Big Star Hyundai

Great Service-Happy Customer All RC representatives were very patient, polite and really went out of their way to help me get the best deal. This is my second purchase. My 2017 E All RC representatives were very patient, polite and really went out of their way to help me get the best deal. This is my second purchase. My 2017 Elantra looks, feels and drives like a charm. My experience with service has been just as great. I commend you ALL.... More

A new buying experience I don't think anyone likes shopping for a new car because of all the shady dealerships and salespersons that make promises they can't keep or they are I don't think anyone likes shopping for a new car because of all the shady dealerships and salespersons that make promises they can't keep or they are good only up to you signing on the dotted line. This was a different experience. They found the exact vehicle I wanted and made me a good offer. The verdict is still out on whether they will continue to strive to keep my business and build on the customer loyalty promise. More

It was a great experience My salesman gave me and my wife the best deal and I was able to get the down payment I was looking for and the payment I was wanting as well I would r My salesman gave me and my wife the best deal and I was able to get the down payment I was looking for and the payment I was wanting as well I would recommend him to all of my friends as well More

Deal not honored after 4 1/2 drive I called the dealership to inquire about a 2017 Tucson from their website and spoke to Veronica. I told her I was given an offer on my trade in by my I called the dealership to inquire about a 2017 Tucson from their website and spoke to Veronica. I told her I was given an offer on my trade in by my local Hyundai and she said they would beat it by 500. She told me to put in my finance app because she was sure they could beat the rate given to me by my credit union. She later texted me and told me she had great news, they could beat the rate and give me the terms I wanted! The next day I put in an offer with her on a Tucson with the Eco trim, which she later replied that she talked with her manager and my offer was agreed to. I told her I would see her on Saturday. I drove almost 300 miles excited the whole way thinking I had a great deal in place. I got to the dealership and was placed with a different salesman because she wasn't there, although she did text me and say she didn't expect me to get there so soon and was on her way. She never showed. I found and that not only was there no approved finance deal, they would not honor the trade in price, and they would not honor the agreed upon price even though I had the messages from Veronica. I drove 4 1/2 hours and spent 5 1/2 hours and the dealership to drive 4 1/2 hours home without a new car and humiliated. I was lied to from the first time I spoke to Veronica. I would not recommend her to anyone. To rub salt in the wound, I received an email from her thanking me for allowing her to assist me I purchasing me new car. I guess she thought if I drove all that way I would take the car regardless but that definitely was not the case. I didn't make the long trip there to get the same deal I could have gotten in my town. But fortunately her email contained a link to this site that I was unaware so I could warn others before they make the same mistake I did. I will be filing a complaint with the BBB tomorrow as well. If you must go to this dealership, which I would not suggest, talk to Robert. He's the gentleman she left to deal with her unsatisfied customer while she didn't have the decency to even show up and tell me to my face she lied to me! If I could give her zero stars I would. More

First Hyundai I found the level of service and product presentation to be very good and helped sell me on the Hyundai in a very competitive market. I found the level of service and product presentation to be very good and helped sell me on the Hyundai in a very competitive market. More

The Ron Carter Experience-Friendswood Facility is really nice with comfortable atmosphere. My salesman was very professional and nice. However, he seemed to be distracted by other customer Facility is really nice with comfortable atmosphere. My salesman was very professional and nice. However, he seemed to be distracted by other customer deals he was working on. It was very busy and he was multitasking but when you tell a customer that you will be right back and don't come back for 20-25 minutes, that's not acceptable. I will say that in all my car buying experiences (3 cars from Ron Carter), this scenario seems to be the same with all salesman. Additionally, I didn't like the fact that all salesman's desk at this location were out in the open. This doesn't afford a lot of privacy when customers are divulging there very personal financials. I was very offended by the gentleman (didn't get his name) that approved the discount off of the MSRP. When I explained that another dealership offered to give me $1088 off the MSRP, he asked (not rudely), why didn't I go to that dealership instead. I explained that I had great experiences with Ron Carter in Alvin so I wanted to stick with Ron Carter. He said okay and gave discount. I will say that the customer service at Ron Carter has declined some since Ron Carter was "franchised" but over all, I am happy with the buying experience. I got the vehicle that I wanted at the price that I wanted. However, in the future, I might be a little more selective in choosing my dealership and make their customer service a bigger part of decision making process. When i picked up my plates, I had some lock bolts installed on my tires and your Service Department was Awesome!! Very quick and efficient. More

Friendliness Will come back again, always seem to have great service at this dealership. Tommie was so very helpful and understanding what I needed. Will recommend Will come back again, always seem to have great service at this dealership. Tommie was so very helpful and understanding what I needed. Will recommend him to my friends. More

All the way from el paso tx We received awesome customer service from Veronica. The car was brought in from Dallas just for us. The best part was that they drove all the way down We received awesome customer service from Veronica. The car was brought in from Dallas just for us. The best part was that they drove all the way down to El Paso to pick up our trade in and drop off the new car. If we ever need another car we will definitely be coming back! More

Cedric I was really satisfied, my salesman was nice and very very helpful to me, I would recommend this dealership to them anytime, I ALSO Loved The FREE Gif I was really satisfied, my salesman was nice and very very helpful to me, I would recommend this dealership to them anytime, I ALSO Loved The FREE Gift Cards, I wish I could have received Texas tickets More

Very Pleasant Experience. I was treated very well in a timely manner. Got the car I wanted in the colors I wanted. and the deal I wanted. the process was fairly simple. I was treated very well in a timely manner. Got the car I wanted in the colors I wanted. and the deal I wanted. the process was fairly simple. More