Bait and Switch!
To accommodate our growing family, my wife and I decided that it is finally time to get a minivan and we picked the Honda Odyssey. One of the main reasons we wanted the Honda over other brands was their reliability and the fantastic Honda Care coverage. We searched dealerships, pricing out different options, and finally settled on Vester Honda. The salesman was nice and helpful, but then we went in to work with the finance person. Once we reviewed and finalizing the loan numbers, he immediately started to sell us on Honda Care services. He shared there was a big competition between dealerships and he was trying to win a trip for his family. As the conversation went on, it started to feel rather pushy. But, I wanted the coverage, so we included it in the deal.
This week I took my car to a Honda dealership in Raleigh to have the oil changed and tires rotated. To my surprise there was a balance due when I got ready to check out; $110 for services that should be covered. I told the technician that I had Honda Care and it should be covered, but she said, "no, you do not have Honda Care." I immediately called Vester Honda. They told me that I have "Honda Care through Fidelity." Fidelity is a third-party company not affiliated with Honda at all and it has a bad reputation online. At this point I was furious because I was sold on Honda Care, but was signed up for Fidelity. At no time during my conversation with the finance person did he share that the product was Fidelity and not Honda Care. This is a BAIT and SWITCH!!! To top it all off, the Honda dealership in Raleigh doesn't accept Fidelity and I was referred to a Toyota dealership for my future service. This is unacceptable, I own a Honda, not a Toyota.
When I called the dealer back and requested a refund for the Fidelity warranty, that I had no idea I was getting, he told me that I could not get a refund. The warranty would have to be turned in and the cost of the warranty would be taken off the back end of my loan. I told him that I wanted a check for the amount of the warranty so that I could call Honda directly and pay for Honda Care like I was supposed to get in the first place. Of course he said he could not do that.
Unfortunately, this is not the only issue I've had with this dealer. We also recently discovered that, after several months of ownership, the car was never registered with the DMV. This is something that the dealer is supposed to take care of at the time of sale but it never happened so the car in my driveway is currently not registered. I have no idea yet what implications this will have, but it may involve fines with the DMV and potentially court costs if not corrected. This is inexcusable.
I cannot recommend this dealer to anyone. Even if they have a lower price on the car, it is not worth the savings when in the end you can't trust them.