Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

My wife and I went through a long process of leasing a new Jeep Grand Cherokee 4xe that started on February 23. After weeks on negotiating (because they did not know how to apply nationally advertised le new Jeep Grand Cherokee 4xe that started on February 23. After weeks on negotiating (because they did not know how to apply nationally advertised lease rebates)we reached a mutually acceptable deal. Saturday March 9 we signed a purchase agreement. We were informed the vehicle had a minor recall that needed to be resolved. We were told we could pick the vehicle up in 2 days on Monday. Monday we were notified the vehicle had a stop sale order due to the recall not having a resolution. March 30 we were notified the vehicle recall has been cleared and the vehicle was available for pick up. Today April 4 we are being told the deal we signed is no longer available because the incentives changed and the lease payment increased over $100. They refused to honor the deal we had already signed. This experience has been one entire waste of time with no one at the dealership taking ownership of the problem. The dealership blames Chrysler. Either way we should not be penalized for it. Unless you have endless time to waste do not attempt to business here. The worst car buying experience. Unprofessional and they lack the basic knowledge of sales. More

I enjoyed the purchase experience with DeJuan. However the follow up after the purchase was less than ideal. Agreed upon spray in bedliner took two weeks and had to constantly be after staff. Agre However the follow up after the purchase was less than ideal. Agreed upon spray in bedliner took two weeks and had to constantly be after staff. Agreed upon oil changes and washes where charged on the overall price. Still waiting on refund check after 2 months. DeJuan also promised a full tank of gas and it has been so challenging to schedule. Overall good buying experience but follow up has been less than ideal on agreed upon services. More

I enjoy a wonderful experience at Big Star Chrysler Jeep Dodge RAM I Would recommend to anyone Dodge RAM I Would recommend to anyone More

It was a great experience, No pressure from the salesman and quick getting financing done. and quick getting financing done. More

Austin is always a great help. They were able to identify the issue and so far I’ve had no problems with my vehicle. They were able to identify the issue and so far I’ve had no problems with my vehicle. More

I've called multiple times to speak to service and here it is 3 days later and still waiting. I was told I would get a call back immediately and still no call from anyone. it is 3 days later and still waiting. I was told I would get a call back immediately and still no call from anyone. More

The staff is courteous and the work is great and always meets my expectations. Issues are always communicated well. meets my expectations. Issues are always communicated well. More

Josh has been spectacular with his promptness addressing any and all concerns. He has amazing communication, patience, and understanding. Josh is great at what he does. any and all concerns. He has amazing communication, patience, and understanding. Josh is great at what he does. More

I've been to this dealerships service department several times. They always take great care of my vehicle. times. They always take great care of my vehicle. More

Wade on the sales team made it quick and easy for us. Thanks so much. Thanks so much. More