Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Got screwed over on a suv Purchased a used vehicle paid $12,900.00 cash vehicle wasn't serviced the key fob stopped working after only having it for 3 days was told by the use Purchased a used vehicle paid $12,900.00 cash vehicle wasn't serviced the key fob stopped working after only having it for 3 days was told by the used car manager to go get the vehicle serviced and get the key replaced $323.00 dollars later and she wants to cut me a check for $17.00 if even spoke to a different manager. Wouldn't recommend this dealership because they are a bunch of liars. Darryl the salesman took care of us but his bosses are a bunch of liars More

Horrible service dept and management I have been to a lot of different dealerships in several states burning my travels and this is by far one of the worst! Went in for routine maintence I have been to a lot of different dealerships in several states burning my travels and this is by far one of the worst! Went in for routine maintence (oil change) and it took hours with an appointment and they did not use the oil I requested ( full synthetic)also didn’t reset after oil change so it shows only 17% life left on oil. Did they even change it??? when I complained the service director blamed it on rookie mechanics because she had fired a bunch of people recently so she has a lot of new people. This does not make it ok. Make sure your employees are trained correctly before you let them work on customers cars and also what “rookie” mechanic can’t do a simple oil change correctly? She said it’s going to get better so please come back..... no chance in xxxx they’ll work on my car again. More

LEFT ON SIDE OF HWY 45 I TOOK MY CHRYSLER IN FOR REPAIRS THAT WERE STILL COVERED BY WARRANTY. I WASN'T ABLE TO GET A RENTAL THE SAME DAY BECAUSE THEY NEEDED DIAGNOSTICS FIRS I TOOK MY CHRYSLER IN FOR REPAIRS THAT WERE STILL COVERED BY WARRANTY. I WASN'T ABLE TO GET A RENTAL THE SAME DAY BECAUSE THEY NEEDED DIAGNOSTICS FIRST. I WASNT GIVEN A RIDE HOME WHICH WAS IN GALVESTON I WAS UBERED 15 MILES ONLY WHICH IS NEAR THE GREYHOUND DOG TRACK AND LITTERLY LEFT AT A GAS STATION ON HWY.45. THE SERVICE MANAGER TOLD ME THEY WERE ONLY ALLOWED 15 UBER MILES. I COULDN'T BELIEVE THAT A DEALERSHIP WOULD TREAT THEIR CUSTOMERS LIKE THIS. AND BY THE WAY THE WORK DONE TO MY VEHICLE WAS WELL OVER $2500.00 THEY HAVE HAD MY VEHICLE FOR OVER 7 DAYS NOW. I AM VERY UNHAPPY WITH THE SERVICE I HAVE RECEIVED AND DO NOT RECOMMEND THIS DEALERSHIP. More

Several calls to service to purchase a spare key Sold me a non functional key. I was told to pay $358.00 because the key would not program correctly however that was my loss because the key And progr Sold me a non functional key. I was told to pay $358.00 because the key would not program correctly however that was my loss because the key And programming was on me so I had to take the key and purchase a wireless piece needed for an additional $688.00 and then the key they sold me and programmed that did not work would work. I’m dealing with director now . Unbelievable that personnel as described above work for this dealership. More

30 Days for Repairs Worst Service department in the state of Texas 2nd time this dealer has done this to me it will never happen again they took 30 Business days for repa Worst Service department in the state of Texas 2nd time this dealer has done this to me it will never happen again they took 30 Business days for repairs More

Ginny is awesome! Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promt Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promtly when my truck was ready! More