
Bill Cole Nissan
Ashland, KY
By Type
56 Reviews of Bill Cole Nissan
Great experience! Sales team was very courteous and went above and beyond to help get me and my family in a new car that fits all our needs! Sales team was very courteous and went above and beyond to help get me and my family in a new car that fits all our needs! More
Super helpful, smooth sailing process. Answered any questions or concerned that I have had. I've gotten my last three cars through Bill Cole's and have never been disappointed with their s Answered any questions or concerned that I have had. I've gotten my last three cars through Bill Cole's and have never been disappointed with their sales or service departments. I love my Nissan. I'll definitely be back in the future. More
Not even first payment and car in shop. Traded in Brand new Nissan only 2800 miles due to rods in neck and back and car low. What a mistake was baited right into a 🍋. I am very up Traded in Brand new Nissan only 2800 miles due to rods in neck and back and car low. What a mistake was baited right into a 🍋. I am very up set with you all I have been dealing with you all for about 3 yrs always get a brand new nice car never miss payment, at the end of yr. The most is 3000 miles. The last was an Altima 2800 I have Rod in neck and Back so wanted something higher so I don’t have to bend also hearing impaired wanted new because I can’t hear and wanted warranty as I would feel secure as I have no family here. I seen a bunch of Jeeps acrossed street. Stopped and wanted same payment as ultimate. Bill said he didn’t have any but new would be coming in, and he would give me a call or text when one came in to fit my criteria. A couple of months later Keith sent me a message saying jeeps were in, I ask in my budget I was told to come in. I feel as if I was baited and ended up not getting a Jeep but a four wheel drive lemon Ford eco sport, they don’t even make anymore. When I test drove they had auto stop disable through out purchase I got up and was going to walk out as payment was higher, they told me no payment for three months promised a key, and 2 free oil changes. Apond driving 2 blocks to my house it kept hesitating, when I took title over Monday mentioned it to them they said I need to disable in which I had already read over weekend, and already had diasabled I have drove the car less than 300 miles. And already had to fill up twice. Apond giving my title I made them at least give me one of the oil changes they promised still never received the other key. On sales they said it only had 1200 miles they lied as it had 1300 miles when I registered Apond taking it to shop I drove with mechanic and showed him how this car hesitated at one point they said they were going to drive my friend and I were I. Th parking lot car wasn’t moved. But when mechanic drove with me he told me if I had heater and all the belles and whistles running it would be less power. This is very wrong to treat a good honest customer and this needs to be fixed as this is not exceptable. Especially when only 2300 on new Altima I hope we can address this problem. More
Scotty Johnson is a snake in the grass as a salesman . I made a deal to have an extended warranty as a part of our supposedly deal so stupid me signed the sales purchase paperwork without reading everything made a deal to have an extended warranty as a part of our supposedly deal so stupid me signed the sales purchase paperwork without reading everything and low and behold when I received my paperwork in the mail Scotty the little weasel ripped me off by adding the warranty to my loan . Lesson learned , don’t trust the little weasel . More
Horrible!!! My wife got a flat tire - in mid August (95 degree day) in West Huntington. I was out of town, but it turns out that wouldn't have mattered. A friend My wife got a flat tire - in mid August (95 degree day) in West Huntington. I was out of town, but it turns out that wouldn't have mattered. A friend came to help her - but after a bit he discovered a LOCKED lugnut!! About two hours in, she had to call Bill Cole. They said it was an "anti" theft nut - and said they will "try" to call service. TWO hours later a wrecker shows up -guy takes a look and says he can't put the donut on either (ARE you kidding ME!!!!). Now over four hours in this ordeal - 95 degree heat BTW - he says he can tow it to Bill Cole on RT 60. My wife is a grocery delivery driver and has missed several trips and tons of money/tips by now - but the story doesn't end here! After 5 hours, and them CHARGING US for a tire - she was finally able to come home. Exhausted, sweaty, lost wages, etc., etc. These peolpe are CROOKS!!!!!!!!!! More
Shady people they tell you getting this great bumper to bumper warranty that’s included but your reall y paying $2000 for this warranty that they do not tell you about. Service was good until we bought the bumper warranty that’s included but your reall y paying $2000 for this warranty that they do not tell you about. Service was good until we bought the car. Then it got bad SHADy SHADy I have bout few cars here never ever again will I buy another. They were a bit shady my last purchase I should had learn from the 1st time. My recommendation be careful they say one thing and write in the contract another be careful if you deal with these people More