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Big Star Hyundai

Friendswood, TX

Overview
Reviews
4.2
6,887 Reviews
Call Dealership (281) 819-4846
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,887 reviews

January 11, 2026

Great service, nice waiting area, friendly and professional service personnel. Fast service and explained everything. More

by EDMONDPECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
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Jan 12, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 09, 2026

My brand new car needed to change filter fir which I was billed that’s horrible More

by moonman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont recall service rep name
Report | Print
Jan 12, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We recognize your disappointment regarding the filter replacement for your recent vehicle acquisition and appreciate you sharing your perspective. While maintenance requirements can vary based on a vehicle's history and current condition, we understand that unexpected charges during an initial service visit can be frustrating. Please contact me directly with your VIN number so that I may research your vehicle details and better address your concern. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 08, 2026

The no nonsense approach to the lease down payment was a surprise, a pleasant one. More

by cybercierge15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Howard, Alex Jones, Tim Vining
Report | Print
Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 07, 2026

I like how they sent my husband video updates throughout the whole process and they're very commutative More

by Christinaburdick48
Recommend Dealer
Yes
Report | Print
Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 06, 2026

Bryan Malave managed to be attentive as possible on a very busy day. The only hold up in getting my vehicle was that the car wash was backed up. More

by noemail_10743307
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
Report | Print
Jan 12, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 04, 2026

Excellent customer service from start to finish. The service advisor was attentive, communicative, and truly went above and beyond. More

by jacquelinegriggs1
Recommend Dealer
Yes
Employees Worked With
Bryan Malave, Bryan Malave
Report | Print
Jan 05, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 03, 2026

Great despite a long wait. Easy to get scheduled and in for what I needed. More

by Jdmaye0318
Recommend Dealer
Yes
Employees Worked With
Paul Davila, Paul Davila
Report | Print
Jan 05, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 03, 2026

The issue I took it in for seems to have been caused by their previous work (only a couple of weeks before) but they refused to acknowledge that or anything I said about it. I had to pay full price to get More

by Krun16
Recommend Dealer
No
Employees Worked With
Adrian Chapa
Report | Print
Jan 05, 2026 -

Big Star Hyundai responded

Thank you for your feedback. We are truly sorry to hear about your experience. As someone who has visited us for a decade, you know this isn't the level of service we aim to provide. I apologize for the frustration that the subsequent communication caused. I want to look into the work performed to ensure everything was handled correctly and fairly. Please reach out to me directly at kohly@bigstarhyundai.com. Your trust is important to us, and I’d appreciate the chance to keep you as a customer. Kohl Young, Service Director.

January 03, 2026

The process was very easy. Jarred and his team were very professional . Excellent experience, will recommend big start Hyundai to everyone. More

by JUANCHO138
Recommend Dealer
Yes
Employees Worked With
Jarred Howard, Jarred Howard
Report | Print
Jan 03, 2026 -

JUANCHO138 responded

5 stars to Big star Hyundai!!

January 03, 2026

Good price on the vehicle. Sales person was courteous and finance dept. including the paperwork process was quick without any additional add-ons or extra options added to the More

by anees_tx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson, Marcos Rodriguez, Nina Lee
Report | Print
Jan 05, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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