Big Star Ford

None not too pleased started Good didn’t end so well though thought it would though thought it would More

We always have a great experience with Big Star and Mark. We also come there specifically because of Buzz Morgan. We also come there specifically because of Buzz Morgan. More

Mark was very helpful and got me a good deal on my 2023 f150. Thanks f150. Thanks More

the dealership was clean and laid out well. They were 1 of 2 dealerships that had a truck we were interested in. Tori Singleton was our sales rep. She was able to answer the few questions we They were 1 of 2 dealerships that had a truck we were interested in. Tori Singleton was our sales rep. She was able to answer the few questions we had. At one point, I mentioned that it would be nice to have a few thousand more on our trade-in. (the previous dealership had offered more even though we were interested in a lesser value pre-owned truck) Tori commented that our truck, a 2014 F150, would be sent to the scrapyard because it was so old. I knew better than that. You give that answer to someone with a $1000 trade-in vehicle, not a $14K trade-in. I just looked at my husband and laughed to myself. That's what good wives do, right? LOL Trucks are in demand. There just aren't that many available right now. We'd found the one we wanted. We took their price and their offer. We're old. We don't have time that stuff anymore. We were satisfied. All in all, it wasn't a bad transaction. Tori was able to get the truck detailed immediately and so we could drive it off the lot within the hour. More

I found plastic parts in the back cab. These are parts that were not put back in it's original place. It leads me to believe the job was not poorly done. This completely unprofessional. These are parts that were not put back in it's original place. It leads me to believe the job was not poorly done. This completely unprofessional. More

Always there when I need them, courteous and get the job done quickly and correctly! done quickly and correctly! More

The people that check you in are great, but service is an issue. I prepaid for oil change/tire rotation/general inspection/carwash, and I usually only get the oil change and a half xxx inspection, good luck issue. I prepaid for oil change/tire rotation/general inspection/carwash, and I usually only get the oil change and a half xxx inspection, good luck getting the tires rotated or a car wash. More

Was able to quickly address my issues and keep me well informed with the progress informed with the progress More

I received excellent customer service from Big Star Ford when selecting and purchasing a new vehicle when selecting and purchasing a new vehicle More

David was great, always welcoming and makes sure my vehicle is washed and waiting for me when I arrive. I have leased a couple of vehicles at this dealership as well, Jaques Davidson in sales has alway vehicle is washed and waiting for me when I arrive. I have leased a couple of vehicles at this dealership as well, Jaques Davidson in sales has always been my go to salesman, he has many years of experience and is very knowledgeable. More