Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Poor communication. No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor customer service. Will not be returning to this dealership. More

Only thing is the visits are always hours long even with an appointment. And that's for an oil change. an appointment. And that's for an oil change. More

Mr. Torres , our sales person is very friendly and professional. Made the transaction with ease. Highly recommended individual. professional. Made the transaction with ease. Highly recommended individual. More

Dennis, my salesperson was great in his work. Very friendly and accommodating. Explained everything very well. Chris Schnooberger was very good at explaining everything too. Very friendly and accommodating. Explained everything very well. Chris Schnooberger was very good at explaining everything too. More

Not satisfied with the purchase I did 5 months ago my sales man TJ was supposed to help me not just sale me a vehicle well at least that's what I thought.. they promised me a 100$ gift card if I would co sales man TJ was supposed to help me not just sale me a vehicle well at least that's what I thought.. they promised me a 100$ gift card if I would complete a survey giving them all 10s when in reality they weren't all 10s with me at the dealership. Till this day they haven't evan checked up on me or the vehicle I purchased...just dropped it off at dealer for e recall for the abs ecs censored, they told me that they dint have the part in for the recall then minutes later they said they do. Makes me doubt now if there actually gonna fix the problem or just act like they did... after all is my second vehicle purchased in this dealership and I would off expect it a better treatment do to being the second vehicle. I guess I was wrong.. More

Service was great and quick and professional, I would recommend Big Star of clear Lake to my friends.. recommend Big Star of clear Lake to my friends.. More

If you want to purchase a car, this is the best price around. However, if you need anything to follow up, take your business elsewhere. The only way you will get addressed is if you are there when they o around. However, if you need anything to follow up, take your business elsewhere. The only way you will get addressed is if you are there when they open. However, they will give you xx just to get you to leave, and you will never hear from them again. Your problem will remain the same. I wish I had read the BBB report first, seems I'm not the only one they made statements to and never came through or returned calls. Shuffle and Jive type of people and dealership! More

Big Star lives up to their name every time we have our vehicle serviced there. They are courteous, professional and timely with their services. vehicle serviced there. They are courteous, professional and timely with their services. More

Too many surveys at the end. This is the 3rd one I've done. Again, I dont see why you make an appointment only to sit for 2 hours before your vehicle is taken in. This is the 3rd one I've done. Again, I dont see why you make an appointment only to sit for 2 hours before your vehicle is taken in. More

Work was not completed as requested. When service advisor called me to request a 10 on the survey I ask why she had not returned my calls. She blamed the others that had answered the cal When service advisor called me to request a 10 on the survey I ask why she had not returned my calls. She blamed the others that had answered the calls and said she would order parts and call me when they arrived. This has been 2 months. I have been waiting to get in for the work since last December. Entirely too long. More