Juan Vasquez
Juan Vasquez at Big Star Hyundai
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Juan Vasquez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
62 Reviews
4.6

62 Reviews

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62 Reviews of Juan Vasquez

April 27, 2024

Dealership Rating
Employee Rating

They are very nice Clean place good custer service and every helpful there no other place I would go More

by reginavasquez69
Service Price Transparency
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Recommend Dealer
Yes

April 06, 2024

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Juan was excellent. He listened to what I had to say about my vehicle issues and thoroughly examined my warranty to help sure the coverage was correct. That had not been More

by BECKYKANG2021
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

April 06, 2024

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Employee Rating

I was given a regular oil change instead of a full synthetic oil change as requested. I was not given a comprehensive report of what was checked on my vehicle. I have no idea what my current tread lif More

by N/A
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 08, 2024

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Kohl Young, Service Manager, kohly@bigstarhyundai.com

March 30, 2024

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Juan was great! The experience was great as always. I’m sure I’ll be back again! More

by tracyellenwalpole
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 28, 2024

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Definitely giving luxury! !! The girl who was taking care of me was very nice and smart you can tell she knows what she is doing! Made me feel very welcomed! I love it here!!!! More

by chrissyross97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 27, 2024

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Employee Rating

When I came in, everyone seemed confused and frantic about who I was supposed to be speaking with. Then after I was seen, I was told that everything would be completed in 2 hours. Long story short I was More

by juliasommers00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Big Star Hyundai responded

Thank you for your review, we value your feedback. We understand that time is your most valuable asset and we apologize that you feel that your experience did not align with that. Please contact me back directly as I would like to learn a few more details and have the opportunity to restore your trust in us. Kohl Young, Service Director, kohly@bigstarhyundai.com

March 18, 2024

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Employee Rating

Juan Vasquez made sure that the part came in and had my car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as reques More

by KHORTON329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Kaleb Chadwell , Sabrina

Mar 19, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 13, 2024

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Employee Rating

Very quick , very clean, drinks, snacks, cool Ac , washed my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional More

by maxaridings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Dyiamond Jones , Yall caught me without my receipt I hope I picked the right service adviser…… need pictures!!!!!!!!!

Mar 14, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 08, 2024

Dealership Rating
Employee Rating

I always bring my car here for service. The service advisors are very helpful and techs are doing a great job! More

by RAMIREZMICHELE903
Recommend Dealer
Yes

Other Employees Tagged: Billy Williams

Mar 08, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 06, 2024

Dealership Rating
Employee Rating

Great staff and clean dealership! We have recommended it to many family and friends over the years. More

by MICHAEL.MORRIS414
Recommend Dealer
Yes

Other Employees Tagged: Billy Williams

Mar 07, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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