Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,727 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,727 reviews
Verified Customer
July 22, 2025
Bought a 2025 ram 2500 crew cab from Big Star Chrysler Jeep ram in Webster. My salesman was Dennis Wright. The GM was Kenny Young. When I got home, I noticed that the chrome on my rear driver side door ha Jeep ram in Webster. My salesman was Dennis Wright. The GM was Kenny Young. When I got home, I noticed that the chrome on my rear driver side door handle was missing. I contacted the dealership And they said they would take care of it. I didn’t hear anything. I contacted my salesman Dennis Wright. He said he would handle it. Nothing!. I called them again and was transferred to the service department. They told me to send them a picture and I did. No response no reply! And I called again and again. Then I threatened to come down there. I asked to speak to the GM and he was never available until I threatened to come down there. He called me while I was at work and unable to answer the phone. He left a very snide reply about me coming down there And such.. I attempted to call him back, but he did not return my call. Very very poor customer service. I would never recommend this dealership to anybody family or friends. If you want a good dealership to go to go to Mac Haike North Houston. I bought two vehicles from them and they always treated us like family. More
by mfgoodale
Employees Worked With
Dennis Wright and Kenny Young
July 22, 2025
The buying experience seem to be great. Got home and noticed that the chrome door handle on my passenger rear door was missing. Called six times and got the runaround. Nobody wants to call Got home and noticed that the chrome door handle on my passenger rear door was missing. Called six times and got the runaround. Nobody wants to call you back to tell you what you need to do. Then the GM Kenny Young calls me and I missed the call and he leaves a snide reply because after the sixth call, I told them I was coming down there. Not happy at all I would never recommend this dealership ever. This place sucks. I have bought new Chrysler products at Mac Haike North Houston. Awesome experience! Service was so awesome. This place doesn’t give a xxxx once they get your money. Our salesman was Dennis Wright and he was one of the ones I contacted about the chrome door handle. I work in the service industry and if I did that at the company where I work I would be fired. More
by mfgoodale
Employees Worked With
Dennis Wright and Kenny Young.
July 21, 2025
I recently purchased a truck from Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake, and I couldn't be happier with the experience. Joshua and Kevin were my sales consultants, and Dejuan handled the financin Dodge RAM Fiat Clear Lake, and I couldn't be happier with the experience. Joshua and Kevin were my sales consultants, and Dejuan handled the financing — all three of these guys were incredible. From start to finish, they treated me like family. They were extremely professional, patient, and thorough in explaining every part of the process. I never felt rushed or pressured, and they made sure I was comfortable and confident with my purchase. Thanks to them, I'm driving away in a truck I absolutely love. If you're looking for a dealership that truly values customer service, I highly recommend asking for Joshua, Kevin, and Dejuan. They made the entire experience smooth and enjoyable! More
by christopherm584
Employees Worked With
Joshua, Kevin, DeJuan
