Big Star Ford

My many thanks to Louis Mancinas for his dedication and attention to detail as he represented me in my recent purchase of a Ford F150 King Ranch truck. After entering the dealership, I met Louis who was v attention to detail as he represented me in my recent purchase of a Ford F150 King Ranch truck. After entering the dealership, I met Louis who was very friendly and eager to help me find the truck I wanted. After telling Louis the type of truck I wanted and the features I wanted on a truck, Louis began his search of dealerships throughout the state. Louis kept me apprised of the status of his search and promptly notified me when he had located the truck with the features I desired. Louis set about getting the truck moved from a Fort Worth dealership to Big Star Ford and kept me informed every step of the way. When finally my truck arrived, Louis contacted me so that I could come look at it and make sure it was the truck I wanted before he set about getting the extra features added to the truck. I bought my truck on December 7th and took delivery on December 14th. Louis is a great salesperson and truly gives one the feeling that he is doing everything in his power to make the purchase a positive experience. Louis is a credit to Big Star Ford's staff and I will recommend him to anyone thinking of purchasing a Ford. More

While searching the web for a new vehicle, we found one we liked, at an affordable price at Big Star Ford. We printed out the information and when we arrived, we ran into Lou. We gave him a print out of t we liked, at an affordable price at Big Star Ford. We printed out the information and when we arrived, we ran into Lou. We gave him a print out of the type of vehicle we were interested in and he immediately took us to his office to search their inventory. He asked who the vehicle was for and brought it to the front for a test drive. It was exactly what we were looking for. Lou never tried to push us into looking at anything above our budget and he took the time to talk to me, not just my husband, because he wanted for me to be happy with our selection. When we started the negotiations, there were never any hidden prerequisites for the discounts. Lou and Rick went above their duty to make sure we were given the best price and interest rate for our vehicle. We went in there with a preapproved rate and ended up with a lower one. They took their time to negotiate for us and all we did was wait for the results. We are very happy with our vehicle and Lou and Rick’s superb service. Big Star Ford has quality employees. Art & Elizabeth Ayala More

All the people we dealt with were friendly they did not appear pushy. The price I paid was probably not the best but competitive. The dealership being close to home also has advantages appear pushy. The price I paid was probably not the best but competitive. The dealership being close to home also has advantages More

We came in with the attitude I know they're not really going to do anything for us, but we were totally unprepared for what we recieved. The treatment we recieved from the time we walked in from th really going to do anything for us, but we were totally unprepared for what we recieved. The treatment we recieved from the time we walked in from the time we left was true customer service. They made us fell like we were the most important customers in the place even thought we knew there were others. We felt so at ease. Everyone worked effortless to make sure we were pleased and truly satisfied with our purchase. I would recommend any and everyone I know looking for a car or truck to please give BIG STAR a chance. They want let you down. I can't can't even begin to say enough about Don and Ron they were magnificent. Just pure gentlemans and truly professionals. Customer service is their middle name. More

I want to start by saying the reason for buying the F150 I want to start by saying the reason for buying the F150 was my F350 was stolen over the Thanksgiving holiday in south Texas. After Thanksgiving I g I want to start by saying the reason for buying the F150 was my F350 was stolen over the Thanksgiving holiday in south Texas. After Thanksgiving I got a rental car to drive my wife, step son and black lab back to Florida with a short stop in Houston. I called Big Star Ford on my way into Houston and on the other end of the phone was Lou. I explained my situation and gave him my criteria for the type of truck I wanted. He researched the in stock vehicles and returned my call promptly. Once he confirmed he had a truck in stock that matched my criteria, I made an appointment to view the vehicle. I arrived at the dealership about two hours after and he had the vehicle pulled up and ready for a test drive. Once I drove the vehicle, I knew I had to have it. I then told Lou I wanted to proceed with the negotiations, but did not want to haggle and instead wanted a bottom line price. He approached Bert Sadler with the request and with very little back and forth, Bert came over and we were able to make a deal. I want to say a very sincere thanks to the Lou and Bert for understanding my situation and being able to accommodate my need for a vehicle on my terms. What I can’t stress enough is that Lou listened to what my needs were and went out of his way to ensure they were met. My experience at Big Star Ford was stressful, due to my unique situation, but the staff at Big Star went above and beyond to ensure my satisfaction. Sincerely Guy Huie More

Sky was very quick to respond to my email which was fantastic because I was in a hurry to get a new car. I had done my research online and knew what I wanted and he did not try to talk me in to anythi fantastic because I was in a hurry to get a new car. I had done my research online and knew what I wanted and he did not try to talk me in to anything else like many other salesman would. The price was more than fair especially with the $200 discount. Once we got to the dealership in person the sale went very quickly and was actually very fun! They were having a fiesta that day and we were able to enjoy free fajitas and entertainment while we waited the short time for finance to approve me. Overall my experience here was very exceptional and I would refer anyone to buy a car from here in the future. More