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Big Star Hyundai

Friendswood, TX

4.3
6,743 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,743 reviews

June 27, 2025

All the staff was amazing, this is my second time doing service here and it’s been great More

by carlitardgz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick from Service
Jul 01, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 26, 2025

The repair was fine but there was grease on steering wheel and visor and a pillar More

by brianmanis950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Big Star Hyundai responded

Thank you for your business and feedback. Sounds like we got the repair done right, but we missed the mark on a clean finish. That's definitely not the experience we want you to have, and we sincerely apologize for the grease left behind on your vehicle. We'd like to make this right. Please bring your vehicle back, and we'll be happy to thoroughly reclean the vehicle for you. We'll ensure your car is returned to you in the condition you expect. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

June 22, 2025

Everything went smooth and the Customer Service was way more than exceptional and I really do love this location More

by arenshenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 22, 2025

They always try and sell additional services at an extremely inflated price. To slow service More

by gage5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Malave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Big Star Hyundai responded

Thank you for your business and sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

June 13, 2025

I was very pleased with the updates and the videos were very impressive. All in all the customer service was very good. More

by BIBLECL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 12, 2025

Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More

by brandondeluna128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. We agree, good communication is paramount in ensuring customer satisfaction and we should have done better. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

June 11, 2025

My overall experience with Alex was ok but the person who worked with us was Arin, she did the work, however now I see that we did not get what was promised as far as part of our discussions that actually so More

by LINFOS1442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Big Star Hyundai responded

Thank you for your business and your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

June 10, 2025

I had a great experience with Alex. I didn’t expect to go in and purchase anything the same day but Alex went above and beyond for me. He was super detail oriented and worked with all m More

by aylintrevino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

June 10, 2025

Friendly and Helpful Staff. Smooth and Easy Process. Timely and Effective Service. Fair Pricing. Clean facilities and convenient waiting areas. More

by JOSSYENID2003
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Howard
Jun 10, 2025 -

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

June 09, 2025

They had great customer service. My car was in great hands, and I loved their work. More

by hoyle.zakira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
Jun 09, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

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