Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

brian our sales rep better yet customer service rep was phenomenal didn't try to sell us just help buy what we wanted I'll buy my next car from him Brian Ballou thank you brian for your help we will see yo phenomenal didn't try to sell us just help buy what we wanted I'll buy my next car from him Brian Ballou thank you brian for your help we will see you soon More

Brian ballou was very helpful. He answered all my questions honestly. I've been to several dealerships and hands down this is the best one yet. questions honestly. I've been to several dealerships and hands down this is the best one yet. More

Two words. Con Men. Go to Houston. These guys tried to insult me by offering 20k on a 2010 SRX loaded with 34k. Then came back with 24k. That right there showed me what type of people they are. Stay clear insult me by offering 20k on a 2010 SRX loaded with 34k. Then came back with 24k. That right there showed me what type of people they are. Stay clear of them. They will try to screw you. More

I went into the dealership with the mindset of buying a used car. I did not need a vehicle but it was a good time to buy one. From the time I was on the lot I started speaking with Trice Ham who not only w used car. I did not need a vehicle but it was a good time to buy one. From the time I was on the lot I started speaking with Trice Ham who not only was well informed of of the inventory on his lot but of other brands too. There was no pressure from him to buy my truck. To me i was only given the opportunity to purchase one. Which I did and am very glad that I did. He professionalism and manor of doing his job have only made me recommend him to many of my friends and family. I hope to buy another one from him. His boss Lincoln seemed to have just fit the bill of the overall quality of professionalism there at Clear Lake. Great job at having these 2 employees. thank you, mike More

Trice Ham was given a buget and more than fulfilled My exoectations. He was willing to take the car home and let us meet him on July 4th,they were closed,so our mini vacation at Galveston would not be int exoectations. He was willing to take the car home and let us meet him on July 4th,they were closed,so our mini vacation at Galveston would not be interupted.The Jeep was bought unseen or driven. I don't usually do business that way, but was pleased that the Jeep was more than I expected. This is my daughters first car and she is very pleased. Again, I feel that Trice went above and beyond duty to take care of us. The finacial end was great as well. We needed some extra papers faxed down and Trice personally took care of making sure everything was in order. I just sent Trices info to 2 other people as I was writing this. More

They were extremly rude, told me to stop arguing with him...I just wasn't giving him my pay off amount...he thing proceeded to call us rude bc we politely said can we have our keys it was listed for $30k him...I just wasn't giving him my pay off amount...he thing proceeded to call us rude bc we politely said can we have our keys it was listed for $30k online and when we got there it went up to 33k bc of special packages they had added. Then my husband asked for our keys they ignored us and after asking 5 times they finally "went" to get them without realizing he was behind them and the jerk had the keys in his pocket the entire time. It was an awful experience and a waste of 3 hours! More

The price of the car was good. I walked out with a The price of the car was good. I walked out with a lifetime warranty and paid MSRP. James was friendly and a good listener. He didn't talk so muc The price of the car was good. I walked out with a lifetime warranty and paid MSRP. James was friendly and a good listener. He didn't talk so much that I thought that he was a liar. I trusted him. In fact, he was the only employee that I trusted. I had a problem getting a second key, even after multiple phone calls to the dealership. When my wife called about acquiring it, for the fourth time in four weeks, a woman that I will call "P" told my wife that she should have called about her concern. P doesn't listen as well as she speaks. Howard finally got us our key, and he was very nice and professional. If you want a Jeep, Chrysler, or Dodge, buy one from James White and don't be in a rush when you exercise your servicing/lifetime warranty. Maybe I expect too much in customer service since I'm a maintenance consultant, and my job depends on making the customer happy while they pay thousands to have their aircraft fixed. I will come here first for my next car, but that doesn't mean that I think their service is worthy of acclaim. More

I came in for a new Charger and they had just the one I wanted. I really liked this dealership. It didn't take too long and they were very friendly. Lincoln had another guy show me the cars and then he wor wanted. I really liked this dealership. It didn't take too long and they were very friendly. Lincoln had another guy show me the cars and then he worked out the price with me. Very satisfied with everything. More

LONG BUT INFORMATIVE: Our "special needs" LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal days of waiting, when we called to inquire about the status, Danny's "coined" response would be, "we are still looking at it'. When I asked what this meant, he would then go into automotive jargon that I did not understand. When I asked him to explain in common language, he couldn't. He would then go back to, "we are still looking at it." FRUSTRATING, BECAUSE THIS IS A SPECIAL NEEDS VAN, AND IS NEEDED ON A REGULAR BASIS. I ended up speakig with Mr. Robert Jackson, Service Mgr., who was professional, but took up for his UNPROFESSIONAL EMPLOYEE, DANNY. While I respect Mr. Jackson for taking up for his subordinate, I believe if he dealt with such an unprofessional employee as Danny, he would not have been so supportive. I then spoke with Mr. Lincoln Stahl, General Sales Mgr., who was professional and attentive. In fact, SURPRISE, SURPRISE, AFTER FIVE DAYS OF WAITING OUR VAN WAS SUDDENLY IN THE BAY AND BEING WORKED ON!!!! In short, Danny of th Clear Lake Dodge Service Dept. is about the MOST UNPROFESSIONAL person at this business. He may know his business about vehicles, but his customer service skills are very lacking! INTENSE TRAINING FOR DANNY!! More

Our experience at this dealership makes me want to not trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger do trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger door that we did not see until next day. The Lincoln and salesman said it would be fixed. We did not get the fix scheduled until Feb. 6 because of weather. (the dealership repairs minor things in back parking lot outside) Wife parked the car in front of the main showroom on Monday evening and exchanged her keys with Robert Jackson, Service Manager, and drove the loaner home. At 1:15 pm on Tuesday Mr. Jackson calls my wife to inform her the car was stolen from the dealership. Jackson had not secured her keys and had left them on top of his desk and had not moved the car to the service area. Someone (inside job?) entered Jackson's office, took the keys, and drove the car off the lot at 9:06 am. With 50 employees walking around! The car was recognized to be missing at 9:15 am. The police and my wife were not called for 4 hours. The car was recovered three weeks later. The dealership management looked at us and basically said here's your car. They made no offer to pay for lost personal items. We did not want to drive this car because we had no idea what it had been through in the three weeks. The General Manager, Mike Marinez, basically treated us like any other trade deal. We came out $2,000 upside down on the deal to order a 2012 replacement. Dealership installed EVTS on this car. They got the money for this by only offering us NADA clean sale price for damaged vehicle. Did not cover the payoff. This dealership is in business to sell cars. The new car was not detailed when delivered, finance manager had poor customer skills, management barely spoke to us when we came to settle the deal. Most totally unprofessional place to deal. Never again. More