My experience with this dealership was the worst to date! After registering on the web, I had a call from a sales person that night before. All good and positive vibes, The next day I showed up to the used car dealer ship of Big Star Ford. Now to be fair (yet they were NOT) my credit profile and life situation has changed in the last year due to a divorce and a personal illness. I made the sale person COMPLETELY AWARE of my situation before I showed up that morning. Well once I was there, they got my basic credit info and ran a credit report. To my surprise the sales rep said I had four repossessions on my account. I told them I NEVER HAD A REPO. I reminded them I my last vehicle, a $ 60,000.00 truck was purchased there. At that point I was treated like ROAD KILL WITH A STINK. No one would even look at me, any questions I asked were replied with I don't know.
Before I left I check my credit report on line and it showed no repos. I called Experian and told them of the situation. I named a few of the lenders which claimed I had a repo. Only one was on my credit report and it showed current and paid in full. Man I was beyond angry. I write a email to Big Star and some dumb xxx manager name Robert called me back. He had an attitude right of the bat. I was quick to put him in his place and inform him that I was at another dealership and there wasn't an issue with me credit report. I told this idiot that they made a mistake and did not submit two years of my residence and that effected the results. The jerk had the never to ask me if I had bought a car. I said no. With out skipping a beat this jerk, said, well come back and let us sell you a car and make it up. I submitted a second letter asking for a manager who cares about CUSTOMER SERVICE TO CONTACT ME, but not such luck. Today I received a letter from BIG STAR FORD indicating mt score which was exactly what I told them it was. No apologizes for there unprofessional behavior after the mistake and no mention of my two mails I sent in asking a someone who cared for a loyal customer. To make things worst, I had been paying them $104.00 a month since I bought my truck in 2014 for oil changes.
Look, I my self have been in customer service management for near 20 years. Mistakes are made. How you recover tells what kind of character and value for customer service you. THIS BIG STAR FORD IS A JOKE AND DON'T GIVE A xxxx ABOUT YOU AS A CUSTOMER. THIS IS JUST THE FIRST OF MANY REVIEW I WILL BE SUBMITTING. I HAVE NEVER BEEN TREATED SO BADLY ESPECIALY AFTER GIVING THEM MY BUSINESS SINCE 2014. Totally unprofessional and unworthy of CUSTOMERS HARD EARNED MANY. COWARDS.