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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,091 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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February 28, 2007
Went into Clearlake Dodge. Told them we were looking for a truck Prefer a Dodge and Preferred White. They show us a Vanilla 2006 Dodge Truck We like we test Drove it. Then we tried to get financed. Dont ev a truck Prefer a Dodge and Preferred White. They show us a Vanilla 2006 Dodge Truck We like we test Drove it. Then we tried to get financed. Dont ever do this at this Dealer. They told us being it was after 6 they could not get it financed that day. They said they would be on it at 9am the next day. So My partner and I went in there at 9 am to make sure they get this going. The finance guy (Juan)said we needed more things to prove we were good He told us to take the vanilla truck and go get them have lunch and come back. We did as asked we came back he said he was pretty sure it was a done deal to go put full coverage insurance on the truck and bring it back. So we did he said enjoy the truck for the weekend. We gave him a check for our down payment. Then he was to call us on Monday. Well over the weekend we fell in love friends family saying how nice the truck was. Well 1 pm come Monday we called Clearlake Dodge to see what was going on. Was put on hold to long hung up called back at 2:00 again put on hold. Come 3 pm they called us said the paperwork was not finished would be ready the next day but yes it was a done deal. Tuesday comes got a phone call from Clearlake dodge about 10 am saying Its a done deal come up at 12:15 and well sign the paperwork. Well got there at 12:15 only to hear this Yes was a done deal but not for the truck we were driving. But we would have to pick a diferent Truck They said we could have a 2007 but not the 2006 we had been driving and had insurance and miss lead thinking was a done deal on. We said fine can you give a 2007 just like the one were driving we know we cant have the Vanilla color but at least the features. Nope. I was upset said well why didnt you tell us on the phone we were approved but not for the Truck we were driving on the phone. To me that was very miss leading not very nice at all might as well say false advertising making us believe was a done deal on the truck we wanted than dump the bomb when we get there to sign paper that did not exist. Never recommend this dealer More
by Chevynut27
Employees Worked With
Mark Macfew and Juan and a head manager
