Bill Clough Ford

Excellent customer service, understood my requirements. I visited two other dealerships (Hastings Ford and Peachels) and it took them two weeks before I got a price back from understood my requirements. I visited two other dealerships (Hastings Ford and Peachels) and it took them two weeks before I got a price back from them. More

Nice people... but , after negotiating the purchase of a used vehicle from Bill Clough Ford (Windsor, NC) online (a dealership approximately 3 hrs from our home), the ni , after negotiating the purchase of a used vehicle from Bill Clough Ford (Windsor, NC) online (a dealership approximately 3 hrs from our home), the night before taking delivery (3/15/19), the check engine light came on from a faulty catalytic converter. We renegotiated a repair of the converters prior to accepting delivery of the vehicle (3/20/19). Bill Clough's website claims to have used Factory OEM parts & provides a part & service warranty. However, in 6/19, the catalytic converters failed once again; and we discovered that Bill Clough's services had not used a factory OEM converter as advertised online. As such, the converters were not covered under a Ford Motor Co. 24 month unlimited miles with any authorized dealer warranty; thus we incurred a repair bill of $1300 to have the repair made locally. We attempted to bring suit against Bill Clough Ford in Small Claims Court; but the Magistrate ignored our plea under the Magnuson-Moss Warranty FTC Improvement Act 2304(2), arguing that through the circumstances of the sale, the dealer provided an implied warranty of merchantability & fitness for particular purpose and should not be allowed to limit the duration of the implied warranty using the buyers guide's claim of a 30 day 1,000 miles warranty, and ruled in favor of the Defendant (Bill Clough Ford). Through a complaint made to Ford Motor Co., the customer service agent received a statement from the Parts Manager, Kenny; stating the reason a non-FORD part was used was that it was cheaper for the dealership to make the repair immediately before converting the sale and us taking delivery. This was unethical and knowingly jeopardized any protection we would have realized through the Ford Motor Co. Warranty, had they performed as advertised using Genuine Ford Parts. The dealership did return a $400 refund for the cost of non-OEM parts today; however, this falls short of the $1300 we expended in having the proper repair made. More

Have dealt with this dealership on several occasions. Absolutely wonderful experiences. Great family like environment. The Clough family has been servicing our area for years and know their customers on Absolutely wonderful experiences. Great family like environment. The Clough family has been servicing our area for years and know their customers on a first name basis. Go check them out! More

I PURCHASED A VEHICLE ON 11/18/03 AND HAVE NOT HAD THE VEHICLE 30 DAYS AND THERE IS A LEAK IN THE MOON ROOF AND THIS DEALERSHIP WILL NOT EVEN FIX IT! VEHICLE 30 DAYS AND THERE IS A LEAK IN THE MOON ROOF AND THIS DEALERSHIP WILL NOT EVEN FIX IT! More