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Big Star Ford

Manvel, TX

3.7
770 Reviews
Call Dealership (866) 663-6972

17717 South Fwy

Manvel, TX

77578

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770 Reviews of Big Star Ford

July 31, 2023

First of all My service advisor was awesome, and mechanic was very helpful with the video explaining issues. Thanks for an awesome service. More

by demetrus.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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July 30, 2023

Acknowledgeable, excellent Customer Service, respect customer time. Determine the best solution for an automotive problem More

by JORDANMARCELLUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renée Troncoso
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July 30, 2023

Horrific service, damaged alternator by lying that it was drivable but did not inform that car needed water More

by s.fowlkes1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Sellars
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July 30, 2023

Renee and team were fantastic! Big Star came through KP was so helpful! Great Service! More

by Lorraine Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee and KP
Report | Print
July 30, 2023

My appointment was at 9:45 am for oil change and tire rotation. My car wasn't taken until after 11:30 am and wasn't finished until after 1:00. I was early for my appointment. I'm not sure what the probl More

by chris.davis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ service rep
Report | Print
July 29, 2023

Professional My car was very well taken care of The video was very helpful Car was clean More

by topguntpmt
Recommend Dealer
Yes
Employees Worked With
Renee
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July 29, 2023

Great service and I loved the video from the mechanic. I did text asking about the prices for some of the recommended services and no one responded. So I didn't get any. Not sure if I replied to text the More

by babineauxjr
Recommend Dealer
Yes
Employees Worked With
Marion
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July 29, 2023

Quality service. Friendly Dealership staff inspired confidence that things would be done in a correct manner. More

by esenci75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Report | Print
Jul 31, 2023 -

esenci75 responded

I do have questions about their appointment system. I made appointments, but it was hours after my appointment time that my cars were brought into the bay for service. I don’t know if walk-ins were put ahead of my cars, but they were serviced much later than my appointment times.

July 29, 2023

The customer service was great and we had a great experience. The salesperson and the overall environment was very welcoming. More

by OFLORES89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Labberton
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July 29, 2023

Turned my expectations around a total wow moment. You have to work with Ali and his Manger, and the general manager. Sold me a car in less than an Hour, signed the papers in a 15 min or less session More

by Idrisjohnson23786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
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