Bill Cole Nissan

Poor customer service I requested an appointment with the Bill Cole Nissan Dealer in Ashland KY to have routine maintenance performed on my vehicle and my brakes repaired s I requested an appointment with the Bill Cole Nissan Dealer in Ashland KY to have routine maintenance performed on my vehicle and my brakes repaired since they squeal when used. I called the dealer directly and spoke with a customer service representative and asked since the service department closes at 2pm and my appointment was at 1:30pm whether they would actually perform the repairs to my brakes that day or whether they intended to look at my brakes and make me come back later to have them repaired. The representative said they would do the work. I told her I did not want to make the 100 mile round trip from my home to the dealer if the work couldn't be performed the same day. I would have been happy to reschedule the appointment on a day and time when the work could have been completed in one trip so I wouldn't have to drive out there again. Today I arrived at the dealer and after turning my car over to the service personnel and waiting a half h our Nick Turley comes out and informs me that my car needs tires, brake pads and possibly rotors since there is rust on the rotors. Unfortunately the service department is going to close and they do not have enough time to do the work. Turns out I spoke to the customer service rep and she assured me the service department would do the work. I informed Nick of the conversation I had. Nick told me they had to order parts to replace the brake pads and rotors. Again, this was covered in the conversation I had over the phone and coincidently the only reason I made the drive to the dealership in the first place was by the assurance the work would be performed right then and there. I repeated myself to Nick and he informed me they could do the work if they had the parts. I told him to talk to the customer service rep since I was told the work was going to be done and that assurance of the work being done was the only reason I drove out there. Nick told me the customer service people had no way to know the parts had to be ordered. Except they did. The person I spoke to on the phone could have put me on hold and contacted the service department and asked a question or two. She could have walked over to them. She could have sent a e-mail. She could have asked others to do any of the above. The only work that actually got done to my car was a oil change. I passed by many places I could have gotten an oil change done at that were much closer to my home. This was a wasted trip and one I had taken steps to ensure would not have happened if I had not been lied to. The people at the Bill Cole Nissan dealership have a lot to learn about how to treat current customers. We don't have to spend our money at the dealership to get repairs done. We could go anywhere and have the work done. We choose the dealership because we expect professional service to be done correctly on time the first time. We don't expect to be lied to. Yet I was. More

Emma, she's the one that you want! Emma gave us the most positive car buying experience in 30 years. Don't be fooled by her young age. Girl knows her stuff! I ran to BCAutomall when ppl Emma gave us the most positive car buying experience in 30 years. Don't be fooled by her young age. Girl knows her stuff! I ran to BCAutomall when ppl at a Nitro dealership were not showing me respect as a car buyer. So go to Ashland and ask for Emma! More

Great salesman Shane was a great salesman to work with very helpful and understanding he will get you the best deals possible. Great people to work with. Shane was a great salesman to work with very helpful and understanding he will get you the best deals possible. Great people to work with. More

Very satisfied I have always had a great experience with the service at Bill Cole. The staff is always friendly and courteous. I have not waited a long time for mai I have always had a great experience with the service at Bill Cole. The staff is always friendly and courteous. I have not waited a long time for maintenance work. More

Overpriced but fast So labor is $99 an hour and it didn’t take them an hour to fix my car. Like 20 minuets, but got charged for the full hour. Feel like it was too much. So labor is $99 an hour and it didn’t take them an hour to fix my car. Like 20 minuets, but got charged for the full hour. Feel like it was too much. I wish the previous auto repair shops I took it to could have fixed it because they were way cheaper for labor and parts. That’s another thing, they charged me $180 for the part. I could have bought the exact part for less than $100 online. So I feel ripped off but it’s how it is when you take your car to a dealership. More

Always so helpful and great service! Always so helpful and will work with you! Easy to get a oil change and service for your vechile.. Would recommend them to anyone checking out cars and Always so helpful and will work with you! Easy to get a oil change and service for your vechile.. Would recommend them to anyone checking out cars and trucks! More

Emma is awesome!! Emma help us with all of our questions! Emma, Scotty, Caleb, and Michael made our purchase very smooth! Nicely done!! Bill Cole AutoMall is the best p Emma help us with all of our questions! Emma, Scotty, Caleb, and Michael made our purchase very smooth! Nicely done!! Bill Cole AutoMall is the best place for your car needs hands down!!! More

Great service, no waiting, very nice people Bill Cole’s service center is awesome. I never have to wait. They are fast and do a great job. Not pushy trying to get you to have other unnecessary t Bill Cole’s service center is awesome. I never have to wait. They are fast and do a great job. Not pushy trying to get you to have other unnecessary things done. More

Best experience I have ever had with a service department Great mechanics and service advisors who really take pride in their work and care about customers. Answered all my questions and explained my options Great mechanics and service advisors who really take pride in their work and care about customers. Answered all my questions and explained my options during this visit. Best experience I have ever had at a service department. More

Very efficient and full quality I'm a repeat customer and from sales, finance, processing and service department I have received excellent service and information at a reasonable pri I'm a repeat customer and from sales, finance, processing and service department I have received excellent service and information at a reasonable price. I've had both a Honda and now a Nissan and I'm very happy with my purchases over the years. More