Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Awesome service! The workers are ver professional and I had no issues I will definitely come back. The workers are ver professional and I had no issues I will definitely come back. More

I went in for some service and Adrian was a great help, thank you Adrian! thank you Adrian! More

Cj was really helpful. Quick and easy experience with him and the finance department. Love the new car Quick and easy experience with him and the finance department. Love the new car More

I had the worst delivery of any vehicle I’ve ever purchased. Sticker residue on windshield, interior not cleaned. Almost like I was purchasing a $5000 used car. purchased. Sticker residue on windshield, interior not cleaned. Almost like I was purchasing a $5000 used car. More

Highly professional and always willing to go the extra mile to ensure your vehicle is serviced properly and within established timeframe. Rafael is great and I really enjoyed his abilities and politeness mile to ensure your vehicle is serviced properly and within established timeframe. Rafael is great and I really enjoyed his abilities and politeness. More

BAIT AND SWITCH, SUPER SHADY! PLEASE DO NOT PURCHASE A VEHICLE HERE. I am an honest person, please trust me on this. I've been buying vehicles for 30 years and this is the firs PLEASE DO NOT PURCHASE A VEHICLE HERE. I am an honest person, please trust me on this. I've been buying vehicles for 30 years and this is the first time that this has ever happened to me. I purchased and I feel deceived, manipulated, bullied and gaslighted when discussed with the Saleman and Sales Manager. 1. The excuse that every other dealership does the same thing is just an excuse for bad selling practices. 2. The excuse of "if you did not do so that you would go out of business" is unethical. Your Finance Manager said this. They slipped in $3995 of add ons on paper that was not part of our sales price negotiation or ever discussed as part of any sales price. Your contention that it was never part of the sales price to negotiate BUT it is indeed part of the sales price for all TITLE work and purchase order and this substantiates your misdeeds. This needed to have been disclosed to me before going to finance to have made an informed decision. Disclosing it to me in Finance on the very last document once I discovered and had to argue my point was unprofessional. And the $1000 payoff overestimate that I provided would be a reduction in my financing total but your adding it to the $3995 in add-ons allowed for you to keep this amount rather than passing it on to me! While this was eventually corrected after literally arguing, it was still a deceitful to attempt. Additionally, I was told I would receive 2 "free" oil, changes and tire rotations although I paid $199 for it. Lastly, our final negotiation was to request $1000 reduction off the sales price and we have a deal. You said yes BUT removed the $1644 rebate which increased my bottom line by $644 more and not a $1000 less! You looked me in the eye and said the manager originally said no but you talked him into it, slid the order to me for signature. I should have checked the math! When you go to sign in finance, everything is an electronic signature and you are rushed through the process. While I'm comfortable with electronic documentation, this process allows for information to be diluted and difficult to review. I believe that this is intentional. A shout out to the salesman Dejuan Wright: while an apology was made as you acknowledged that you never disclosed, it lacked all substance and was merely an acknowledgment made with excuses. It was insincere and provided for no resolution. Now for $3995 add-on... I now understand that it includes lifetime window tint (really? Come on) includes Clear Coat (shouldn't there already be clearcoat on a $50,000 vehicle?) and 4 or 5 years of Theft Protection. I could've done without every one of these and providing something in writing about these would have been helpful! You sold me a package that I did not need and This package benefited the dealership for revenue not the customer. And the dealership was underhanded in doing so without disclosing it. So last week I received an email from jeep.com. The email thanked me for giving the dealership a service rating of all 10's which I did not do! The signature was not mine! And I would have never rated them as a 10. Pretty dishonest. Please go down the street and save yourself some grief. Find a salesman and dealership that is forthcoming, honest and transparent. Please know that any response from them will also be more of the same. Don't fall for it. I fully expect to be gaslighted as I was in speaking with the salesman manager. Right off the bat, he was hostile and condescending. Please do not purchase with this business. I purchase a vehicle from Ron Carter in Dickinson 4 months prior and my recommendation is to go there. They were transparent, forthcoming and honest, unlike Big Star. More

Great staff overall my sales person Howard was very helpful and explained everything to me regarding vehicle or any questions I had. helpful and explained everything to me regarding vehicle or any questions I had. More

My vehicle was in your service department for two weeks. It took a week before I was called and told what was wrong and what was being done. Seems a long time considering car rental cost me over$700! It took a week before I was called and told what was wrong and what was being done. Seems a long time considering car rental cost me over$700! More

Big Star fix the problem was having on my truck! While troubleshooting the problem it was discovered that I needed brakes! That’s looking out for the customer! While troubleshooting the problem it was discovered that I needed brakes! That’s looking out for the customer! More

Howard, the salesman who sold me my vehicle, was a pleasure to work with throughout the entire purchasing process. Great customer service by all team members! pleasure to work with throughout the entire purchasing process. Great customer service by all team members! More