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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,097 Reviews
You might expect a car company’s top priority to be cars, but not at Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,097 reviews
March 07, 2026
I have been going to Big Star Dodge since 2017. I purchased my first brand new Dodge Charger in June 2020. Always received exceptional service. This last service was very different. I always wait f I purchased my first brand new Dodge Charger in June 2020. Always received exceptional service. This last service was very different. I always wait for my vehicle and in the past the service coordinator would walk to you with your keys to let you know your vehicle was ready. This last time I was watching a movie on my phone and at the end of the movie I logged of and saw a text had come through 2 hours earlier that my vehicle was ready. This texting has taken away the personable experience we used to receive. The only other thing is that I had informed my service coordinator when I checked my vehicle in that the windshield washer fluid was not coming out when I initiated my wiper blades. He said that they would not have time to look at it. On yesterday, Thursday, 3/5/26, I went to the auto parts company where I purchased the wiper blades, and it took 10 minutes for the tech to fix it. The tech had me to open my hood and press the washer blades and we saw the washer fluid was spraying out but not through the washer fluid spout. He unhooked the a few tabs on each side of the firewall and saw the tubes had come loose from the set of spouts on the hood and it worked. The process just took 10 minutes. It kind of amazed me that Big Star did not have time just to do a visual as part of the 20-point inspection and they had my car 2 hours. I just suggest if a customer comes with a problem, time should be given just to at least do a visual. I still give them 5 stars. More
by exom1176@aol.com- Rev Nathan Exom
Verified CustomerEmployees Worked With
Luis
March 06, 2026
Friendly helpful courteous comfortable especially when you make an appointment for your oil change . The dealership is very clean. you make an appointment for your oil change . The dealership is very clean. More
by vmanderson117
Employees Worked With
Jasmin Rodriguez was very helpful.
March 06, 2026
The BEST buying experienced I’ve had in all my years. Bought a new company van. Will be buying another from them shortly. From my sales person, Richard Fernandez to the Manager, John, it was the best. Bought a new company van. Will be buying another from them shortly. From my sales person, Richard Fernandez to the Manager, John, it was the best. More
by george@cosscommunications.com
Employees Worked With
Richard Fernandez and John the manager
March 04, 2026
At first I thought this dealership was great until Daniel Hernandez sold me a jeep he knew had engine problems but deleted the code! I have a 2023 jeep wrangler rubicon hybrid. He knew engine light was on& l Hernandez sold me a jeep he knew had engine problems but deleted the code! I have a 2023 jeep wrangler rubicon hybrid. He knew engine light was on& lied & said it was due to battery not being charged. I bought this jeep Friday march 27th. I had to take the jeep back to the dealer 4 days later due to me not being able to even charge my hybrid battery.. mind u I stay an hour & 10 minutes away from dealership & 1 hour & 30 with traffic. When I dropped it off at 3 ish & left around 4 because they gave me a loaner. I didnt get home until 2 hours & 20 minutes later. This is such an inconvenience for me& I will never purchase another car from here or refer anyone. Daniel is a fast talker& so full of it!! Stay away from here!!! More
by latashahaynes20
Employees Worked With
Daniel Hernandez
