Bill Cramer Chevrolet GMC

took 3 hours for express service after making a appt 2 weeks in advance. Supposed to change oil and fuel filter but didn't change the filter according the truck data. Paid for oil change, 15k service an weeks in advance. Supposed to change oil and fuel filter but didn't change the filter according the truck data. Paid for oil change, 15k service and fuel filter. Didnt' change the fuel filter. Looked at me with blank look when I asked if they rotated tires and change the pressures. Front is different from rear. And just said I am sure they did. Paid for a 15k service online says new windshield wipers included but they said they look ok. No breakdown on the service paperwork. I got no idea what they actually did to the truck. So I will take to a dealership in FWB and have it re serviced so I know it was preformed. It is a 90k truck I bought from this dealership. I won't buy there again. I will travel first. Service person I had was not very personable. This is first time I have used the service dept. When I purchased was a pleasant experience. Don't know who the people listed below are or where I might have encountered them. Required me to rate them. Little to no explanation on my 300 bill for a oil and fuel filter change. Truck dash says the fuel filter was never changed. More

They reached out very quickly but we’re not very helpful when it comes to online buying. They kept saying I needed to come into the dealership and didn’t really wanna work with me over the phone. when it comes to online buying. They kept saying I needed to come into the dealership and didn’t really wanna work with me over the phone. More

Excellent service. Bill cramer and the team have always taken great care of me and my dad. Bill cramer and the team have always taken great care of me and my dad. More

I, Only come here bc there’s not a closer dealership or other Chevrolet dealer. other Chevrolet dealer. More

Don't expect any after sales service from Austin Kipker or Josh in finance. If you need help speak with Lynn Cope. or Josh in finance. If you need help speak with Lynn Cope. More

Once again a poor experience at Bill Cramer Service. Made a 830am appointment for a check engine light on a 2020 GMC sierra 2500 HD Denali and when I arrive that is when they inform me that I have to le Made a 830am appointment for a check engine light on a 2020 GMC sierra 2500 HD Denali and when I arrive that is when they inform me that I have to leave it for days. I didn’t plan for that so I had no ride and they wouldn’t supply a rental for warranty work (I live 30 min away). Once again this service department disappoints. More

VERY POOR COMUNICATION. I ALWAYS HAD TO ASK WHAT IS VEHICLES STATUS. I receive Email related to other names, and vehicles not mine. I get 3 a month, have told them about it I ALWAYS HAD TO ASK WHAT IS VEHICLES STATUS. I receive Email related to other names, and vehicles not mine. I get 3 a month, have told them about it in all departments with no resolve. The only decent people are in the oil change area. More

Absolutely amazing customer service! Go see Roy Williams for the best car buying experience out there! He will take his time and make sure everything goes as smoothly and quickly as poss Go see Roy Williams for the best car buying experience out there! He will take his time and make sure everything goes as smoothly and quickly as possible! He takes the extra time to go over all features and make sure I understand them, Very welcoming and offering! More

Top notch customer service! Deondre was the best salesman I have every worked with on a new car purchase! Deondre was the best salesman I have every worked with on a new car purchase! More

Got my car serviced before my appointment and they had my tire in stock so no waiting. tire in stock so no waiting. More