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Big Star Hyundai - Service Center

Friendswood, TX

1.7
56 Reviews

56 Reviews of Big Star Hyundai - Service Center

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May 11, 2022

I had a appointment in this morning 5/10/2022 for my 2022 sonata 1.6T limited when I spoke with Adrian Chapa along with the oil change that should of been complimentary anyway I advised Mr Chapa that my More

by glennsteinocher26
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : LeAnna Kerr and Adrian Chapa
May 11, 2022 -

Big Star Hyundai responded

Glenn, Thank you for your review. We put high importance upon providing each customer with top notch service. To begin, we apologize if we failed to properly communicate Hyundai's complimentary maintenance program. It provides for complimentary oil change intervals based on normal driving conditions as outlined in the vehicle owners' manual. Houston is considered an extreme driving climate, which means your next oil change will be complimentary under the Hyundai guidelines. Regarding the extra time required for your visit, your reservation was for oil change only. Additional services beyond the oil change added at the time of the visit require additional time. If we documented your oil change appointment improperly, we again apologize. Our Service Manager. Kohl Young has reached out to you to determine the best way forward to retain a loyal customer. You may also contact him directly at kohly@bigstarhyundai.com. Thank you again for your business.

January 25, 2022

Not very honest when dealing with warranty issues. They find ways not to honor your warranty. They will work the angle that you have not changed your oil per Hyundai maintenance guidelines telling you it s More

by Mgrabb
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Kohl Young. Service Manager
January 14, 2022

WE PURCHASED A 2022 ELANTRA ON OCTOBER 23RD OF LAST YEAR. IT HAS BEEN BACK TO THE SHOP AND SINCE THEN IT HAS NOT STARTED OVER 6 TIMES AND SITTING IN MY GARAGE RIGHT NOW UNABLE TO START. I WANT TO GET OUT OF More

by upset
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
JIMMY KIRBY
January 07, 2022

Big Star Hyundai is a rip off do not do business with them. They advertise $39.95 oil changes but when you get there the price is over $80 unless you buy a package of three for $129. I bought my Hyunda More

by Kenmarcum
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service manager
Jan 11, 2022 -

Kenmarcum responded

I was contacted by Mr. Joe Mayhew of Big Star in regards to my previous rating. After explaining my position he replied that yes he could see why after making his own appointment through the webpage I would assume that the oil change was going to be $39. He is going to talk to his webpage page and make adjustments/changes. He offered to do my oil change for the $39 price but I told him that I had already had it done. He then told me he would do my next change for that price. For his quick response to my problem I am raising my rating to a 4 star. His response was a 5 but my dealings with the employees that day still upset me. Thank you Joe.

February 11, 2021

Purchased a 2021 Venue in December and have had my second experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option More

by markw
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Service Advisor
January 08, 2021

Purchased a 2021 Venue here and had a good experience. Called the service department to get a price on installing a hitch - I would do it myself but didn't want to void any warranties. The first woman I More

by markw
Overall Experience
Recommend Dealer
No
Employees Worked With
Phone calls and chat on web
Jan 08, 2021 -

Big Star Hyundai responded

Mark, we are terribly sorry to hear about this. While we do charge diagnostic fee to diagnose certain repairs, we would never charge one to perform an aftermarket equipment installation. That said, we will be having a conversation with our operators and schedulers so that we don't make this mistake again. Our Service Manager, Patrick McClellan, would love to discuss this with you and learn how we may be of further assistance. Please reach out to him directly at 281.283.7101. Thank you and have a great day!

September 30, 2020

Adrian Chapa is awesome. He scheduled my Hyundai quickly for the replacement of the window regulator that failed. While there, they replaced belts per the maintenance schedule and all was done the same day. More

by Camo
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
March 10, 2020

...even worse service department I was involved in an accident in December 2019, we are in March 2020 and my car still has not been fixed. It has been a nightmare, I could go on and o More

by adrianacperez
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
June 27, 2019

The best, awesome service dept This is the best service department by far 10 thumbs up 👍. Big shout out to Carla she’s awesome and to all Service Dept crew. More

by Clarkagv
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carla
June 18, 2019

Service is Bad!! I really do not like giving reviews because I think most of the time people try their hardest to do what is right. I wish there was a way to give les More

by eagutz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Karla
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