Bill Cramer Chevrolet GMC

This review is woefully late but wanted to praise the service department and, in particular, Matt Telesko, for their rescue and service to get me back on the road to home (Ohio) from a spring break trip service department and, in particular, Matt Telesko, for their rescue and service to get me back on the road to home (Ohio) from a spring break trip to Seagrove Fl. I will be forever grateful for their empathy and priority along with the excellent service in our time of need. Although beyond my expertise, the issue seemed very complex and involved (and fortunately still within my warranty) and based upon performance of vehicle since the service was apparently perfect. As a GMC customer, if I was resident within Fla, Bill Cramer would my dealer for sales and service. More

Dealership only paid $130 on a $540 tow bill for warranty issue. I don’t think that is fair. issue. I don’t think that is fair. More

I always have a really good response from the service team. Cameron Saul’s is always courteous knowledgeable about my needs team. Cameron Saul’s is always courteous knowledgeable about my needs More

Had an issue with my car on the drive from Ohio to Florida. Made an appointment and took car in. I described the issue and let them know I had 5 days before I would need to leave. They misdiagnosed Florida. Made an appointment and took car in. I described the issue and let them know I had 5 days before I would need to leave. They misdiagnosed the issue and made repairs to something that had nothing to do with the problem. The issue came back within 10 minutes of leaving the dealer. When I got home I went to a local dealer and they were shocked at what Bill Cramer had done. They found a solution within minutes as it was a known problem that was covered under warranty. All they had to do was reprogram the radio, not replace the brakes for $1600 like Bill Cramer did. I called the Service Manager at Bill Cramer and was told everything they did was legit even if it didnt fix the issue. They promised they would send a check for $100 to cover the coupon price I could have used. A month later and nothing has arrived. So not only do I feel I was completely taken advantage of by being an out of town customer but then feel like I was lied to by the service manager who promised me the $100 dollar rebate and has not followed through. Mind you I was charged $1600 for a repair job that I was not even having issues with and that was left incomplete. They did cover the cost my local dealer had to expend the complete the job but did not take care of me. Be VERY CAREFUL especially if you are from out of town. More

was given the wrong information on the very first call to inquire about warranty work. this caused an extra 2 hour drive time for this repair. inquire about warranty work. this caused an extra 2 hour drive time for this repair. More

Great service and very friendly, with a welcoming type of hospitality. I am grateful to this dealership; they are very kind. hospitality. I am grateful to this dealership; they are very kind. More

Service was excellent. Cameron did an outstanding job of finding the right quiet ride tire for a great price. Well done! Cameron did an outstanding job of finding the right quiet ride tire for a great price. Well done! More

I just want to give recognition where recognition is due. My Grandparents live in Florida during the winter and called me letting me know they have been having issues with their vehicle. The service writer ( My Grandparents live in Florida during the winter and called me letting me know they have been having issues with their vehicle. The service writer (Tyler) was great to work with. I called him to express my concerns of my grandparents vehicle and got them taken care of during their visit and they didn’t even have to drop off their vehicle. I 100% recommend going to Tyler in service. I also want to give recognition to the scheduling department. I was worried about my grandparents getting taken care of while we are across the country from them. The scheduler called me to follow up on the appointment I made to ask me more questions and ensure they would get my family taken care of during their visit. More

Always great service from all departments. Sales, service, and parts are second to none. I enjoy all interaction with this company and it's people Sales, service, and parts are second to none. I enjoy all interaction with this company and it's people More

So far as we looked at vehicles we were treated very nicely . I am looking forward to a great experience with the service dept and sales group. nicely . I am looking forward to a great experience with the service dept and sales group. More