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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.2
1,587 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours. We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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15711 Gulf Freeway

Webster, TX

77598

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Showing 1,587 reviews

August 30, 2024

TJ was only doing his job but we were screwed out of the Chrysler discount. My own fault. Knew not to trust this place. Just didn't want to drive to an honest dealer. Oh well. Won't be buying another one fr More

by bpock
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
TJ
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Sep 03, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Ryan Davis, General Manager rdavis@bigstardodge.com

August 30, 2024

Explained in detail the service completed. Also had my car running smoothly with no issues. Car was also clean when received. More

by kwhite-27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Joshua, Madison Spencer, Sky Dejohn
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August 29, 2024

Scheduled accurately; work completed as expected. Check In and out in timely fashion. Friendly representative, More

by stubblefieldty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
August 28, 2024

Lack of communication. Inability to explain unnecessary recommended repairs. Did not call back when they said they would. Had to make multiple calls get status updates. It More

by mr.ryanbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
Sep 03, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Ryan Davis, General Manager rdavis@bigstardodge.com

August 28, 2024

ok was pleased with work and service i bring my car there all the time More

by don710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
austin and crystal
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August 28, 2024

Great service was able to put me in a great vehicle with a great deal More

by coco.chenille135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
August 27, 2024

Joshua Sandoval was incredibly helpful and made sure all of my issues were taken care of. More

by daveypearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sandoval
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August 27, 2024

Thank you Adrian ,for providing good service. Overall great customer care. They make sure everything is handled properly More

by MICHELLE.OP43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cj, Sky Dejohn
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August 27, 2024

Received exceptional service from sales consultant Martina Canul she listened and answered all my questions for me to proceed with a phenomenal purchase. More

by c1fennell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
August 27, 2024

Austin did a great job communicating with me throughout the process. I really appreciate the service. More

by mikedalexandercrypto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Madison Spencer, Sky Dejohn
Report | Print
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