Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Trice Ham was given a buget and more than fulfilled My exoectations. He was willing to take the car home and let us meet him on July 4th,they were closed,so our mini vacation at Galveston would not be int exoectations. He was willing to take the car home and let us meet him on July 4th,they were closed,so our mini vacation at Galveston would not be interupted.The Jeep was bought unseen or driven. I don't usually do business that way, but was pleased that the Jeep was more than I expected. This is my daughters first car and she is very pleased. Again, I feel that Trice went above and beyond duty to take care of us. The finacial end was great as well. We needed some extra papers faxed down and Trice personally took care of making sure everything was in order. I just sent Trices info to 2 other people as I was writing this. More

I went into the dealership with the mindset of buying a used car. I did not need a vehicle but it was a good time to buy one. From the time I was on the lot I started speaking with Trice Ham who not only w used car. I did not need a vehicle but it was a good time to buy one. From the time I was on the lot I started speaking with Trice Ham who not only was well informed of of the inventory on his lot but of other brands too. There was no pressure from him to buy my truck. To me i was only given the opportunity to purchase one. Which I did and am very glad that I did. He professionalism and manor of doing his job have only made me recommend him to many of my friends and family. I hope to buy another one from him. His boss Lincoln seemed to have just fit the bill of the overall quality of professionalism there at Clear Lake. Great job at having these 2 employees. thank you, mike More

They were extremly rude, told me to stop arguing with him...I just wasn't giving him my pay off amount...he thing proceeded to call us rude bc we politely said can we have our keys it was listed for $30k him...I just wasn't giving him my pay off amount...he thing proceeded to call us rude bc we politely said can we have our keys it was listed for $30k online and when we got there it went up to 33k bc of special packages they had added. Then my husband asked for our keys they ignored us and after asking 5 times they finally "went" to get them without realizing he was behind them and the jerk had the keys in his pocket the entire time. It was an awful experience and a waste of 3 hours! More

The price of the car was good. I walked out with a The price of the car was good. I walked out with a lifetime warranty and paid MSRP. James was friendly and a good listener. He didn't talk so muc The price of the car was good. I walked out with a lifetime warranty and paid MSRP. James was friendly and a good listener. He didn't talk so much that I thought that he was a liar. I trusted him. In fact, he was the only employee that I trusted. I had a problem getting a second key, even after multiple phone calls to the dealership. When my wife called about acquiring it, for the fourth time in four weeks, a woman that I will call "P" told my wife that she should have called about her concern. P doesn't listen as well as she speaks. Howard finally got us our key, and he was very nice and professional. If you want a Jeep, Chrysler, or Dodge, buy one from James White and don't be in a rush when you exercise your servicing/lifetime warranty. Maybe I expect too much in customer service since I'm a maintenance consultant, and my job depends on making the customer happy while they pay thousands to have their aircraft fixed. I will come here first for my next car, but that doesn't mean that I think their service is worthy of acclaim. More

I came in for a new Charger and they had just the one I wanted. I really liked this dealership. It didn't take too long and they were very friendly. Lincoln had another guy show me the cars and then he wor wanted. I really liked this dealership. It didn't take too long and they were very friendly. Lincoln had another guy show me the cars and then he worked out the price with me. Very satisfied with everything. More

LONG BUT INFORMATIVE: Our "special needs" LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal days of waiting, when we called to inquire about the status, Danny's "coined" response would be, "we are still looking at it'. When I asked what this meant, he would then go into automotive jargon that I did not understand. When I asked him to explain in common language, he couldn't. He would then go back to, "we are still looking at it." FRUSTRATING, BECAUSE THIS IS A SPECIAL NEEDS VAN, AND IS NEEDED ON A REGULAR BASIS. I ended up speakig with Mr. Robert Jackson, Service Mgr., who was professional, but took up for his UNPROFESSIONAL EMPLOYEE, DANNY. While I respect Mr. Jackson for taking up for his subordinate, I believe if he dealt with such an unprofessional employee as Danny, he would not have been so supportive. I then spoke with Mr. Lincoln Stahl, General Sales Mgr., who was professional and attentive. In fact, SURPRISE, SURPRISE, AFTER FIVE DAYS OF WAITING OUR VAN WAS SUDDENLY IN THE BAY AND BEING WORKED ON!!!! In short, Danny of th Clear Lake Dodge Service Dept. is about the MOST UNPROFESSIONAL person at this business. He may know his business about vehicles, but his customer service skills are very lacking! INTENSE TRAINING FOR DANNY!! More

