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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
2,097 Reviews
You might expect a car company’s top priority to be cars, but not at Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,097 reviews
March 03, 2026
Had a very disappointing after-sales experience. I purchased a 2025 used vehicle and was never informed that it only came with one key. While I understand that used cars may not always include multi I purchased a 2025 used vehicle and was never informed that it only came with one key. While I understand that used cars may not always include multiple keys, this should have been clearly disclosed upfront. I have tried reaching out to the sales representative multiple times to ask if they could check with the previous owner regarding the second key, but I have not received any response or even a courtesy call back. The lack of communication and follow-up reflects very poor customer service. I expected much better support after making such a significant purchase. More
by moataz_mmdh
Verified CustomerEmployees Worked With
Joshua
March 03, 2026
Super happy with my 2026 jeep Sahara great service highly recommend Jose Torres was my sales person he is great explained the process very well recommend Jose Torres was my sales person he is great explained the process very well More
by lesliesalinas232085
Employees Worked With
Jose Torres
March 01, 2026
Recently took my truck for recall service and a defective equipment airbag. They kept my truck for a week. When I drop off my 2026 dodge ram 2500 megacab it had 5329 miles I had my wife pick up to for due to equipment airbag. They kept my truck for a week. When I drop off my 2026 dodge ram 2500 megacab it had 5329 miles I had my wife pick up to for due to I was at work I ask her the miles on the truck 6085 that’s over 756 put on my truck when supposedly it sat at the dealer for a week. I believe they use my truck for their personal use like a management or someone there they denied everything. I’m doing a investigation over this don’t take your cars or trucks there especially if they tell you it has to stay there More
by r_valdezjr
Employees Worked With
Katy Aguirre
February 28, 2026
My experience at Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake was beyond frustrating. I had a scheduled appointment, and my salesperson didn’t even show up. I waited 30 minutes before anyone acknow Clear Lake was beyond frustrating. I had a scheduled appointment, and my salesperson didn’t even show up. I waited 30 minutes before anyone acknowledged what was going on. That should have been my first red flag. What followed was four hours of back-and-forth with no real progress. I eventually had to leave to pick up my daughter. I was told if I came back, I’d be made a top priority and we’d wrap everything up quickly. I returned in good faith… and then sat there another two hours with nothing moving forward. On top of the wasted time, they tried to push a 20% markup over the advertised price by adding nearly $9,000 in “accessories.” It felt misleading and unnecessary. Transparency matters, and this wasn’t it. After spending essentially my entire day there with no deal and no clear answers, I walked out. The next morning, I went to Ron Carter Chrysler Jeep Dodge RAM, struck a fair deal, and was back home before lunch. The difference in professionalism and efficiency was night and day. I won’t be returning to Big Star. Time is valuable, and this experience felt like a complete waste of mine. More
by DStone
Employees Worked With
Daniel Ramos, Kevin and a sales manager
February 27, 2026
I have checked out many dealerships and search for my vehicle. But I found big star Chrysler, Dodge, Jeep understood my needs, and we're very helpful and fulfilling them. They are professional, they're vehicle. But I found big star Chrysler, Dodge, Jeep understood my needs, and we're very helpful and fulfilling them. They are professional, they're sincere conservatives.Convince me that they are the best.I've ever seen More
by dnwjr7
Employees Worked With
Noe delgado and lewis were very helpful
February 26, 2026
Walked in unsure if I was even going to buy from this dealership. My salesman JoshuaGarza was professional understood what I wanted and where I needed to be payment wise and down-payment as well. There w dealership. My salesman JoshuaGarza was professional understood what I wanted and where I needed to be payment wise and down-payment as well. There was no haggling we simply agreed yes/yes and then not long after right into finance. Couldn't ask for a better experience. More
by stillman1017
Employees Worked With
Joshua Garza
February 26, 2026
Great service! Thank you to Kevin for putting me into a great truck and the finance team for really jumping through hops to give me a great deal! ALOT OF INVENTORY Thank you to Kevin for putting me into a great truck and the finance team for really jumping through hops to give me a great deal! ALOT OF INVENTORY TOO! More
by kristian.saldivar
Employees Worked With
Kevin Thai
