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Big Star Hyundai
Friendswood, TX
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,694 reviews
May 08, 2016
My review The service was very excellent and be proud to refer and family members or friends to the dealership . Very the salesman and finically people was very The service was very excellent and be proud to refer and family members or friends to the dealership . Very the salesman and finically people was very helpful and understand. More
by gailjackson48
Verified CustomerEmployees Worked With
Anthony merchant
May 08, 2016
N/a Overall my experience was pleasent, Anthony merchant is a wonderful salesman. The wait is to long 10 hrs one day and 6 hrs another. Rhey could not ge Overall my experience was pleasent, Anthony merchant is a wonderful salesman. The wait is to long 10 hrs one day and 6 hrs another. Rhey could not get me in the car I wanted but wirk very hard to get me in a car. More
by carisa782
Employees Worked With
Anthony merchant
May 07, 2016
Professional Staff Get rid of that Add On Package or disclose it in the advertising. Your professional friendly staff is your biggest asset. They turned me around. Go Get rid of that Add On Package or disclose it in the advertising. Your professional friendly staff is your biggest asset. They turned me around. Good job. More
by bautz5386
Employees Worked With
Jody Dale, Geoffrey Green
May 07, 2016
Excellent and Great customer service Skills ! I would definitley recommend Ron Carter Hyundai to my family and friends! This was a great experience and it was a good time working with are sales gu I would definitley recommend Ron Carter Hyundai to my family and friends! This was a great experience and it was a good time working with are sales guy Hector. More
by lisarub5713
Employees Worked With
Hector 0
May 07, 2016
Dennys Roger and Isreal took great care of me through the whole process. I will be sending people who are interested their way. Thank you Chris Roger and Isreal took great care of me through the whole process. I will be sending people who are interested their way. Thank you Chris More
by sailorcounts
Employees Worked With
Isreal
May 06, 2016
Bizarre After our 1st visit and test drive on Tuesday April 12th we decided on Wednesday to purchased the Santa Fe in black for $36742. We called our salesman After our 1st visit and test drive on Tuesday April 12th we decided on Wednesday to purchased the Santa Fe in black for $36742. We called our salesman who told us the one in stock would be available on Friday. He did not call us back for 2 days because he had the next day off. On Friday he called and asked us to come in and get the black suv. We came in on Saturday to buy it and trade in my truck. Regretably we were told that the black one had just sold. We agreed to have another one from another location brought in. While waiting for the trade in evaluation we were introduced to another salesman because our original one had to leave the dealership. We sat with David and negotiated a price and found out that the quote we received earlier was contingent on us purchasing a Platinum Protection Package for $3000 more. After going back and forth on the price and trade in price for a bit we finally agreed on a deal. We were promised a loaner of the closest model vehicle which we had purchased but wound up with a 2016 model without the tech or navigation packages. We went home and then went back and another salesman switched out for a 2017 model. On the following Friday we received a call stating that a vehicle had been located but it had 500 miles on it. He offered some incentives by way of some gift cards. We accepted the vehicle without seeing it. On Monday night we received a call from David that the SUV had arrived and was being detailed and gassed up and ready for pickup. We agreed to pick it up the next day. David said okay just let me know when your headed on in. So the next day we called to say we were coming in and both salesmen we were dealing with were not there. An associate named Josh took our case and we received our Santa Fe. It had not been washed and detailed. Josh made it clear that we should call back and speak to David for the delivery details. We tried reaching him for several days and he was supposedly sick. I finally called the switchboard and explained our confusion and was directed back to our original salesman Johnny. He said he was not aware of our troubles. He took control of the situation. We met on Monday May 2nd and some things are still being worked out. Bizarre There's a lot more details left out but I'm moving on. EDIT: 5/23/2016 After waiting for over two weeks for a call from Ron Carter about our service appointment my wife decided to place a call to Johnny on 5/19/2016. He said that someone in service had dropped the ball on our case. She reminded him of his statement that he was going to be the one handling our case and he would be the one calling us. An appointment was made for today at 10:30 to drop off our Santa Fe for service. to be continued...... More
by gilstheman
Employees Worked With
Josh, zzJohnny zzGomez, zzDavid zzWaters, zzLupe zzPena
May 06, 2016
Service Our salesman was awesome! Very friendly, knowledgeable, informative and courteous. Was a natural and made the process of buying a vehicle very pleasur Our salesman was awesome! Very friendly, knowledgeable, informative and courteous. Was a natural and made the process of buying a vehicle very pleasurable. He let us know what was going on at all stages of the process. More
by kimberlyisola12
Employees Worked With
Jody
May 06, 2016
a wonderful experience Mr. Tasos Karamitsos was very professional, polite, and informative about all the vehicles. He gave me all the time I needed to decide on which Hyunda Mr. Tasos Karamitsos was very professional, polite, and informative about all the vehicles. He gave me all the time I needed to decide on which Hyundai was the correct model to suit my needs. There was no pressure; just good, friendly information and advice. What a wonderful experience! More
by drheathman
Employees Worked With
Tasos Karamitsos
May 05, 2016
Started out awful but ended GREAT I visited the dealership twice to purchase a vehicle... My first (4/21/16) salesman paul didnt want to honor my employee discount that i asked about a I visited the dealership twice to purchase a vehicle... My first (4/21/16) salesman paul didnt want to honor my employee discount that i asked about and also didnt want to take my counter offer to the manager. They didnt have the vehicle i wanted to purchase at the location. He told me the price range i was looking for wasnt realistically possibly and he didnt want to work out anything else. My trade in value from another dealership was $13500 but paul Also didnt offer the additional $500 more on my trade and $600 giftcard that was advertised with a purchase... Only offered $300 gift card.... As i was leaving another salesman offered to help me purchase the vehicle i wanted... I was originally going to just keep my current vehicle but great prices were advertised so I returned to the dealership 4/25/16 to purchase my vehicle with a new salesman Eduardo Mendez. At first they were trying to offer me the same price for a regular sonata limited that they were offering for the hybrid limited and as i was getting ready to leave they offered a better trade in value and monthly rate. I was able to get a vehicle with all the main features i wanted in the price range i wanted. The additional $500 was added but i didnt get the $600 gift card for my purchase just $300... Had to return to the dealership next day to get my sd card for my navigation and learn how to work it but over all im satisfied with my purchase. Only disappointed about my first visit and my gift card offer. More
by saadialb713
Employees Worked With
Eduardo Mendez, zzPaul zzJones
May 05, 2016
Wouldn't shop for a car anywhere else!! We have always been Ron Carter customers, but our experience at Ron Carter Hyundai was equally pleasant! The number of cars on the lot to choose from We have always been Ron Carter customers, but our experience at Ron Carter Hyundai was equally pleasant! The number of cars on the lot to choose from was extensive and we were greeted inside the dealership building before we barely got inside the door. David Wishart was a personable, but professional salesman! He knew the features of the car we were interested (Tucson Limited) inside and out. He was encouraging, but not pushy! Once we had made our decisions and took our test drive, David walked us through the dealership to show us where the Service Center is located and where to arrive for any upcoming service. David left no stone unturned when it came to explaining all the details regarding the warranties, Blue Link, SiriusXM, etc. Alexis Camarillo was the finance person who worked with us on financing and shopped for the best deal for us. This was a long, but less daunting car shopping experience than expected. Ron Carter makes its customers feel at home and comfortable while going through this buying process. More
by victoria.scott
Employees Worked With
zzAlexis zzCamarillo, zzDavid zzWishart
