Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

I have given 5 scores on all areas of this dealership. I have never had the personal attention given by Patti and the staff. This is the second vehicle that I have purchased from Clear Lake Dodge. Between have never had the personal attention given by Patti and the staff. This is the second vehicle that I have purchased from Clear Lake Dodge. Between the test drive time and making the deal was the fastest I have ever had. "They really work with you and what YOU want. I purchased a 2013 Chrysler 200 Limited and love it. More

I found a Jeep online and exchanged emails with sales person then called him directly. I was told this Jeep was clean we agreed on a price. So i flew in from Dallas to purchase the Jeep only to find ou person then called him directly. I was told this Jeep was clean we agreed on a price. So i flew in from Dallas to purchase the Jeep only to find out the bottom was rusted. I was shocked this was not told to me after i asked the salesman to personally walk around the car and see if he would fly in to buy it. He said "YES" big surprise. Salesman comment, "We have been meaning to rhino-line the Jeep but haven't gotten around to it". The bottom of this vehicle was blatant and all the pictures online did not show the rust. This was deceitful and cost me a great deal of money on airfare and cab rides. Avoid the used car side of the house. More

I brought my Jeep commander in for service. The vehicle was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back (after having to call them several times) They said I needed an Idler valve. A water pump, New brake pads and new spark plugs. (The spark plugs were changed about a month before this) I sent my son to pick it up on Monday morning and they told him they didn't take credit cards over the phone because they have to check for ID. I took off work and went up there. The cashier took my credit card and never checked my ID. He then told me they would take credit cards over the phone. Bad experience with this service department. More

Terrible sales department as they only care about selling cars and then on to the next customer. Trice Hamm and Lincoln Stahl will make all kinds of promises and then back out at the last minute. And be su cars and then on to the next customer. Trice Hamm and Lincoln Stahl will make all kinds of promises and then back out at the last minute. And be sure you get everything before you leave the dealership because once you sign on the dotted line they will find a reason not to follow through. No floor mats, no free first oil change, and simply poor follow through. No call after the sale from Trice, no letter of thanks in the mail, just "Here's the deal, don't let the door hit you in the xxx!" Go to Ron Carter, Helfman, River Oaks or any other Dodge dealer but keep clear of these guys. More

We were looking for a safe, dependable and of course a good price for a new car to give to our granddaughter for Christmas. We were so lucky in getting Patti Dicostanzo as our salesperson. We purchased a good price for a new car to give to our granddaughter for Christmas. We were so lucky in getting Patti Dicostanzo as our salesperson. We purchased a vehicle from her and I must say it was a great experience. She is straight forward and there was not the usual run around that you get from other car sales people. I would certainly purchase another vehicle from her and also from Clear Lake Chrysler Jeep Dodge. We were short on time and Patti went out of her way to make sure that everything was done and the car was ready to go for us. A really really nice person. Thanks Patti and thanks Clear Lake Chrysler Jeep Dodge. More

Great Sales Person! Make sure you ask for Trice, he make it quick and easy. Cutt straight to the chase and got me a great deal! Dont forget to ask for Trice Ham it quick and easy. Cutt straight to the chase and got me a great deal! Dont forget to ask for Trice Ham More

I can truthfully say that I would recommend this I can truthfully say that I would recommend this dealership to others.But I must say the salesman Mr Don Brooks was one of the best salesperson I h I can truthfully say that I would recommend this dealership to others.But I must say the salesman Mr Don Brooks was one of the best salesperson I have ever dealt with,and I have done a lot of car purchasing in my time (90+cars,trucks&motorcycles).It is likely I will tell others because of your inventory and variety of almost anything that Dodge has to offer in stock.That also plays a big role for guys like myself,because I'm an impulsive and spur of the momenttype buyer. More

I left in the car I didn't want. And trying to get my spare keys and my GAP money back was terrible. (I didn't want/need the gap) I purchased the vehicle in August and I've been trying to get it along wi spare keys and my GAP money back was terrible. (I didn't want/need the gap) I purchased the vehicle in August and I've been trying to get it along with my spares since September and now it's already almost Christmas. They're not worried about you but on what's in your pocket. The worst experience I've ever had is with Clear Lake Dodge. More

My wife and I purchased a new '12 Charger R/T from your dealership about 6 months ago. Our salesperson was Patti DiConstanzo. I just wanted to drop a line and say how great Patti treated us during our enti dealership about 6 months ago. Our salesperson was Patti DiConstanzo. I just wanted to drop a line and say how great Patti treated us during our entire experience. She made the entire process easier and more comfortable, as this was a big deal to us buying a new car. Patti is an exceptional employee there and we will buy again from HER in the future. She made us feel welcome and strived to make us pleased and content ALWAYS. Patti called me to see how my wife and I were doing a couple of days ago, and to see how we were liking the Charger. It was nice to hear from her and such a pleasure to know she truly cares about her customers. She informed me that she had been diagnosed with lung cancer just after we bought our car and I was very happy to hear she was doing well and was back to work. May God Bless Patti DiConstanzo and your dealership and staff. When I buy my new Ram, I will definitely buy from Patti no questions asked. Please take good care of her, she is definitely making your business better. Thanks. More

I was appalled at the lack of customer service and actual auto repair service of this business. They are only in the business to overcharge people for work that is not being done or work that does not need t auto repair service of this business. They are only in the business to overcharge people for work that is not being done or work that does not need to be done. No worries CL Dodge. I won't ever use your services again or recommend anyone to you. As a matter of fact I will discourage people from using you! More