Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

The worst experience!! On Monday My husband and I went in ready with our own financing we just needed to find a vehicle. We found a durango I fell in love with took it for a On Monday My husband and I went in ready with our own financing we just needed to find a vehicle. We found a durango I fell in love with took it for a test drive and were sure this was our vehicle we wanted but there was no price so our sales man took us inside and said he would go see how much it was.. About 5 min later he came back and said my sales manager said finance with us and I'll make you a great deal so I said what's the deal he said but if you don't finance with us we don't want your business!!! at this point my husband got upset but I wanted to hear the offer.. we told him what our bank offered and they came back with a higher apr rate and double monthly payments.. My husband said what's wrong with you first off your not supposed to speak to a customer that way and then you come back with a offer that is no where near what our bank is offering us!! The sales man said it was his boss.. I guess they thought we were young and stupid.. Never ever have I seen a dealership turn away buyer over who finances.. The sad part we would of gave them what they wanted for the vehicle if we got to keep our financing.. Horrible experience.. The sales man was nice it's who ever he was going back and talking to was a xxx!! We called to ask for corporate or owner number and were questioned why do you want it told we don't have it and called again to be given a non working cell phone number.. Very poor customer service!! More

Horrible experience I was sold a "New" car that had approx. 600 miles!!! I noticed the odometer the next day and TRIED to return it. No deal. I was sold a "New" car that had approx. 600 miles!!! I noticed the odometer the next day and TRIED to return it. No deal. More

I hate that I have to waste my time writing a bad review but I feel compelled by what happened to me at this dealership. Please note that I have tried for several months to make this right with the sales f but I feel compelled by what happened to me at this dealership. Please note that I have tried for several months to make this right with the sales folks but they do not return my calls and when I show up they keep me waiting and then have nothing to offer. That being said, let me explain... I am a very loyal Mopar fan. Since 1966 my family and I have had at least one Plymouth, Dodge, Chryser, Ram vehicle in our driveway. I currently have 3 different trucks including my latest purchase, a deep cherry red Ram 1500 Crew Cab 4x4 Sport. Please understand, I truly love having this truck and I have no issues with it whatsoever. The sales process to get it that I experienced at the hands of my sales people - Carmine, and the sales manager - Eddie M - is a different story. I've noticed that I am rambling a bit so let me be brief now. They sold me the truck with a 7 year, 100,000 mile bumper to bumper warranty that also included "maintenance" - this was written down and signe by myself and the sales people. When I discussed what maintenance was with Carmine and Eddie at the time of the deal, we agreed that it included things like oil changes, and transmission and radiator flushes. I was also told when I signed the deal that I would receive some kind of a coupon book for the scheduled maintenance of the truck. Flash foward, now I am almost to 5k miles on the truck and 3 months after the deal and I still do not have this coupon book. I have called repeatedly with no answers and certainly no call backs. When I showed up last week it was like they did not know I was looking for them and they certainly had no clue what I was talking about. In fact, they even went so far as to say that they never agreed to selling me any kinds of a maintenance plan since no such thing exists. After a few hours or back and forth, Eddie pulled out the signed deal and saw where it said "maintenance included" in a handwritten note that was signed. He then started back peddling and said that: 1. Since it was not his handwriting that he could not explain what it meant. 2. He did not recall seeing this when he signed the deal. 3. Since it did not say "all scheduled maintenance as per the owner's manual" that it did not cover anything. 4. Since the dealership lost money on the deal that I should be happy with what I have and forget about this. 5. Chrysler does not have anything like a "maintenance included" package so he cannot honor the note. I could go on and on about these points but I won't. Let me just say that it truly stinks the way these people are behaving. I personally believe that when you make a deal, you should stand behind it but apparently that is not the case with Clear Lake DCJ. So, my warning to you is that you should NOT use this dealership. But, if you do, please make sure you understand that just because it is in writing and signed, it does not mean you got the deal you think you put together. More

I did not even want to rate a single star for the horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If yo horrible service this business has given us. I have to say that I have never encountered the problems with any other dealership as I have here. If you are reading this review please take note that you are taking a chance having this dealership work with you on pre-existing problems on vehicles that they sell you even when they are new. We have had our truck in the shop over 4 times now in a matter of a year. We recently had taken the truck back to them for the vibration in the truck and they informed us that they had to replace the tires in order to be able to diagnose the problem. (Keep in mind that there were only 16,000 miles on this set of tires. We also had been told by this dealership at 8,000 miles that we needed to replace the tires. So we replaced them then.) We agreed to replace them AGAIN, but requested that they give us our old tires. Not to charge us a disposal fee and just put the tires in the back of the truck because we could use them on our other old vehicles. Needless to say- when we went to pick up the truck and paid $1500 for the new tires we did not have our old tires in the back of the truck. "Ike" in the service department was absolutely no help. Basically keeping this long story short, someone in the service department took the tires home and kept them. We were promised that the tires would be there the next day. Plus- the truck still had a vibration to it so we went ahead and left it again. Two weeks later we go to pick the truck up and the vibation is not ANY better. (Especially after some of the weights that they attatched to the rims of the tire have fallen off. We never knew they had put these on until we got home and tried to see why the truck was still vibrating after the dealership said that several people had driven the truck and it ran fine.) The best part of this story- THEY NEVER GOT OUR TIRES BACK!!!!!!!! Several calls have been made to the service manager Jeff in reference to this issue with NO return call. We have now requested to speak to the general manager with no success either. We will NEVER reccomend this dealership to anyone! More