Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Terrible service. I asked for an oil change. My car was there for a week and my oil wasn't changed. Also, there was zero communication. I think my car would still be t I asked for an oil change. My car was there for a week and my oil wasn't changed. Also, there was zero communication. I think my car would still be there if I hadn't called and insisted on getting it back. More

Had an appointment with Cristian in the service department. He assisted us in getting the service we needed, and kept us informed as to how long the service appointment would take, updating us as department. He assisted us in getting the service we needed, and kept us informed as to how long the service appointment would take, updating us as we waited. Good Job. More

Every one was extremely pleasant to deal with and extremely competent in what they were doing. No B.S. extremely competent in what they were doing. No B.S. More

I had a great experience at Big Star Clear Lake. The sales guy took care of us getting us where we needed to be with our payments. Great hospitality. I’ll definitely comeback to Big Star Clear Lake The sales guy took care of us getting us where we needed to be with our payments. Great hospitality. I’ll definitely comeback to Big Star Clear Lake for my future buys. More

Mehma is excellent at her job and always makes sure I'm satisfied with the service completed. She has helped guide me through many recalls on my Jeep and I look forward to working with her in the future. satisfied with the service completed. She has helped guide me through many recalls on my Jeep and I look forward to working with her in the future. More

Staff was helpful in the process. Though the financial process was quite a bit drawn out and had to repeat items already completed multiple times. Though the financial process was quite a bit drawn out and had to repeat items already completed multiple times. More

The young lady that assisted me seemed nice but she called me twice to tell me the price of my car. Each time I asked her does that include my warranty, because I have extended warranty. She was not called me twice to tell me the price of my car. Each time I asked her does that include my warranty, because I have extended warranty. She was not aware of that. She said she will call me back to give me an updated price and never did. I found out what I owed once I picked up my car. More

Polite, courteous professional I’ve been telling her since 2009 won’t go any place else since 2009 won’t go any place else More

The sales person listened and did not pressure. I am worried about service department. Most are not friendly and don't treat customers that spent their hard earned money buying a vehicle with I am worried about service department. Most are not friendly and don't treat customers that spent their hard earned money buying a vehicle with any kind of customer service . Makes you not want to buy a brand. More

The service is fast and efficient. Employees are friendly and professional. The dealership goes above and beyond. Employees are friendly and professional. The dealership goes above and beyond. More