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Big Star Ford
Manvel, TX
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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761 Reviews of Big Star Ford
November 04, 2015
NO CUSTOMER SERVICE, NO CALLS BACK PATRICK OR ROBERT HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems wi HELP!! I BOUGHT A FORD FIESTA FROM BIG STAR FORD MANVEL BUYER BEWARE IT ALL STARTED A YEAR AGO, I was having problems with my passage door, transmission, and tires. Service Representative PATRICK told me it would cost me 100.00 just to LOOK at the door. I said NO Thank you… And the tires would be ready Monday. I turned the car in on a Saturday. Please look at the transmission its skips. I show up ON Tuesday thinking my car had new tires and was ready to go. WRONG!! NO CUSTOMER SERVICE CALL!!, when I showed up he told me they would have to order them and it would take 3 days and cost 130.00 per tire. Again, I said NO THANK YOU! And the transmission is okay. Yea, like you even checked it. I went to discount tire, I had tires in 30 minutes at 80.00 per tire. FINALLY FORD SENDS ME A RECALL REPORT, door recall and transmission recall. So during the summer I take the car in for the recall notices and because now the car turns OFF while driving. It takes 2 weeks, finally I get a call from SERVICE REP. ROBERT they are still working on the transmission we have to reprogram it. AFTER HAVING THE CAR FOR A MONTH THE DOOR ARE STILL NOT FIXED AND THE TRANSMISSION STILL SKIPS… Last week I take the car to the service department AGAIN, PLEASE FIX CAR.. ROBERT said you will have your car fix by FRIDAY. WELL, its Wednesday and still NO SERVICE CALL! NO CALL NO CALL…WHAT MUST I DO TO GET GOOD SERVICE, WHAT MUST I DO TO GET MY Car FIX… More
by lemon star
Employees Worked With
ROBERT AND PATRICK .. NO CALLS OR UPDATE I HAVE TO CALL
October 20, 2015
Dented Hood during Oil Change Oil Change = Big Dent - Big Star Ford refuses to fix it. Bought a $40K Ford from Big Star just a few months ago. When it was time for our first oil c Oil Change = Big Dent - Big Star Ford refuses to fix it. Bought a $40K Ford from Big Star just a few months ago. When it was time for our first oil change, we took it back to Big Star Ford for dealer service. Next thing we know, there is a big dent on our hood. We showed the dent to the service advisor and they said that they schedule to fix it on Monday. Monday comes and now they say that the dent was pre-existing damage that showed up after washing our car. Big Star Ford refuses to fix it. Now our brand new car has a dent in the hood and our trade in value is lowered. NIGHTMARE = Big Star Ford More
by Williamfltx3
Employees Worked With
Renee
October 20, 2015
Pre-paid maintenance ( oil change tire rotation) The first time we used them and purchased the 3 X package ( tire rotation , oil filter/ change) i arrived at 7:00 am and left around 10:45. I thought The first time we used them and purchased the 3 X package ( tire rotation , oil filter/ change) i arrived at 7:00 am and left around 10:45. I thought OK, maybe they are busy... now i have called 3 times to schedule my second PRE-PAID maintenance, and have not had any response. I don't recommend this service department and whom ever is responsible for this department should be looked at very hard by upper management. This department desperately needs a fresh start, address the problems, re-evaluate the staffing and hold ALL staff accountable. My husband and i usually buy a new car every 3 yrs, but i have to say i would not purchase from this dealership and will advise anyone i know to avoid it at all cost. Brawdy. More
by brawdy
Employees Worked With
Renee
October 19, 2015
Great buying experience The sales person Patrick Mallet was great guy glad I met him. The Big Star Ford dealership staff all were friendly and helpful and the total buying ex The sales person Patrick Mallet was great guy glad I met him. The Big Star Ford dealership staff all were friendly and helpful and the total buying experience was fast simple and overall great. More
by bigdskins
Employees Worked With
Patrick Mallet
October 18, 2015
Great Salesman Thank you Patrick Mallet, we appreciate the time you took in making our buying experience perfect. We love our 2016 F250 Super Duty. We highly recomm Thank you Patrick Mallet, we appreciate the time you took in making our buying experience perfect. We love our 2016 F250 Super Duty. We highly recommend this salesman! More
by Cliffy
Employees Worked With
Patrick Mallet
October 16, 2015
Joseph Prejean is an awesome salesman!! Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new ve Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new vehicle which was a newer model and had low mileage that I think was even better than the 1st. I would recommend anyone to check him out if you are looking for a new vehicle. He was very honest and thorough in going over the vehicle features as well as making sure I was informed and aware of what was going all at all times during the car buying process. He even followed up to check to see how things were going a few days later. This was the best sales experience I have had. I would rate it 5 stars!! More
by tresharv2015
Employees Worked With
Joseph Prejean
October 13, 2015
5 star experience My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 201 My wife has enjoyed her previous Explorer for 10 years and was ready to consider her options. David did a great job showing us our options between 2015 and 2016. He was a great salesman without being pushy. He was ready to answer any questions but did not make up things he did not know. He used a rare answer in our world "I don't know". David was new to the dealership and wasn't afraid to admit it. Rather than make things up he found the answers for us. We have always had great experiences dealing with Big Star Ford service department and were not disappointed by David and Lonnie in sales. More
by valkyriepilot
Employees Worked With
David Gibson
October 07, 2015
Be very cautious here...watch everything that they do! We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealer We bought a used Dodge Avenger here in August that we saw listed online, and got an excellent price. My salesman, Dwayne, was great. When the dealership tried to add on an extra $1,600 to our purchase price at the end of the sales negotiation, he went to bat for us and they held to the listed price. However, that was very shifty. The sales manager said that the upcharge was for improvements and work that they had invested in the vehicle, but that is not a correct way to do business. Then, when it came time to do the final paperwork for the car, there were 2 separate extended warranty policies that were added to the contract without us realizing that they were not part of the extended warranty package that was being purchased. Luckily, you have 30 days to cancel such policies. However, getting in touch with the right person to do this, and having them take proper action was very difficult. Once I got in touch with the right people in the office, it was eventually done, but the runaround was terrible. Also, I AM STILL WAITING ON MY LICENSE PLATES AND THE TEMPORARY ONES ON THE CAR ARE GOING TO EXPIRE IN 3 DAYS. I HAVE BEEN CALLING SINCE LAST WEEK AND CANNOT GET ANYONE ON THE PHONE TO HELP ME. NOW, THE DEALERSHIP IS LETTING MY CALLS GO TO VOICEMAIL IN THE MIDDLE OF THE DAY RATHER THAN ANSWER MY CALLS. I LIVE 300 MILES AWAY, SO THIS IS A PROBLEM! More
by keh
Employees Worked With
Dwayne
September 24, 2015
Diamoneque Sams Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wier Joseph was great all the way around. I would send anyone to him looking for a car, he made the buying process easy and he is very honest which is wierd in the car biz. More
by sammysams
Employees Worked With
Joseph Prejean
September 22, 2015
Super Professional Salespeople! I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right pr I was in for a new F-150, and David Gibson knew just about everything their was to know about the new F-150. I bought the right truck for the right price. Super easy thanks David Gibson!! More
by Marklivingston19d
Employees Worked With
David Gibson
