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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.3
6,692 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,692 reviews

May 26, 2016

Awesome experience After losing 2 cars in one week from separate incidents, we really needed a new car. We came here to look at cars and ended up driving out of the lot More

by perezjohnathan21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Heins, Donnie, zzLupe zzPena
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Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments and for choosing our showroom in your search for your new vehicle. We're happy to hear Lupe, Chris, Donnie, and the rest of the Ron Carter Hyundai team were successful in providing you with an exceptional car shopping experience. Congratulations on your new car and thank you for your business. We look forward to serving you again the next time you need us.

May 26, 2016

Audrey Lackey Santa Fe The salesperson Eduardo was very nice! He made us very comfortable! He was even very sweet to our son who was a typical busy toddler without a nap. Th More

by lackey.audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Mendez, zzDavid zzWaters
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Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments, Audrey. We're happy to hear Eduardo, David, and the rest of the Ron Carter Hyundai family were successful in providing you and your family with an exceptional car shopping experience. Congratulations on your new Hyundai and thank you for your business. We look forward to serving you again the next time you need us.

May 26, 2016

Painless Car Buying Ron Carter takes the pain out of the car-buying experience. This dealership works hard to overdeliver what it advertises. All the employees are kno More

by mflores440
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Jimenez, Sosa L.
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Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments and for taking the time to share your recent car shopping experience with us. We sincerely appreciate you stopping into our showroom in your search for your new car and could not be happier to hear Sosa, Roger, and the rest of the Ron Carter Hyundai team were able to help you find what you were looking for with us. Congratulations on your new car and thank you for your business. We look forward to serving you again the next time you need us. Until then, happy driving and welcome to the Ron Carter Hyundai family.

May 26, 2016

Stephanie Stinson Review My overall experience was great! I love my Hyundai and would highly recommend someone to purchase one from Ron Carter. Paul Jones was fantastic and ma More

by stephanie.d.stinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzAlexis zzCamarillo, zzPaul zzJones
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Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments and for taking the time to share your recent car shopping experience with us. We sincerely appreciate you stopping into our showroom in your search for your new car and could not be happier to hear Alexis, Paul, and the rest of the Ron Carter Hyundai team were able to help you find what you were looking for with us. Congratulations on your new car and thank you for your business. We look forward to serving you again the next time you need us. Until then, happy driving and welcome to the Ron Carter Hyundai family.

May 26, 2016

Great experience Great pricing brought me there over my local dealer. It did take a very long time to finalize purchase however. I walked in knowing what I wanted and More

by waschmidt2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody
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Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments and thank you for your patience during the car buying process. We apologize for the length of time and appreciate you working with us till the completion of the sale. Congratulations on your new car and thank you for your business. We look forward to serving you again, and hopefully in much less time, the next time you need us. Thanks again and welcome to the Ron Carter Hyundai family.

May 26, 2016

Review They were nice when buying the car then they weren't. The seller just gave me the keys and did not show me the car as if he had said "Okay i sold the More

by rigelcentauri445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Geverly Josh Torres, zzJoshua zzRomines, zzLupe zzPena
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May 25, 2016

Satisfaction Guaranteed Derek and Lupe were very professional. Great experience!!!! When we walked through the doors, we were greeted with a smile and everyone was very profe More

by rrb8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzLupe zzPena, zzDerek zzKleinschmidt
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Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments and for choosing our showroom in your search for your new vehicle. We're happy to hear Lupe, Derek, and the rest of the Ron Carter Hyundai team were successful in providing you with an exceptional car shopping experience. Congratulations on your new car and thank you for your business. We look forward to serving you again the next time you need us.

May 25, 2016

Advertised internet price was not honored Great advertised price inticed us to request a test drive, but that priced increased by 50% when my wife went to the dealer for the same listed vehicl More

by ETBlue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Payne
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Jun 18, 2016 -

ETBlue responded

I have not received a response of my messages left. I was hoping this was an honest effort to resolve this matter, but now it appears to have been automatic reply. I included a link to the blue book value of the vehicle you sold my wife that is in line with the advertised price that Ron Carter chose not to honor. http://www.kbb.com/buick/enclave/2008/cxl-sport-utility-4d/?vehicleid=196958&intent=buy-used&options=5393939%7ctrue%7c5393938%7cfalse%7c6732050%7ctrue%7c6463248%7ctrue&mileage=34500&pricetype=retail&condition=good

