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Big Star Hyundai
Friendswood, TX
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,694 reviews
April 15, 2016
Car Jodi did a good job in trying to help out in any way possible and mad3 sure I was updated on things. He also took the time to sit in the vehicle and t Jodi did a good job in trying to help out in any way possible and mad3 sure I was updated on things. He also took the time to sit in the vehicle and teach me about the system and so forth. More
by cesar6950
Verified CustomerEmployees Worked With
Jodi Dale
April 14, 2016
Worse customer service experience...EVER I wrote an extensive review on yelp on 4/11/16 about a negative service experience. I had my car in shop over 2 week due to recall issue. My EZ-tag wa I wrote an extensive review on yelp on 4/11/16 about a negative service experience. I had my car in shop over 2 week due to recall issue. My EZ-tag was on my car and the service rep told me any cost will be mine as I used the loaner. It was a customer that gave me useful information letting me know that I could go online and transfer my account for the short time to the loaner. I was grateful to him and annoyed at the rep who seem content enough to let me know I would have to pay up. Had to get things out of the car including my roadside survival bin with tools, jumper cables etc. I'm a lone woman that travels out of town for work and I don't feel safe without. I have to transfer this large bin from one car in skirt and heels without any help or suggestion of assistance from the two young men holding a conversation and waiting for me to finish. So today, I get the car back. He hands me my keys. I ask questions relating to possible problems to note. He tells me to let me know if there are any problems. I shake his hand and assure him I will. I drive off, now late for my appointment. I get to my destination, park turn around to lock the door with the remote as I walk away and stop. WHAT! What is that?!? My whole front bumper of the passenger side of my car is mashed in. My car has been wrecked. Forget the appointment. I immediately call the dealership to get transferred to voicemail. I check my GPS, I can get there just before they close if I leave now. I leave and get there as the service rep is leaving. I tell him what happens and ask him to come out and see. "This is NOT how I brought my car in. How does a car end up wrecked sitting in a dealership for 2 weeks?!?" "Well ma'am my manager is not here, he has left already." "I know that. I called. " After inspecting the damage he goes and gets a camera to take pictures. I mention getting a lawyer involved. "Well, if you do that there is nothing we can do. It will be handed over to our legal department." "So, you are telling me the dealership doesn't have a general manager on site that I can talk to?" " Well, if you go up front they will get him for you" So, that's what I do. Give my concerns to the clerk(who was quite nice and helpful) and she handed off to the manager. The young man follows me outside on the phone the whole time. When he gets out an looks at the car and I tell him the story, he asks: "So, you didn't do a walk around of your car before you left?" "No. I never had to do that. I will from now on. He did a walk around of the loaner, he did not do a walk around of my car." "Well that's strange, they should..." "Well, he didn't. He gave me my keys and paperwork that's it." "Well, when I have my car in service for a week, I..." My head hurts and I'm truly upset now. "Let's cut to the chase. Are you saying I'm responsible because I DIDN'T insist on a walk around of my car?!? Do you think I'm making this up" "No, no ma'am. I will talk to the service manager first thing in the morning. "Fine, do what you have to do and I will do what I must. I need a copy of the note with your signature, time and date please." He complies, makes a copy and hands it to me. I note he only hands me one. I need the copy of the notes relating my complaint. He hands it to me then. I should have stuck with Philpott Hyundai in Nederland. It would have been worth the drive for the proven customer service and fair deals. *headdesk…repeatly* More
by ladyblu
Employees Worked With
Adrian service
April 14, 2016
awesome place Enjoyed my time there. Best buying experience I've ever had. Extremely friendly and patient staff. Loved the products as well. My veloster is exactly Enjoyed my time there. Best buying experience I've ever had. Extremely friendly and patient staff. Loved the products as well. My veloster is exactly what I was looking for and cost less than I expected. I also got a great trade in deal on my Malibu that I was more than happy to get out of. Only buying from Hyundai here on out!! More
by heather.barr88
Employees Worked With
Tasos Karamitsos
April 13, 2016
Great Service at Ron Carter Great service! Hector & Lupe did they're best to take care of me! I'll be sure to come back in a few years to trade in my car for a newer one! Great service! Hector & Lupe did they're best to take care of me! I'll be sure to come back in a few years to trade in my car for a newer one! More
by rachael.ballard
Employees Worked With
Hector Jarramillo, zzLupe zzPena
April 13, 2016
Outstanding salesperson and service I went back to the same dealership and salesperson when I decided to trade-in the Sonata for a 2016 Tucson. I will always recommend my friends to vis I went back to the same dealership and salesperson when I decided to trade-in the Sonata for a 2016 Tucson. I will always recommend my friends to visit Ron Carter Hyundai in Clear Lake for a new car or other services. VERY satisfied!!! More
by lmaza
Employees Worked With
Anthony Merchant, zzLupe zzPena
April 12, 2016
excellent Every thing went well . I would recommend anyone who is looking for a car to Ron Carter cause the salesman really did a good job. Every thing went well . I would recommend anyone who is looking for a car to Ron Carter cause the salesman really did a good job. More
by josephreed347
Employees Worked With
Phillip Morrow
April 12, 2016
Awesome Salesman! Daniel Curbelo is a fantastic salesman! I went in for a test drive and came out with a new car. There was no pressure to buy, just great information s Daniel Curbelo is a fantastic salesman! I went in for a test drive and came out with a new car. There was no pressure to buy, just great information shared about a great car. :-) More
by mtillman0
Employees Worked With
Daniel Curbelo
April 12, 2016
Excellent place Phillip my sales professional was great and outstanding!! He helped me with everything that met my needs!! I'll definitely be coming back to do busine Phillip my sales professional was great and outstanding!! He helped me with everything that met my needs!! I'll definitely be coming back to do business with him! More
by iamy178
Employees Worked With
Phillip Morrow
April 12, 2016
Dealer Rater Phillip and Edward were awesome. They were friendly, courteous, and professional and went above and beyond to ensure that my needs were met. I receive Phillip and Edward were awesome. They were friendly, courteous, and professional and went above and beyond to ensure that my needs were met. I received excellent service and I am looking forward to coming back. More
by terri-baker
Employees Worked With
Phillip Morrow and Edward Mend
April 12, 2016
Great deal! It was fun to buy my new vehicle from Hyundai. Jody Dale helped me a lot and answered all my questions. He was very attentive and knowledgeable. The n It was fun to buy my new vehicle from Hyundai. Jody Dale helped me a lot and answered all my questions. He was very attentive and knowledgeable. The negotiation process was easy, and the financing options were clearly explained. I had to stay in the dealership way past the closing time, but nobody was rushing home and even 1.5 hrs after official work day ended, I still received attention I needed. Definitely recommend this dealership and Jody as a sales person. More
by ozolochevskaya
Employees Worked With
Jody Dale
