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Big Star Ford
Manvel, TX
762 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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762 Reviews of Big Star Ford
March 29, 2019
Getting a run around I turned in my 2018 Mustang 10 days ago because the rear end is making a strange noise. 2 days later they said they had found out what causing the no I turned in my 2018 Mustang 10 days ago because the rear end is making a strange noise. 2 days later they said they had found out what causing the noise and just had to figure out the fix. They told my daughter 3 days later they found out what was wrong and they were either going to repair the rear in or replace. Well when I called today to check on it they said they were still looking for the cause. I'm pretty sure they haven't look at it. THIS IS THE LAST TIME I WILL BE GOING TO BIGSTAR FORD IN MANVEL. As a Ford dealer you would think they would know how to repair their own products. More
by chucklonestar
Employees Worked With
Greg
March 28, 2019
GREAT experience all the way through! Jarrod my salesman was extremely knowledgeable about the vehicle. Clay (acquisitions manager) and John (finance manager) were a pleasure to work with Jarrod my salesman was extremely knowledgeable about the vehicle. Clay (acquisitions manager) and John (finance manager) were a pleasure to work with. I know I got top dollar for my trade in and a price that couldn’t be beat on the new vehicle. I highly recommend this dealership. More
by R_martin40
Employees Worked With
Jarrod McDaniel Clay Sanford John Aldridge
March 27, 2019
Very pleasant and no long wait. My service advisor Renee Troncoso was awesome. She is very knowledgeable about my service needed, sweet and polite. She made sure all my services wa My service advisor Renee Troncoso was awesome. She is very knowledgeable about my service needed, sweet and polite. She made sure all my services was done to my satisfaction. More
by Parksmona
Employees Worked With
Renee Troncoso
March 27, 2019
I didn't wait long to be helped. Mr Ray was very nice . I liked the service. And the sales person was friendly and he got me want I was looking for. I like the way he treated me and he went straight to work I liked the service. And the sales person was friendly and he got me want I was looking for. I like the way he treated me and he went straight to work on want I needed.. More
by Hopes.hopes12
Employees Worked With
Ray
March 22, 2019
Awesome The truck buying process was very quick 2hrs max!!! I am very happy with my truck and my sales person. I will return for future purchases!!! The truck buying process was very quick 2hrs max!!! I am very happy with my truck and my sales person. I will return for future purchases!!! More
by Allahar1
Employees Worked With
Daniel Nguyen
March 19, 2019
Miracle! Alfred "Al"Wade fixed what I thought was a horrible financial situation; in a matter of hours. He turned my prayer into a miracle. He is very knowledg Alfred "Al"Wade fixed what I thought was a horrible financial situation; in a matter of hours. He turned my prayer into a miracle. He is very knowledgable and cares about your safety. If you want the best Ford experience, please request his service. More
by Happy
Employees Worked With
Alfred "Al"Wade
March 16, 2019
Great service! Daniel and the team were fast and friendly. They made the process very easy. We did a lot of the work over the phone which made the paperwork quick. Daniel and the team were fast and friendly. They made the process very easy. We did a lot of the work over the phone which made the paperwork quick. More
by CN5869
Employees Worked With
Daniel Nguyen
March 14, 2019
Outstanding customer service As soon as I walked in, I felt like family. They were super patient with me and my deciding factors. I told them what I wanted and they made it work As soon as I walked in, I felt like family. They were super patient with me and my deciding factors. I told them what I wanted and they made it work! I appreciate all of the staff, especially Alfred and Rafael! More
by Melrox
Employees Worked With
Alfred, Rafael
March 09, 2019
Great team From the sales personnel we dealt with, jarrod and alfred, to the sales manager Clay, to the finance personnel everyone was helpful and professional From the sales personnel we dealt with, jarrod and alfred, to the sales manager Clay, to the finance personnel everyone was helpful and professional and explained things in detail More
by Jbrad
Employees Worked With
Alfred and Jarrod
February 28, 2019
Great Customer Service The staff treated me like we were family. Alfred was very knowledgeable about Ford’s product line. This is hands down the best dealership I have the p The staff treated me like we were family. Alfred was very knowledgeable about Ford’s product line. This is hands down the best dealership I have the pleasure to work with in Pearland area. More
by King Yo
Employees Worked With
Karl Alfeld
