Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Great service and I appreciate the detailing, but when you guys detailed my tires you either pressure washed them or sprayed them with tire dressing that dissolved the font for the air pressure sensors th you guys detailed my tires you either pressure washed them or sprayed them with tire dressing that dissolved the font for the air pressure sensors that were on the air caps. Otherwise completely happy but it's about 30 bucks to replace them. More

Pretty low hassle. Tough financing for them to work out. I appreciate the effort you took in finding suitable financing. Tough financing for them to work out. I appreciate the effort you took in finding suitable financing. More

Very bad service attention and time! No concern for the customer! I had parts left in the back of my van! No concern for the customer! I had parts left in the back of my van! More

Great experience from the moment I arrived. Luis was very helpful and not pressuring at all. Finance manager Timmy was great. Explained everything well. Definitely would recommend to anyone loo Luis was very helpful and not pressuring at all. Finance manager Timmy was great. Explained everything well. Definitely would recommend to anyone looking to purchase a new vehicle. More

Went to trade my ram for newer one process went smooth and quick would consider going back. and quick would consider going back. More

Our salesman Dennis was very helpful. We did not buy a car at the dealership, due to the one we dejected not having a tow package. Also, we did not want to pay for the Big Star Package We did not buy a car at the dealership, due to the one we dejected not having a tow package. Also, we did not want to pay for the Big Star Package that was going to be added on. More

Good service they finish on a timely matter. Staff was very helpful but the oil changes could be a little less pricey Staff was very helpful but the oil changes could be a little less pricey More

This dealership failed in sales, customer care and communication, administration in regards to financing, and preparation of the vehicle. Sales: I went to the dealership for the price advertised onl communication, administration in regards to financing, and preparation of the vehicle. Sales: I went to the dealership for the price advertised online. When I arrived and stated which vehicle I wanted, I was quoted a price that was about $5,000 higher. When I said that I was not willing to pay that, the price was magically reduced to something closer to what was advertised. Furthermore, a week after the deal was closed, I discovered that RAM offers a $500 incentive to military and veterans. It was known that I was a retired Marine but the sales staff did not disclose that information. Customer Care: When a problem arose with the financing, a week after I took possession of the vehicle, the staff stopped communicating and refused to return calls. I had to drive to the dealership to have my questions answered. Administration: Problems with financing occurred because the individual processing the paperwork failed to include $40,000 of income, which skewed my debt to income ratio. The loan was rejected after I left with the vehicle, which he did not tell me for a week. This reflected negatively to my credit score. The dealership applied for financing with another lender and did not properly fill out the paperwork, contributing to another delay of several weeks. Again, communication during this time was not forthcoming. Preparation of the Vehicle: After taking possession of my brand new truck I discovered that the tires were all inflated to different pressure, which caused the low tire pressure alert to go off when the weather turned cold. Also the windshield washer fluid was not filled and ran out in three weeks. The reservoir holds a gallon, and I filled it with a full gallon. What I find most interesting is that there has been no effort on the part of the dealership to acknowledge these shortcomings or the inconvenience that they caused. In my first review, which ended up on the dealership's facebook page, I mentioned that I had owned the vehicle for six weeks and still had no registration. Thirty minutes later I received a call from the dealership stating that my registration was there with the receptionist. They saw my review but chose not to acknowledge it when they called me. They can not make up for any impact on my credit rating, nor can they give back the time that I lost going to the dealership to ask questions (because no one would return my calls) or to sign paperwork for the second loan. They certainly do not seem interested in restoring my trust or redeeming their reputation. More

This dealership is clean and inviting. The greeting personnel in the Service Department are respectful and friendly. I waited in the customer waiting area while my vehicle was being servic The greeting personnel in the Service Department are respectful and friendly. I waited in the customer waiting area while my vehicle was being serviced. Paul was my Technician/ Mechanic who serviced my Ram 1500. He was very knowledgeable and communicated with me by text message video the service he performed. The service was all done in a timely manner. More

I wanted a certain jeep and they looked hard and found me the jeep I wanted in a short time line. They were honest and laid out all of the financial details. Sales man Jason was awesome. the jeep I wanted in a short time line. They were honest and laid out all of the financial details. Sales man Jason was awesome. More