Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

My problems with the USB hub on the front dash started with the first hot weather in early June 2024. My Ram 1500 was only 3 month old. June – August 2024 – left numerous messages on the phone for Mehma with the first hot weather in early June 2024. My Ram 1500 was only 3 month old. June – August 2024 – left numerous messages on the phone for Mehma about the USB charging problem – she never returned a single call 11-5-24 – spoke with Steven Garcia (service manager since July) Scheduled recall scratch, dent, and leather scratch to be looked at – 10am Delt with Josh 2-25-25 update – spoke with Josh - USB part has not come in yet – in stock in Louisiana – may be able to bring in – told him about the door lock button and “key fob not found” issues – he said it might just need an update 3-31-25 text from Josh – I should have a rental by Thursday 4-22-25 walked in and spoke with Jason in service – he said he would escalate my issues. 4-25-25 spoke with Jason on the phone – he promised to have a manager get back with me 5-3-25 walked in and spoke with Jasmin Rodriguez in service 832-736-7778 – she promised to call me back on Monday the 5th 5-6-25 called service, spoke with Whiley, asked for Steven Garcia to call me back 5-7-25 received text message from Josh – no rental, no leather repair, no dent repair, no oil change – USB, Key Fob, & Door locks repairs maybe in 2 days. 5-7-25 called and spoke with Lora – she said she would escalate my issue again – I also left message for the general manager, Ryan Davis 5-8-25 – Steven Garcia actually called me – says he can fix the USB, oil change and key fob in 2 hours – says that the leather scratch is not covered – they will provide an Uber going and coming – see service advisor Shane Macha 832-379-7135 – dropped at 8:30am – received a text at 7:45pm that my vehicle was ready for pick up (9 ½ hours after dropping off at the dealership). 5-9-25 called dealer at 7am for an uber – back in office at 8:35 with my truck – key fob still doesn’t work. Read warranty policy – the SCRATCH AND DENT ARE COVERED!!! The truck was not washed. The OBD plug was left dangling. I fixed the key fob problem without the dealer’s help (replaced LED cargo lights). 5-12-25 I called Shane Macha about the OBD plug and car wash not done. I took it back to the service department (my 6th trip) and all is now complete except for the leather scratch and bumper dent. 5-14-25 – The USB hub still does not work when hot outside (first 90 degree day). I had to troubleshoot and repair the key fob issue myself. The truck was returned to me dirty inside and out. I was promised that the dealer would only have my truck for 2 hours. They had it overnight. The service department left the OBD plug dangling down below the dash. The scratch on my leather and small dent in bumper are still not repaired. I was finally told to contact the warranty provider directly. I thought is was with Dodge / Ram. My extended warranty was supposed to cover the cost of a loaner / rental. Non was ever provided. For the first time they offered me an Uber. I walked into the service department 4 different time because I couldn’t get anyone to return my phone calls. Jim Farris More

Cristian R. is extremely helpful and knowledgeable. I can count on him to take care of my vehicle. His willingness to go above and beyond is unmatched. He alwa is extremely helpful and knowledgeable. I can count on him to take care of my vehicle. His willingness to go above and beyond is unmatched. He always respects my time and communicates with me accordingly. Ms. Dorena and Stephen are two more reasons why I rated this service team an A+. More

The staff are very friendly and helpful. Keep up the good work. and whatever you are having done to your vehicle is done in a timely manner. Keep up the good work. and whatever you are having done to your vehicle is done in a timely manner. More

I paid for a brake flush and I dispute that it was done at all. I called my service rep and she got it in for a second look same result plus it was overfilled indicating they just put some fluid in. New cl at all. I called my service rep and she got it in for a second look same result plus it was overfilled indicating they just put some fluid in. New clean brake fluid is clear or light amber in color, my fluid still has the color of maple syrup. More

Spoke to Timmie who called me a “little xxxx” and hung up with me after not being able to fulfill my order. STAY AWAY FROM TIMMIE. Nobody should be treated that way. Was looking to lease a car as well as buy with me after not being able to fulfill my order. STAY AWAY FROM TIMMIE. Nobody should be treated that way. Was looking to lease a car as well as buy a 392. There goes that sale… all thanks to little Timmie More

I had my first service appointment for my truck and all the service department employees were friendly and very helpful. James, my service advisor excelled in those areas. the service department employees were friendly and very helpful. James, my service advisor excelled in those areas. More

I was happy about my purchase at first then found some issues. First, it was listed on the Carfax minor famage on the front rugjt bumper. Then found major damage on the truck roof after washing it had maj issues. First, it was listed on the Carfax minor famage on the front rugjt bumper. Then found major damage on the truck roof after washing it had major hail damage. Second, the a/c does not work and finally its been 45 days and still no title transfer. I made over 30 calls and still can't get anything resolved no call backs. More

Allison and your team are fantastic! ! I appreciate the real news on my car VS the platitudes I have heard from other Dodge Dealers service depts. ! I appreciate the real news on my car VS the platitudes I have heard from other Dodge Dealers service depts. More

I had an outstanding experience with my recent car service. From start to finish, my service provider exceeded all expectations. The communication was clear, timely, and professional, which I truly ap service. From start to finish, my service provider exceeded all expectations. The communication was clear, timely, and professional, which I truly appreciated. They kept me informed every step of the way and ensured I felt confident in the process. The level of care and attention to detail shown was above and beyond. Thank you for making this such a smooth and stress-free experience. Highly recommend! More

Great customer service. I was in and out fairly fast. Friendly and knowledgeable employees with comfortable amenities. I was in and out fairly fast. Friendly and knowledgeable employees with comfortable amenities. More