Our experience at this dealership makes me want to not trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger do trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger door that we did not see until next day. The Lincoln and salesman said it would be fixed. We did not get the fix scheduled until Feb. 6 because of weather. (the dealership repairs minor things in back parking lot outside) Wife parked the car in front of the main showroom on Monday evening and exchanged her keys with Robert Jackson, Service Manager, and drove the loaner home. At 1:15 pm on Tuesday Mr. Jackson calls my wife to inform her the car was stolen from the dealership. Jackson had not secured her keys and had left them on top of his desk and had not moved the car to the service area. Someone (inside job?) entered Jackson's office, took the keys, and drove the car off the lot at 9:06 am. With 50 employees walking around! The car was recognized to be missing at 9:15 am. The police and my wife were not called for 4 hours. The car was recovered three weeks later. The dealership management looked at us and basically said here's your car. They made no offer to pay for lost personal items. We did not want to drive this car because we had no idea what it had been through in the three weeks. The General Manager, Mike Marinez, basically treated us like any other trade deal. We came out $2,000 upside down on the deal to order a 2012 replacement. Dealership installed EVTS on this car. They got the money for this by only offering us NADA clean sale price for damaged vehicle. Did not cover the payoff. This dealership is in business to sell cars. The new car was not detailed when delivered, finance manager had poor customer skills, management barely spoke to us when we came to settle the deal. Most totally unprofessional place to deal. Never again. More

I read some post which are very negative and its disappointing. Words of advice to dissatisfied customers. Be honest if you have a complaint, otherwise you appear as only a disgruntled customer and disappointing. Words of advice to dissatisfied customers. Be honest if you have a complaint, otherwise you appear as only a disgruntled customer and will hold little merit. My personal experience has been overall a really good one! I have made purchases of 5 vehicles here at Clear Lake. Three brand new vehicles and two used and will return. My last purchase was a 2007 Tahoe. Although Lincoln the on-line sales manager was very hospitable, I was disappointed to find out after asking on several occasions if the vehicle had diagnostics ran on it only to find out later that it wasn't. Slap on the hand to you guys for this. I am a repeated customer and things like this can cost your company in future sales. Over all however, I am very satisfied and plan on making future purchases at this location. Your staff is friendly, sales people are professional as well as your management team. The biggest complaint I had was with the loan officer, and his attempt to belittle my wife after turning down an extended warranty. We nearly walked out of the deal over his behavior. No store is perfect and you shouldn't hold everyone accountable over one person. I am being as honest as I can so people can know what they might expect things aren't always going to go as smoothly as we would all like on occasions. My family and I have been car shopping at this location since 2004. I purchased two brand new vehicles that day and was taken care of all the way through 2010 with any problems I had which were all minor to none. Oil changes, recall concerns, squeaking anything was always handled in a professional way. I am please and will be back. Im looking for my son a car this month so, you will see me there. Thanks, Richard Olmos More

The purpose of my visit was to have the oil changed on my Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said he would take care of everything immediately. He also offered to have my tires rotated and to have the Jeep washed. All was donre in under an hour and I was on my way. Thanks for the prompt service. More

I did not purchase my 2006 Dodge Magnum at this dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as it was getting close to the 100k mark, and I would like for it to take me for at least another 100k. There was some body work, full engine and transmission service, new brakes and some fixings on the interior. While it did take a couple of weeks to get all of the work done over the holidays, they did an awesome job and were super friendly and helpful at all times - even when I was getting a little impatient. When I received my car back, there was a minor fix that hadn't quite been completed, and a strange rumble was evident. We arranged to take it back and they fixed the minor thing quickly and efficiently, but were unable to find the cause of the rumble, advising me to bring it back if/when it rumbled again. The rumble just got worse until I went in and insisted the service guy, Max, come for a joy ride with me to experience the rumble. He and his tech both agreed there was something wrong, but it may not be related to the work they did. I got upset at this as surely, "It must have been related to the work they did!!". We agreed that I should take the car back in to be checked out the next day. So, at the third time to take my Magnum to the dealer, I was starting to get upset, having spent a LOT of money to make her sweet. It is here that I have to step up and bring full recognition to an outstanding level of customer service at Clear Lake Dodge. Not only was I provided with a courtesy car - again - which I was not expecting, they discovered that the rumble issue was NOT related to the work they did, but they fixed it anyway, AND washed my car - again! These guys understand how to provide a service that will make you want to come back. Even during busy times, I was made to feel like a valued customer, and treated with utmost respect, even when I wasn't so happy. I'm a customer for life. Love those guys. More