Big Star Ford

I want to take a moment to Thank Alex and Oscar for an exceptional experience. I had gone to another Ford dealership, and let me say, they are not nearly and kind, considerate or respectful as these 2 ge exceptional experience. I had gone to another Ford dealership, and let me say, they are not nearly and kind, considerate or respectful as these 2 gentlemen were. I found what I was looking for Saturday night, and by Monday, I was a proud owner of my new ride. It was the smoothest transaction I've ever had the privilege to be a part of. Alex kept me in the loop with appointment times, sent be videos and auto information. I got there early and Alex was with another customer. He was kind enough to hand me off to Oscar. I've been driving a 2000 F150 and what they got me into was a spiffy new (to me) 2022 F150. I would say ALL the bells and whistles, but I was informed it was a base model. Man, Ford has come a long way in amenities. Driving in to work this morning, I felt all fancy! The sales manager was more than helpful. He shared his knowledge and insight. Overall, this has been a 5* experience and I will be glad to share with friends and family about Big Star Ford. Thanks Again!!! More

My buying experience with Alex surpassed expectations. He was quick to respond to my inquiry, knowledgeable, reasonable, and professional. Him and his team were very helpful throughout the pre-qualificati He was quick to respond to my inquiry, knowledgeable, reasonable, and professional. Him and his team were very helpful throughout the pre-qualification process and provided all the clarity I needed to assure I was buying wisely and beneficially. I didn’t feel pressured and I was provided the chance to thoroughly know the vehicle before I made the purchase. They were attentive to my follow-up service needs which was also a super quick and easy experience. They always exceed what I expect from a sales group and I’ve really enjoyed my vehicle. If the need arises again or if I’m ever asked, Alex and the whole Big Star Ford team are the best at what they do and I feel confident that all my needs will be met buying from him again. More

Hard working sales doing everything they can to help put you in a new truck you in a new truck More

The Service Advisor helped me to save money by using my warranty for my vehicle needs. warranty for my vehicle needs. More

Great experience Great experience good turn around time was able to figure out the problem was able to figure out the problem More

He was a very attentive person and dedicated to his work all the time. Very good service all the time. Very good service More

bought my wife's 2014 edge in 2015 from Alfred S. We have had all the service done here and have always been very satisfied. With over 120,000 miles, I recently requested new plugs and wires. when I We have had all the service done here and have always been very satisfied. With over 120,000 miles, I recently requested new plugs and wires. when I picked up the car, the invoice said that only the plugs were replaced. I asked why the wires were not replaced and was told that the mechanic checked them and they were OK. In my experience, wires can break down at any time especially with a 10 year old vehicle. The price for the plugs was over $600 and that seems excessive. I had my GMC Sierra 1500 serviced at Ron Carter and the plugs and wires replacement was less that $500. Thank you, Alan Marshall. More

2 months for a transmission job, after renting a vehicle for 17 days they finally gave me a dealer loaner. for 17 days they finally gave me a dealer loaner. More

Excellent experience with Mark. He was honest, professional and helpful. He deserves a raise and a bonus!!! He was honest, professional and helpful. He deserves a raise and a bonus!!! More