Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
446 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Friendly and honest staff. Clear communication and great customer service. I highly recommend this service department as a result of my experience. Clear communication and great customer service. I highly recommend this service department as a result of my experience. More
The service center needs training! I have put my 2016 Ram 1500 truck in this shop 5 times for the same issue, which has never been fixed and still is not fixed. It stays in the shop t I have put my 2016 Ram 1500 truck in this shop 5 times for the same issue, which has never been fixed and still is not fixed. It stays in the shop two weeks sometimes three weeks without a loner. So I am just left without a vehicle and the vehicle still has not been fixed yet. My truck only has 38,000 miles on it and now they are telling me it is out of warranty, so when it happens again which it will, I am expected to pay for it that is ludicrous. I have filed a complaint 5 times with ram support hoping this issue will get resolved some kind of way by somebody. My next step is to go to the local media to get a some sort of assistance. Can somebody please help me with this issue I am at my wit's end!!!!!! More
Austin in the service department did a great job keeping me updated throughout the experience. me updated throughout the experience. More
Quick and painless! I was pretty much in and out! I got the service everyone dreams of and I love my new ride! I was pretty much in and out! I got the service everyone dreams of and I love my new ride! More
Terrible service. I asked for an oil change. My car was there for a week and my oil wasn't changed. Also, there was zero communication. I think my car would still be t I asked for an oil change. My car was there for a week and my oil wasn't changed. Also, there was zero communication. I think my car would still be there if I hadn't called and insisted on getting it back. More
Had an appointment with Cristian in the service department. He assisted us in getting the service we needed, and kept us informed as to how long the service appointment would take, updating us as department. He assisted us in getting the service we needed, and kept us informed as to how long the service appointment would take, updating us as we waited. Good Job. More
Mehma is excellent at her job and always makes sure I'm satisfied with the service completed. She has helped guide me through many recalls on my Jeep and I look forward to working with her in the future. satisfied with the service completed. She has helped guide me through many recalls on my Jeep and I look forward to working with her in the future. More
The young lady that assisted me seemed nice but she called me twice to tell me the price of my car. Each time I asked her does that include my warranty, because I have extended warranty. She was not called me twice to tell me the price of my car. Each time I asked her does that include my warranty, because I have extended warranty. She was not aware of that. She said she will call me back to give me an updated price and never did. I found out what I owed once I picked up my car. More
Polite, courteous professional I’ve been telling her since 2009 won’t go any place else since 2009 won’t go any place else More