suecab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wade in sales, Chris in finance and Jarrett for service.
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January 29, 2024

Great experience and would highly recommend them if you are looking for a Jeep! 5 Stars!! More

by yatesfirearms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
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January 28, 2024

MEHMA, was very knowledgeable and transparent with all the repairs, she made the process easy and effortless. More

by dominic_martinez2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
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