Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

The service representative did not demonstrate or understand oil weight (viscosity). When asked for the factory recommendations I was told “I don’t usually do diesels.” This has nothing to do with ba understand oil weight (viscosity). When asked for the factory recommendations I was told “I don’t usually do diesels.” This has nothing to do with basic knowledge of oil viscosity. There has been a large turnover in service reps. The qualified personnel appear to have been let go. I had a frontend alignment done and my steering wheel was not centered. I had to pay another shop to fix this. I am done with big star. No more. The communication was unprofessional as well. I was told my vehicle would be done the same day. It was not. I couldn’t get a reply to my text messages so i had to visit the dealership in person for status. When i pulled in the parking lot my vehicle was sitting first in the outbound side of the service portico area, washed and ready to go yet i could not get any responses to my inquiries over the phone. On top of that someone at the dealership “gave” me free sirius this was free for 3 mo ths and then you have to cancel or they start billing. It’s a scam. I had to deal with those people to get them off me. All in all, absolute awful. I bought my truck there and have been loyal regarding all service. No more repairs, services or new vehicle purchases will be coming from me. I hope you get some benefit from this review. I have been pestered 3 times for it. Now you have it. More

Was not informed immediately when there was going to be a delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired. More

I went in a few months ago for an oil change. James suggested the 3/$200 oil change deal they have. I went for it. The first oil change I had I went in and was told I'd be out in an hour and it t James suggested the 3/$200 oil change deal they have. I went for it. The first oil change I had I went in and was told I'd be out in an hour and it took two hours. They also didn't reset my oil meter so for my second oil change I wasn't able to tell exactly how many miles I had left to complete my oil change. I went in for my second oil change and voiced this respectfully to Demario Rhodes who was the service manager on duty. He said he understood and that he would make sure it doesn't happen. I got my key back. I turn my car on and again it states oil change required. The second you turn the car on the car already tells you so for the second time the technicians ignore it. I've lost complete trust in this dealership. Oil change is the simplest maintenance on a car yet this dealership can't complete a proper one even with the car telling them it needs to be reset. I do not believe they change the oil or filter each oil change as I've asked for my filter and still didn't get it again. I would definitely not recommend this dealership to anyone. I'm not coming back for my third oil change. I do not trust they do a proper job and every time I'm in the office there is always one or more customers complaining about them not doing a proper job. I gave them a second change to make things right and voiced my concerns and they still didn't do their job. If you love your car don't take it to this dealership! More

The service dept has failed to program my dealer ordered fob, after 4 diff attempts, Left vehicle 24-48hrs, no courtesy loaner, no plan to resolve key/program issue. I have a spare key i cannot use thank yo fob, after 4 diff attempts, Left vehicle 24-48hrs, no courtesy loaner, no plan to resolve key/program issue. I have a spare key i cannot use thank you More

My second maintenance done here was pretty terrible. I had to deal with tire issues and they tried to give me my car back with a 21 PSI in the front tire when the service I had included a tire rotation. I had to deal with tire issues and they tried to give me my car back with a 21 PSI in the front tire when the service I had included a tire rotation. I end up spending 3 hours of my day just trying to get an oil change and a tire rotation . It did not give me a lot of confidence in having future service done here More