Jul 31, 2016 -

ETBlue responded

Sirs, The Enclave has now been in your care for about a month. We were last told it would be ready this past week. We do appreciate the use of the loaner car, however, the reason we visited Ron Carter on the 22nd of April was to obtain a larger used vehicle. We spotted several vehicles to consider. The enclave was one of the few vehicles that we look at that day. The week of May 20th I was searching used vehicles online and dealerrator.com had the same maroon 2008 enclave listed for under $18k. So we contacted Ron Carter through dealerrator.com to get a closer look. So I know the vehicle sat on your lot for at least a month. My wife was off the day of the sale and met with a different sales person than that responded to the request from dealerrator.com. I would imagine that you track the source of sales leads, you would have access to the amount of time the vehicle was on the lot and the reason the vehicle was listed for $18k on dealerrator.com. Again my request is that you honor your advertised price. I asked in my last email if you could provide justification of the $26k you charged my wife for the same vehicle advertised for under $18k. Prove to me this feeling of my wife being taken advantage of and overcharged almost $9k is unfounded. Please be kind enough to respond, thanks. Sent from my iPad Begin forwarded message: From: Rodney Moss <moss7860@aol.com> Date: July 8, 2016 at 6:46:44 PM CDT To: Christian Karamitsos <andisellcars@gmail.com> Subject: Re: 2008 Enclave Christian, I did speak to Mr. Gomez, but he believes there was a mistaken price published online and that we had ample opportunity to back out of the deal. So I asked him to show the retail value of the vehicle at the time of purchase and how it was derived. I cannot justify the value at $26k. I feel like your dealership took advantage of my wife and so far I have not seen anything to prove otherwise. The vehicle was on the lot in April when we were there looking at some other vehicles. Again my request is simple; honor your advertised price. Thank you for you concern. Sent from my iPhone On Jul 1, 2016, at 4:28 PM, Christian Karamitsos <andisellcars@gmail.com> wrote: Please contact The Pre-owned Director at this point. He obviously knows what's going on, as I didn't even know it was here. Preowned Director 281-283-7038 Anthony Gomez On Fri, Jul 1, 2016 at 3:35 PM, Moss7860 <moss7860@aol.com> wrote: The car is at you dealership now getting repairs. Do we need return it and select another vehicle? Sent from my iPad On Jun 28, 2016, at 8:54 AM, Christian Karamitsos <andisellcars@gmail.com> wrote: I'm still trying to get a clear picture of all that transpired at the time of purchase. But not being involved and trying to piece together almost 3 months later is a little challenging. I have gathered that there were 2 Buick Enclaves in the same color that were different in mileage and features from our old inventory, but since neither of them are online anymore, I'm trying to get with the outside inventory company that lists our vehicles online to see if there was a mistake made with listing information between the 2. Such as mileage and price. Thank You Christian On Mon, Jun 27, 2016 at 7:35 PM, Rodney Moss <moss7860@aol.com> wrote: As for as when we became unhappy; as soon as I saw that the price was 50% higher before the down payment and trade. Sent from my iPhone On Jun 23, 2016, at 7:36 PM, Christian Karamitsos <andisellcars@gmail.com> wrote: I will get with the Preowned Director as soon as he gets in tomorrow. I missed him for the day. Ill get some info. Looks like in the computer this was a purchase that a Outside Credit Union Funded? There also shows to be a $300 Gift Card for this deal? I know we only give gift cards on new vehicle purchases, can you let me know when you received a $300 Gift card and for what? Im just trying to research all the facts to get an overview of how the complete deal transpired and at what point you became unhappy with your purchase. Thank You so Much, Christian Karamitsos General Sales Manager Ron Carter Hyundai 281-283-7054 ckaramitsos@roncarterclearlake.com 2016-06-23 18:34 GMT-05:00 Rodney Moss <moss7860@aol.com>: Chris, let me know if you need anything else. Sent from my iPad -- Christian Karamitsos Ph# 832.335.0976 email ckaramitsos@roncarterclearlake.com web www.RonCarterClearLake.com -- Christian Karamitsos Ph# 832.335.0976 email ckaramitsos@roncarterclearlake.com web www.RonCarterClearLake.com -- Christian Karamitsos Ph# 832.335.0976 email ckaramitsos@roncarterclearlake.com web www.RonCarterClearLake.com

May 24, 2016

More than expected! Friendly staff. They listen and never looked annoyed with all of our question! And the free popcorn and hotdog made it so relax. Very happy with servi More

by c_wickoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jarramillo, zzLupe zzPena
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May 25, 2016 -

Big Star Hyundai responded

Thank you for your comments and for choosing our showroom in your search for your new car. On behalf of Lupe, Hector, and the rest of the Ron Carter Hyundai team, thank you for your business and for letting us know how we did. We look forward to serving you again the next time you need us.

May 24, 2016

Jared's review We had a wonderful experience at Ron Carter Hyundai and will definitely refer potential car buyers their way. They met every car buying need of ours. More

by jwash566
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzPaul zzJones
Report | Print
Jun 01, 2016 -

Big Star Hyundai responded

Thank you for your comments and for taking the time to share your recent car shopping experience with us. We're thrilled to hear Paul was able to meet, and even exceed, your expectations and was able to help you find your new vehicle with us. On behalf of Paul and the rest of the Ron Carter Hyundai team, thank you for your business and we look forward to serving you and your friends and family any time you need us.

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