Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,802 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,802 reviews
September 15, 2025
There was nothing added to my truck but I had to pay dealer add ons. The dealership committed fraud. Made my pay for add ons, that was supposedly added onto my truck and not able to be taken off. I didn dealer add ons. The dealership committed fraud. Made my pay for add ons, that was supposedly added onto my truck and not able to be taken off. I didn’t want the dealer add-ons, but I was forced to pay if I wanted the truck. I was lied to. deceptive trade practices. false advertisement, and fraud. More
by pmmconstruction
Verified CustomerEmployees Worked With
Louis
September 14, 2025
Dealership is clean and filled with good People with Quality Service. Bought my 2024 Jeep Cherokee here and would recommend anyone looking for a Jeep, Dodge, Ram, or Fiat to check out this location. Quality Service. Bought my 2024 Jeep Cherokee here and would recommend anyone looking for a Jeep, Dodge, Ram, or Fiat to check out this location. More
by AHJAHLATTIN12
Employees Worked With
Cristian
September 14, 2025
I am very disappointed with the service I received at Big Star. My experience with Estefany was particularly frustrating. Throughout the entire process, she demonstrated a lack of professionalism and poor co Star. My experience with Estefany was particularly frustrating. Throughout the entire process, she demonstrated a lack of professionalism and poor communication. I was never contacted with updates regarding my vehicle, which remained at the dealership for four days without any apparent progress. Each time, I had to reach out on my own to get any information. I was initially informed that the diagnostic process would take approximately 48 hours. What I didn’t expect was that I would have to call and remind them that my vehicle was still sitting in their lot, seemingly forgotten. It took eight days of my Jeep sitting at the dealership—and $300 in rental car fees—just to be told that there was nothing wrong with the vehicle’s AC system. When I arrived to pick up my vehicle, I felt unwelcome. Estefany appeared disinterested and preoccupied with personal conversations with coworkers, making it seem as though assisting me was an inconvenience. Her demeanor and lack of attention left a poor impression. Based on this experience, I will not be returning to Big Star for future service. I would rather take my business elsewhere, even if it means going out of my way. More
by Gaby Martinez
Employees Worked With
Estefany
