Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Terrible Service Department I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the t I dropped off my husbands 3/4 ton red extended cab truck for a few recall notices on Tuesday. They called Wednesday morning to let me know that the truck was ready. I had let them know I would not be able to get it picked up until Thursday. When I got to the dealership last night about 4 the service rep, Tim, took me over to the cashier and I checked out. I noticed that some of the work was just inspected so I asked why it was not done and it was explained to me. OK fine so far.... Then the cashier hands me the key and says your truck should be out there, I look and no truck. So they send someone to get it. I stand there for 30 minutes!! Keep in mind Tim and all of the other service reps can see me, no truck. I finally ask where the truck is and if they lost it. So he goes to look and finally comes back and tells me. Well its parked behind 6-7 other cars and it will be 20-30 minutes before we can get it. Why don't you sit in the waiting room. Well as another service rep is leaving work at 5 she noticed me and says "Are you still here?" Yep I think you all have lost the truck. Needless to say it took about an hour and 10 minutes just to get me my truck!!! We will NEVER use this dealer for service or consider buying a vehicle here. They have have zero customer service and don't care. Be warned!!! More

4 days and counting for a 1 day job I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse I've used CLD for 100% of my service work over the last 15 yrs. on 3 Dodge 3/4 ton trucks. Over the last 4-5 years the service work has gotten worse and worse. The service reps will lie to you, they WILL NOT return calls and they WILL NOT take a call. My truck was broken in to on 7/17 in downtown Houston. Because I had a Revalco theft deterrent system installed, the truck could not be started. I drove to CLD where IKE Eisenring and a parts person reviewed the damage and checked on stock. I wound up ordering one part for delivery on Sat. (7/18). At 7 a.m. on Mon. (7/20), the truck was taken in for the repair work to the ignition, inspection for 3 recalls, an a/c check, and a transmission service. Calls to the dealership Mon (7/20), Tue (7/21), and Wed (7/22) were unanswered and messages not returned. I was able to make text contact with IKE at 2 p.m.(7/22) and was told that they had just started work on my truck and it would be ready Thur. (7/23). This is unacceptable and I informed him that if it was not ready by 5 p.m. (7/23) that I would have a wrecker there to take my truck to one of 3 local dealers to get the repairs completed. I am in the process of trying to make contact with management at CLD and the Houston region to discuss this issue. In my line of work, this kind of performance will cost my people their job without any hesitation. I will not be returning to CLD for anything after tomorrow afternoon - PERIOD. More

The service manager Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wi Jeff Kuithe along with his service team have no regards for the customer and the care of their vehicle. Timothy Day from the service team called my wife and left a voicemail on Friday to let her know that the tire had been ordered and would be in by 2pm on Saturday July 18, 2015, on Saturday we called about 3 times finally someone from another department answered and told my wife that the service department closed at 2pm. On Monday July 20, 2015 my wife called and was told that they would call her back in one hour and never did so I called and they could not fine my paperwork or my car so I went up there and when I arrived Tim was rude and very unsympathetic to my situation he then told me that he would have to look to see if the tire had arrived yet. When I made the comment about the voicemail that he had left about Saturday he stated that "I did not say that we do not get delivered on Saturday" and he also proceed to tell me that someone had hit my car and when I asked him when it had happened he stated that "he did not know when it hade happened" but It clearly stated time and dated and failed to call and let us know. I got fed up and asked to talk to the manager Jeff he would not listen to the voicemail and he stated, "I trust what my guys your wife is mistaken on what she heard" and again he still would not listen to the voicemail. More

Terrible,rude, giving wrong info on Warranty Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it t Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it took 30 days for the Warranty to start and I insisted it was wright away,and she had no appointments available for 3 weeks on the AC and for the recall it would be a week,I called and left a message for the service manager 2times and never had a return call. Bad place More

horriable service experience Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hu Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hung up on me. When I showed up in person Tim day told my husband he didn't bring my jeep in to service, they had no record of it. My jeep was NOT worked on. The sameday it was Brought in they parked it and said nothing was wrong with it. They kept it an additional 5, without notifying me that they were done with it, even though they didn't fix it. Tim day NEVER apologized. When I asked to talk with a manager their was none. They don't deserve any star's. More

Service dept This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this crazy people, this is the worst service dept I have dealt with with my entire life, I am 54. Horrible horrible experience and still waiting for car 2 wks already and last month it was there like 3 wks. More

Been in the Shop for 23 DAYS NOW!!!!! Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a ni Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a nice little Chrysler 200 to drive, but I can't haul my equipment in a freakin' 200! Here is the kicker, I drove it to a shop, now it wont even start. I need my Truck, or I need it to go somewhere that can actually fix it. More

Customer service is TERRIBLE Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your onl Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your only form of transportation there with them they could careless how long it takes to fix. Never call with updates on vehicle and when you call to check they give you an attitude for wanting to know a time frame when it will be done. I will never recommend this place to anyone More