Juan Vasquez

The customer service is unmatched. Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry abou Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry about. More

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They never answer the phones and you will have yo go in person to find out any information about what is happening with your car. person to find out any information about what is happening with your car. More

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Service was prompt and friendly. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems. More

by gerifoisner Verified Customer Verified Customer

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Service was excellent. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years. The technicians are courteous and knowledgeable. Juan did a great job. I. Have been buying cars from this dealer for over 20 years. More

by AKAMORGAN Verified Customer Verified Customer

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The work which was done on my car was done under warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But inst warranty, so I have had bad experience before with others dealers regarding work done under warranty on my cars. So I was expecting a delay. But instead, it was done on the same day within 6 hours. Juan my advisor has always treated me and my family with respect and professionalism, and this is why I bring my cars for service to Big Star Hyundai. On top all that, I have bought 3 cars here on the last 14 years. More

by aclaros06 Verified Customer Verified Customer

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Juan was very helpful, attentive, and respectful. He took my concerns seriously and gave a well explained answer to what was going on. He took my concerns seriously and gave a well explained answer to what was going on. More

by CMACEO Verified Customer Verified Customer

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I have been going to Big Star for a while. I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff there. That’s when I fortunately found you! I spent twenty-one years active duty in the US Army as a Transportation Professional. I served several years as a Truckmaster, which leads both the operation and maintenance for a unit. So, when I write this, I mean it, every one I have come into contact with has been professional. That I can say with confidence, is rare. I had one incident a while back with the maintenance manger there, but after I gave him a free lesson in leadership, he resolved the situation admirably. This maintenance operation is impressive, particularly your integration of technologies that serve the customer. For instance, the videos you send, whoever came up with that, give them a bonus. The mechanics who narrate them can actually present well, not to be overlooked. Our best maintenance soldiers where the ones who were not only technically and tactically proficient, but could lead or teach others by their example. So, I mean it I say kudos, and I know the challenge is always keeping things this way, but enjoy it now, in case these are the golden years, and the walls are still nicely painted. Special call out to Juan, who has ALWAYS treated me professionally and with respect. My records will show the numerous visits, I can’t remember, but I’ll never forget how great the service was!!!!!! Alibi: thanks for the Lyft rides and courtesy vehicles,,, class. Rudy More

by jrudolph.business Verified Customer Verified Customer

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Great service and great customer service. Will come back for repairs and maintenance. Love the atmosphere Will come back for repairs and maintenance. Love the atmosphere More

by SANDRAT0707 Verified Customer Verified Customer

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Excellent Customer service! Besides costumer service, they expounded details on what my automobile needed in matinence and sent me a video as well Besides costumer service, they expounded details on what my automobile needed in matinence and sent me a video as well More

by k_curiel33 Verified Customer Verified Customer

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Good but make a post some customer would know about discounts: veteran AAA Advantage Care discounts: veteran AAA Advantage Care More

by Sis Mavis Verified Customer Verified Customer

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