Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

GREAT PEOPLE TO WORK WITH,,,BUT JEEP BEEN IN SHOP 3 TIMES FOR CHECK ENGINE LIGHT KEPT COMING ON,,SO COMPUTER WAS RESET ,,DROVE TO KENTUCKY GET HALF WAY THERE AND GUESS WHAT CHECK ENGINE LIGHT CAME ON AGAIN FOR CHECK ENGINE LIGHT KEPT COMING ON,,SO COMPUTER WAS RESET ,,DROVE TO KENTUCKY GET HALF WAY THERE AND GUESS WHAT CHECK ENGINE LIGHT CAME ON AGAIN More

Fast, did not try to nickel and dime with with items that I can replace myself such as wipers, filters and other stuff I can replace myself such as wipers, filters and other stuff More

Everything was excellent in my opinion with the service department and with my service writer personally. department and with my service writer personally. More

very good, fast and professional went in for an oil change and was in and out. change and was in and out. More

This place really dropped the ball when I brought my truck in for a simple update when I was having issues with my navigation system. A 2 hour job ended up turning into a 3 month job. Long story short t truck in for a simple update when I was having issues with my navigation system. A 2 hour job ended up turning into a 3 month job. Long story short the Service Department Director Daniel Delgado resolved the issue himself and I truly appreciate his help. Daniel is a good dude and he's the only reason I would come back to this service department. More

Great work, would definitely recommend. Have always been happy with this dealership and have used their service dept multiple times Have always been happy with this dealership and have used their service dept multiple times More

All the service representatives are very helpful. I have been coming here for a few years now. This last experience was the only time I had an issue. I brought my car in for smoking and the rep told I have been coming here for a few years now. This last experience was the only time I had an issue. I brought my car in for smoking and the rep told me it would be 3-5 days before they could diagnose it. This was frustrating but I knew I would get good service and everythng would be done right so I agreed. I was also told there was a waiting list for loaner cars which was extremely inconvient given that it was the holiday season. Between waiting for the diagnostics and working with the rep to submit my extended warranty coverage it took them over two weeks to process and repair my vehicle. Not sure what has changed at this service center, but the wait time needs to be improved tremendously. More

Customer service has been great every time I take my vehicle in for service, I have no complaints vehicle in for service, I have no complaints More

They did an excellent job fixing my vehicle. The work was completed early and they did a great job communicating with me throughout the process. The work was completed early and they did a great job communicating with me throughout the process. More

Ike was great! He informed me of issues I wasn't aware of and quoted the price that way I was not in for a surprise. My vehicle was taken care of and all went well. He informed me of issues I wasn't aware of and quoted the price that way I was not in for a surprise. My vehicle was taken care of and all went well. Thanks More