I was satisfied with with the service and Adrian Capps
and the staff was wonderful.
and the staff was wonderful.
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by lrjohnso3
Service Price Transparency
Apr 27, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Service was prompt and friendly.
Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
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by gerifoisner
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mary Bilcic,
Mehma Baig
, Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Feb 16, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Service excellent, but have a complaint about paper work.
Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign
Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign. I want a copy of the document I was required to sign.
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by Pdansby
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement and someone from our service department will be contacting you shortly regarding your paperwork.
Excellent people on board.
Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we
Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we had to deal with. Other than that all good so far. Sent back in after 2 days with battery drained. Replaced battery prior to doing a diagnostic for a potential battery draining issue as well.
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by Stan.emerald
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don’t recall the other names assuring me. But everyone very helpful
Jan 26, 2026 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Very disappointed, I am only supposed to pay a $100
deductible for all work. I ended up paying my deductible plus 2 additional hours of labor, RIDICULOUS! I had to call Hyundai America where I bought t
deductible for all work. I ended up paying my deductible plus 2 additional hours of labor, RIDICULOUS! I had to call Hyundai America where I bought the platinum warranty. Not to mention that this part has been replaced before.
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by Dee
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Big Star Hyundai responded
Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We understand your frustration and disappointment regarding the final charges and apologize if the coverage limitations of your extended service agreement were not clearly explained during your visit. We want to assure you that we are bound by the terms and coverage decisions made by the warranty company, and while we submitted all necessary information for payment, the company declined to cover the diagnostic charges, which resulted in the additional labor fee beyond your deductible. We recognize how frustrating it is to pay extra for work you believed was fully covered, especially since the part in question had been replaced previously, and we regret that you had to contact your warranty provider directly. We aim to make the warranty process as smooth as possible, and we sincerely apologize for this unexpected cost. Kohl Young, Service Director, kohly@bigstarhyundai.com
They do a good job but they push for a lot of extra work
that according to the manual is not necessary
that according to the manual is not necessary
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by Krun16
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Always courteous and upfront on costs.
Easy scheduling. Good at notifying of upcoming due maintenance.
Easy scheduling. Good at notifying of upcoming due maintenance.
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by FIFEMARY
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Everything went smooth and the Customer Service was way
more than exceptional and I really do love this location
more than exceptional and I really do love this location
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by arenshenry
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Jun 23, 2025 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Great customer service.
They are always through and communicate everything beforehand. Love the snacks too!
They are always through and communicate everything beforehand. Love the snacks too!
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by graceful0285
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Jun 09, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon
Great customer service.
They are always through and communicate everything beforehand. Love the snacks too!
They are always through and communicate everything beforehand. Love the snacks too!
More
by graceful0285
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Jun 09, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon
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