Bighorn Toyota

Unacceptable work performed. I am the original owner of a 2011 Toyota 4Runner and have always had the scheduled maintenance performed at a Toyota dealership. Having moved to the I am the original owner of a 2011 Toyota 4Runner and have always had the scheduled maintenance performed at a Toyota dealership. Having moved to the area recently, I have had the last 3 maintenance appointments scheduled at Bighorn Toyota. The last 2 appointments have been unacceptable. My last appointment was supposed to be for the oil change and the 30,000 mile maintenance. I was scheduled for a 3pm appointment and when I arrived, I was told there was not enough time to complete the 30,000 mile maintenance and that I should have made the appointment for earlier in the day. I explained that the appt was made over the phone and the person was told to schedule for the 30,000 mm and that if there wasn't enough time, I shouldn't have been scheduled so late in the day. They said they could rebook my appt for 3 weeks out and I would have to come back, or I could do the 30,000 mm when I got to 35,000. Since the dealership is 30 miles from my house, I chose the second option. For my most recent appt, I made sure it was scheduled for 9am so that I could have the 30,000 mm done as well as the oil change. When I picked up my vehicle, I immediately noticed greasy handprints on the side of my car from the mechanic. Although this bothered me, I decided to let it go due the fact that my car was completed and appeared to be otherwise in good condition. However, upon driving home, I noticed when the vehicle was driven over 60mph, the tires were not properly balanced. Unfortunately, due to the posted speed limits, I was not aware of this until I was 20 miles away from the dealership. Instead of driving all the way back to the dealership on a different day, I decided to get the tires balanced at a local service shop and discovered every tire was 1/2 ounce to 1 ounce off. Apparently, this is the local Toyota standard when tires are rotated. Therefore, I will not be returning to this location. More

I have purchased two personal trucks here and two for business. I walk in with a greeting by name, my service is done quick and right. The purchase of my vehicle does not matter as much as the ongoing se business. I walk in with a greeting by name, my service is done quick and right. The purchase of my vehicle does not matter as much as the ongoing service I receive. I wound not hesitate recommending bighorn Toyota to anybody More