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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,094 Reviews
You might expect a car company’s top priority to be cars, but not at Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,094 reviews
Verified Customer
November 03, 2025
Email sent to Kenny at Big Star Dodge Kenny, Yes, the entire process was entirely mismanaged. You can refer to the last email i provided to Chris. No amount of apologies can clear up: 1)My credi entire process was entirely mismanaged. You can refer to the last email i provided to Chris. No amount of apologies can clear up: 1)My credit being dinged a second time due to the incompetence and lack of communication between Veronica, Daniel and Timmie. That is entirely unacceptable for 3 employees to not have communicated correctly between themselves 2) Veronica acting in extremely bad faith after I put down a deposit on the vehicle to demonstrate I was serious. I requested form Veronica a confirmation of the verbal offer via text or email and i never received it. 3) Timmie acting in bad faith not specifying the cost , at all, of the extended warranties that amounted to an additional $11k. Had he been clear about that, I never would have added it. Chris has sent the FedEx envelope and I have received the tracking for it, to send the physical check. I also explained to him the day I was there, that Timmie was the one that requested the check and not an ACH transfer. Additionally I would think that y'all would understand that because I had to cancel the first check due to the massive errors in the buyers order, that this why the check has been delayed. I do not work for USAA and or control their processes. At this point, Big Star Dodge has only been in communication with me for the status of the check. Apologies mean absolutely nothing, nor do they fix my credit being dinged twice because of Big Star Dodge’s failure to communicate correctly and or efficiently writhing themselves. As I advised Daniel and Chris, I have been put in the position of having a panic attack because of Big Star Dodge’s mistake as well as me, the Buyer, being the one working for y’all’s business as opposed to Big Star Dodge working for my business - the purchase of a vehicle, where you received and have cashed my personal check of $9,500 plus the $500 deposit. More
by karinaadominguez
Employees Worked With
Daniel Ramirez, Kenny Young, Timmie Dowdley, Chris Schnooberger
November 02, 2025
Estefany was great, got me checked in quickly, and my service was done in about 90 minutes. I stayed at the dealership, found the Wi-Fi in the waiting area to be strong and fast enough for me to work. service was done in about 90 minutes. I stayed at the dealership, found the Wi-Fi in the waiting area to be strong and fast enough for me to work. Also, they have the *best* coffee machine I've ever encountered! More
by keith76
Employees Worked With
Estephany
November 01, 2025
Would have been a great experience, TJ my sales guy was top notch! I gave 3 stars on principle - promised a $50 gift card for the test drive and after trying several times to get it, I figured it was the o top notch! I gave 3 stars on principle - promised a $50 gift card for the test drive and after trying several times to get it, I figured it was the old “bait and switch” tactic. You figure that a big dealership like this would own up to its word. My suggestion is to try and get the gift card if promised before you sign any paperwork. After that, it seems their word is for crap. More
by marinewar1
Employees Worked With
TJ
