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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

4.1
2,094 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours. We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 2,094 reviews

December 20, 2025

THIS IS THE 5TH TRUCK PURCHASE FROM BIG STAR IN THE LAST 30 DAYS. I APPRECIATE THE EXCELLENT SERVICE AND COMPETIVE PRICING. More

by STEVE@GOVINDDEVELOPMENT.COM
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
kenny and cyndi
December 19, 2025

Very courteous and really took care of me. They ordered the part for my vehicle and the day the part came in they fixed it and I was able to pick it up. More

by jbrown_33
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Cade
December 19, 2025

Great job good sales person. Very helpful not pushy. And when I thought I may not be able to get my car they made it happen. More

by Priscilla
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Luis Torres
December 18, 2025

Worst experience ever at this dealership. No communication on keeping my vehicle for a week. More

by dlo360
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
adrian
Dec 20, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

Dec 22, 2025 -

dlo360 responded

Terrible communication off the top, vehicle gone for 7 days.. then I got to get a rental.. that fast.. wowza!!!600 out of pocket to get my daughter to work.. not connecting with my pay to get whole! But I can't wait to pay this one off.. the last one from... here!!! 🤝🙏

Dec 22, 2025 -

dlo360 responded

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December 18, 2025

The store was vey clean and the staff were amazing to work with. Especially TJ. More

by matt.galloway19
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
TJ
December 18, 2025

I was very pleased with the process, the efficiency, the friendliness from the dealership and staff More

by jeepgcl14
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Jimenez and Chris Schnooberger
December 17, 2025

Dennis greeted me when I arrived and helped me make my appointment with Josh. Dennis is a vibe. I almost wanted him to be my salesman, but Joshua Garza was helpful, friendly, expedient, and knowledgeable. More

by philip.mercado74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Joshua Garza, Cindy Miranda
December 17, 2025

Per my Prior review, after resolution of the issue it came out that the amount that was disclosed to us did not in fact contain all factors that were stated in it. We were lied to and misled by the wrigh More

by jgarcia88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wright Brothers at Friendswood
Dec 20, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

December 17, 2025

Not happy. Car listed as “Certified.” 2023 Dodge Charger with 18k miles. Drove it home and found pads are 90% worn. Dealer refused to help. Originally agreed up More

by DA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All of them.
Dec 20, 2025 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Kenny Young, General Sales Manager kyoung@bigstardodge.com

Dec 21, 2025 -

DA responded

Your canned little “we are sorry blah blah blah, call us to share more” response is lame. I already spoke to Kenny Young and everyone else and you guys are taking zero steps to make anything right. So spare me and us this canned disingenuous response.

December 16, 2025

All good. I’ll probably take somewhere else next time since there are no more oil change plans for that size engine. More

by rnwerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cade
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