Bill Deluca Chevrolet GMC

Visited dealership recently and was ready to purchase a used Chevy truck. Was told couldI would not be allowed to purchase a vehicle from the dealership unless I agreed to finance through the dealership. used Chevy truck. Was told couldI would not be allowed to purchase a vehicle from the dealership unless I agreed to finance through the dealership. Was not allowed the option to get finance (at lower rate) on my own. Not a good Customer experience. Will not return or recommend. More

To sum up my experience with this Dealership in one word: Disgraceful. In two words?? Blatant incompetence. tl;dr: I purchased a brand new HD truck. Brought it back for routine maintenance. The service Disgraceful. In two words?? Blatant incompetence. tl;dr: I purchased a brand new HD truck. Brought it back for routine maintenance. The service center broke an axle on one day and the front differential on another. They still have not repaired the truck and we are in week 3 of this experience. Entire story: I purchased a 2023 Chevy 2500 Duramax High Country in October and barely drove 2000 miles before bringing this in for service. I had a mechanic outside of the dealer put the truck up on a lift to apply an oil undercoating and he noticed that one of the axle seals was potentially leaking. He recommended bringing it back to the dealership to have them take a look before proceeding. I took his report and pictures back to the dealer on December 4. They said it could be a one day job. The part was delayed on Monday and again on Tuesday. I told them I have travel plans and need the vehicle back on Thursday at the latest otherwise I would need to know in advance in order to make other arrangements. On Wednesday they ran long on another job. These things happen. On the phone, they assured me the truck would be ready for pickup Thursday morning. I arrived at 10:45 AM and the truck was still on the lift. I was informed that they stripped a bolt on the axle rendering it useless. They need to replace the axle. The axle is on its way but the bolts are coming separately and they don’t know when they’ll arrive. Sales was the only helpful department here as they did provide me with another vehicle. I take my trip and return. On Monday, December 11, I received the first call from the Sales team. They cracked the front differential. “We have all the parts here so we can take care of it this week”, they say. On Tuesday they call to let me know the parts are arriving on Thursday or Friday of that week. What is happening?! I have been extremely patient throughout this experience but this is becoming a bit much. I decided to get Chevrolet of America involved and file a report. On Friday, December 15, I received a call from the rep at Chevrolet of America to inform me that she spoke with the dealership and they have all the parts and expect to have the job completed today. I reached out to the dealership. They tell me they have all the parts but are waiting on a gasket. “So you… don’t have all the parts then?”, I ask. “No we don’t. It could be here today, or Saturday, or Monday.” On Monday I reach out to the dealership but no one is available to take a call. After about 10 attempts throughout the day I give up. On Tuesday morning they inform me that they are waiting on a couple of seals and they have no ETA as to when they might be there. I request to have my truck transferred to another facility and start that process. This has been the most casual display of blatant incompetence and disorganization I have ever experienced when making a purchase of any vehicle and what should have been routine service. Aside from a courtesy vehicle the sales team loaned me, they have offered absolutely nothing in return for the stress, scheduling changes, potential long-term damage to the truck and lack of a truck I am actively paying for in exchange for their worthless effort to repair a faulty seal. I have zero confidence that they have completed any of the repairs correctly and now will be bringing my business elsewhere permanently. Buyer beware. More

Excellent no pressure purchase on a new truck, definitely recommend if you’re shopping for a new vehicle! recommend if you’re shopping for a new vehicle! More

Very pleased with the transaction, sales and financing was very easy to deal with, no pressure and we were able to complete the sale. was very easy to deal with, no pressure and we were able to complete the sale. More

I always buy my cars here and have had a great experience each time! Thanks! each time! Thanks! More

Best place to buy a car nice people,Hugo was the one who sold the car to me is patient explained everything and answered all my questions easy negotiation 5 ⭐️ sold the car to me is patient explained everything and answered all my questions easy negotiation 5 ⭐️ More

Worst dealer I have ever experienced. Don’t purchase anything here without getting it checked out somewhere else first . The service team is the worst and don’t fix anything right . Don’t purchase anything here without getting it checked out somewhere else first . The service team is the worst and don’t fix anything right . More

Service was fantastic nice people very helpful. Pleasure to come and have service done. See you next time. Pleasure to come and have service done. See you next time. More

Professional and trustworthy dealership. This is my 5 th vehicle from the dealership over the past 10 years . This is my 5 th vehicle from the dealership over the past 10 years . More

The experience I had with all the staff was great. They were all knowledgeable and friendly. I would recommend your dealership to all my friends and family looking to buy or lease. They were all knowledgeable and friendly. I would recommend your dealership to all my friends and family looking to buy or lease. More